Office Manager Job at Floor Coverings International of San Diego in Temecula

Overview

Join Our Team as an Office Manager with Floor Coverings International!

Floor Coverings International (FCI) is the #1 mobile flooring company in North America with nearly 200 locations across the United States and Canada. Our shop-at-home model lets customers get the perfect new floors without leaving their homes. We pride ourselves on exceptional service, with 350,000+ satisfied customers and an average rating of 4.7 stars.

FCI of Temecula Valley is seeking an Office Manager who will support growth and expansion of this local franchise. You will help deliver more proposals, lead scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Responsibilities

• Customer Management
  • Develop trust with customers by living our Core Values every day.
  • Create raving fans by providing extra-mile service.
  • Schedule appointments for the sales team to convert leads as soon as possible.
  • Follow up on open proposals as needed.
  • Keep the showroom and office organized and presentable.
  • Resolve customer conflicts.
• Marketing
  • Assist in the development, management, and delivery of local marketing tactics.
  • Support and participate in home shows as needed.
  • Support and implement local marketing efforts as needed.
• Operations (Production)
  • Meet with sales staff weekly to discuss recent sales, customer expectations, and product orders.
  • Order all products needed for jobs accurately and follow up on delivery.
  • Schedule jobs to meet the schedule of customers and installers.
  • Communicate with installers and customers on start dates and times.
  • Obtain written permission for any changes in contracted work.
  • Confirm scope of work and compensation with installers prior to start of job.
  • Update Salesforce/production board daily with job status and upcoming schedule.
  • Keep the customer informed of installation start date and time, and clarify work to be done.
  • Communicate job progress daily.
  • Deliver on expectations contracted in the sales process.
  • Manage jobs to hit profit objectives.
  • Continuously seek installers who offer a better experience and more reasonable rates.
  • Resolve conflicts and complaints promptly.
• Financials
  • As a job is landed and produced, complete job costing reports within 24 hours of installation.
  • Accurately update QuickBooks daily for all income and expenses.
  • Track, prepare, and manage timely payment of business-related expenses.
• Continuous Improvement
  • Attend weekly meetings with the owner at scheduled times.
  • Submit the Goal Setting & Review (GS&R) Prep form weekly via email.
  • Work weekly and monthly to meet goals.
  • Be available to attend training seminars at the owner’s discretion.
  • Make decisions and act in accordance with Floor Coverings International's core values and mission.

Qualifications

• Excellent customer service skills.
• Strong communication skills, particularly over the phone.
• Organized, detail-oriented, and able to multi-task.
• Leadership skills to manage installers and handle conflicts appropriately.
• Experience in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.
• Flooring industry experience preferred but not required.
• Able to maintain organization while working on multiple sites.
• Able to solve problems productively.
• Able to make reasonable decisions.
• Portrays a professional image.

Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Office Manager with Floor Coverings International. Apply today and be a part of our success story!