Security Supervisor Job at Caesars Entertainment in St. Louis

Overview

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At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Our Caesars family is driven by our Mission, Vision and Values: Together We Win, All In On Service and Blaze the Trail. If you are ready to create some magic, explore our dynamic career opportunities.

Position purpose

Provide direct and general supervision to security staff in order to ensure effective and efficient security operations on assigned shift.

Essential functions

• Oversee staffing, scheduling, evaluating, training, developing, monitoring and lead team members to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
• Maintain continuous awareness of all property activity through supervision and direct observation. Respond appropriately to incidents and service needs.
• Ensure proper arrest procedures and detainment techniques are carried out in accordance with civil or company laws or procedures; assist local, state, and federal authorities in activities and investigations to ensure procedures and laws are observed.
• Maintain current information on cheats, thieves, vagrants, etc.; develop and maintain communications with law enforcement agencies and security personnel of other casinos to relay security information.
• Resolve guest complaints and ensure that all areas of guest service are adhered to.
• Provide support to departmental management in troublesome terminations, thefts, investigations, and procedures as requested.
• Oversee occupational injury reports as needed, ensuring that procedures and liability considerations are maintained.
• Schedule training classes on topics such as CPR, Fire Fighting & Response, First Aid, and general security procedures to protect assets, patrons/guests and employees.
• Ensure Internal and External policy and procedures for Slot, Table Games and Cage Departments are correctly implemented and maintained (e.g., fills, credits, transfers, pit boxes, drops, Jackpots).
• Promote a safe and secure working environment.
• Perform other duties as assigned by management.

Job qualifications

• Must be at least 21 years of age
• Must be able to obtain and maintain a valid gaming license
• Must be able to maintain a valid Driver’s Licence
• Demonstrated supervisor experience preferred
• Basic knowledge of civil and criminal laws
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts
• Excellent guest service and communication skills
• Must be able to work in areas with dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality
• Must present a professional appearance and demeanor at all times
• Regular and punctual attendance is required
• Typically requires high school education or equivalent and two years progressive security operations experience or equivalent

Seniorities and employment

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other, Information Technology, and Management
• Industries: Hospitality