TransPak Inc. is hiring: Customer Service Representative in Anaheim

Originally founded in Silicon Valley in 1952, we’ve been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging

Job Description

We are seeking a Customer Service Representative (Level I) to provide effective customer service for all internal and external customers.

Shift and Hours: Monday-Thursday: 7:00am-3:30pm, Friday: 6:00am-2:30pm. Compensation: $23.00 per hour. Benefits: Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off, Paid Sick Leave, and Holiday Pay

Using your in-depth knowledge of TransPak company products and programs, you’ll provide timely and accurate information to incoming customer order status and product knowledge requests.

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Provide timely feedback to the company regarding service failures or customer concerns
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with Planner for scheduling of orders
• Work closely with the credit department to resolve disputed credit items
• Partners with the sales team to meet and exceed customer’s service expectations

Email Communication Support

• Manage and maintain all emails that come into the Customer Service group email, including responding to emails within 15 minutes and taking appropriate action
• Assist customers, forward emails to the appropriate contact, perform status requests, or place orders as needed

Order Support

• Enter new orders, release blanket orders, and manage reschedules
• Receive purchase orders, enter orders into the system, and process work orders
• Manage Back orders and past dues daily
• Manage 2-week out drawer and confirm next day scheduled orders
• Closing the Red Tag billing process by pricing labor and attaching the Purchase Order
• Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action
• Provide customers with status updates and ETA’s
• Maintain Voicemail box and respond to customer’s messages

Qualifications

• High School Graduate or GED
• 1-2 years’ experience as a Customer Service Representative
• Customer/Client focused
• Problem solver and analysis
• Experienced with time management
• High level of motivation and strong work ethic

Preferred qualifications include Sage X3 experience or other ERP systems and effective interpersonal skills.

We are building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway.

TransPak is an equal opportunity employer and welcomes applications from diverse candidates.