TEKsystems
Join to apply for the IT Helpdesk Support role at TEKsystems
Join to apply for the IT Helpdesk Support role at TEKsystems
Description
Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 tickets per day. The end users can call, email or put a ticket in for resolution. The support can be in person or remote.
Common remote tools are LogMeIn Rescue and Microsoft Teams. Other common tools and technologies and what's required with each are.
Active Directory- Reset Passwords, Review Group Membership
Windows OS- Troubleshoot basic functions, printing, network connectivity, access to file shares, Windows and application updates, scanning for malware, imaging of hardware.
O365- Troubleshooting access issues, documenting requirements and escalating where appropriate.
The technician will also be required to document properly and update knowledge articles in Track-IT the ticketing system our customer uses.
Pay And Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbia,MD.
Application Deadline
This position is anticipated to close on Jul 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Information Technology
Industries IT Services and IT Consulting
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