Overview
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured. As a public, not-for-profit organization, Claratel Behavioral Health operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff. Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential.
Office Manager
Hours: Monday – Friday, 8:00am- 5:00pm
Claratel Behavioral Health is seeking a dedicated and experienced Office Manager to oversee the front office operations. This role is essential to ensuring smooth daily operations, excellent customer service, accurate data collection, and strong financial performance.
Responsibilities
- Lead and manage all front office operations to ensure efficiency and a positive client experience
- Monitor and analyze financial and operational reports to guide department performance
- Maintain quality assurance processes to reduce billing errors and denials
- Hire, train, supervise, and coach front office staff
- Oversee insurance verification, client intake, and demographic accuracy to support billing and authorization processes
- Ensure accurate client flow within the EHR to minimize corrections and rework
- Demonstrate strong knowledge of HIPAA regulations and ensure compliance at all times
- Support the agency’s mission, vision, and values through adherence to policies, compliance, and customer service standards
Qualifications
- Bachelor’s degree in a related field and two years of supervisory experience in a healthcare setting, OR six years of professional experience with at least two years in a supervisory role, OR a combination of education and experience
- Strong organizational, analytical, and problem-solving skills
- Excellent communication skills, both written and verbal
- Working knowledge of Medicaid, Medicare, and Commercial Payers
- Demonstrated leadership ability with a focus on training and staff development
- Exceptional customer service and interpersonal skills
Additional Requirements
- Successful completion of an FBI Criminal History Record Check
Pre-employment drug screening and successful completion of a criminal history background check is required.
Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.
Claratel Behavioral Health participates in E-Verify (Company ID: 226305)
It has been and will continue to be a fundamental policy of Claratel not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital or partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff and termination