Serigor Inc is hiring: IT Support Analyst in Charlotte

Overview

Job Title: IT Support Analyst

Location: Remote

Duration: 12 Months

We are seeking an experienced IT Support Analyst with strong expertise in Active Directory (on-prem and Azure), Microsoft 365, and enterprise security solutions.

The ideal candidate is a hands-on problem solver who can administer cloud and on-prem environments, secure critical assets, and provide advanced support for users and IT teams.

Key Responsibilities

• Active Directory & Azure AD
• Administer on-premises and Azure Active Directory environments, including user/group management, OU structure, and Group Policy Objects (GPOs).
• Implement and maintain Role-Based Access Control (RBAC), Conditional Access, and Multi-Factor Authentication (MFA).
• Configure and support Single Sign-On (SSO) integrations and federation services.

Microsoft 365 Administration

• Manage Microsoft 365 tenants, licensing, and security/compliance settings.
• Monitor and audit user activity; revoke sessions or licenses as needed.
• Troubleshoot and resolve Exchange Online, Teams, and SharePoint issues.

Email Security & Filtering

• Support and maintain email security platforms such as Mimecast or Proofpoint.
• Investigate and resolve inbound/outbound email delivery issues with external parties.

Infrastructure & Troubleshooting

• Provide advanced support for VDI, VPN, and enterprise network connectivity.
• Diagnose and resolve issues across Windows desktops, laptops, and enterprise applications.

Ticketing & Documentation

• Utilize ITSM tools such as ServiceNow or Jira for incident tracking and change management.
• Maintain clear documentation of procedures, configurations, and troubleshooting steps.

Required Qualifications

• 2+ years of experience supporting Microsoft technologies in a mid-to-large enterprise.
• Strong knowledge of Active Directory, Azure AD, and Group Policy.
• Proficiency with Microsoft 365 administration, security, and compliance features.
• Hands-on experience with email security solutions (Mimecast, Proofpoint, or similar).
• Solid understanding of networking fundamentals, VDI, and VPN troubleshooting.
• Experience using enterprise ticketing systems (ServiceNow, Jira, etc.).

Preferred Certifications

• Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Fundamentals (MS-900), Modern Desktop Administrator Associate (MD-102)
• Security, Compliance, and Identity Fundamentals (SC-900).
• Other valued credentials: AWS Cloud Practitioner, CompTIA Cloud+, or Google Cloud Digital Leader.

Soft Skills

• Strong problem-solving and analytical abilities with a focus on customer service.
• Excellent written and verbal communication skills.