New England Baptist Hospital is hiring: Office Coordinator in Boston

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Join to apply for the Office Coordinator role at New England Baptist Hospital

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Coordinates and oversees daily administrative and clerical operations, ensuring efficient workflow, and providing support to providers, staff and patients. Coordinate staff schedules, cover front desk check-in/check-out process. Train new staff, address patient inquiries professionally. Verify patient information and assist with medical billing, obtain prior authorization for surgeries, procedures or medication as needed.

Job Description:

1. Support day-to-day front desk operations for the physician practice under the direction of Physicians, Manager, and/or Director.
2. Perform initial intake: collecting patient insurance data, demographics, co-pays, obtaining signatures, scanning insurance cards and driver’s licenses into electronic health records.
3. Enter all required data into electronic health record, ensuring compliance with meaningful use, managed care, and quality standards. Monitor and address Epic Workques and inbasket tasks.
4. Verify insurance eligibility and ensure referrals/pre-certifications are in place by the time of visit. Oversee front desk workflows.
5. Coordinate appointments, procedures, radiology exams, and assist with scheduling surgeries and consultations.
6. Oversee practice operations to ensure quality and efficiency, complying with policies and regulations.
7. Assist with phones, mail, and manual charge submissions. Support staff in absence of Manager and support special projects as assigned.

Minimum Qualifications:

• High School Graduate or equivalent; Bachelor's Degree preferred.
• 1-3 years of relevant work experience.
• Proficiency in Microsoft Office applications and web-based applications.
• Excellent communication skills in English, both written and verbal.
• Ability to lead small projects and provide high-level customer service.

As a healthcare organization, we require all staff to be vaccinated against influenza and COVID-19. Learn more about this requirement.

Join more than 35,000 professionals making a difference in patients' lives. Your skills and compassion can help us grow stronger.

Equal Opportunity Employer/Veterans/Disabled

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