Hanger, Inc. is hiring: Office Administrator in Omaha

Office Administrator role at Hanger, Inc.

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger aims to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.

Could This Be For You?

Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs. Maintain excellent customer service relationships with patients and referral sources.

Your Impact

• Ensure the highest level of customer service is provided to patients, fellow employees, and referral sources.
• Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
• Ensure the privacy and security of protected health information per HIPAA rules.
• Assist with patient follow-up as directed.
• Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
• Enter patient demographics and insurance verifications as appropriate.
• Efficiently manage multiple phone lines.
• Record written documentation that is clear, concise, and accurate.
• File all patient charts and other documentation, following established guidelines.
• Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
• Perform other duties or special projects as assigned.

Minimum Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Additional Success Factors

• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system and medical reimbursement terminology; front office duties preferred.
• Proficiency with Windows-based software, e-mail, and standard office equipment.
• Operate with integrity, keep patient at the center of work, and foster collaboration and constructive dialogue.
• Continuously innovate and focus on superior outcomes.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO including Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, pregnancy, disability, or any other protected characteristic. Retaliation against any employee for reporting discrimination or harassment is prohibited.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Industries: Hospitals and Health Care

End of description.