iManage
Overview
Technology Partner Support Engineer at iManage. You will support technology partners, empower integrations, streamline operations, and help extend the iManage ecosystem. The role requires in-office presence on Tuesdays and Thursdays for collaboration, with overall flexibility for work-life balance. Responsibilities
Registering new OAuth 2.0 applications and applying updates within our Cloud, ensuring accurate documentation and compliance with company protocols. Collaborate with Documentation and Technology Partner teams to update Help Center articles. Maintain and ensure the accuracy of the catalog of applications that integrate with iManage’s platform. Execute outreach campaigns as directed by the Technology Partner Team. Communicate effectively with external partners via email, newsletters, or other channels. Collaborate with Channel Program Managers to review and administer changes in the partner catalog. Maintain accurate records and ensure consistency across platforms. Generate reports to track ticket trends in Zendesk and identify areas for improvement with the Technology Partner Manager. Assist Channel Program Managers in reviewing, auditing, and managing data in Salesforce. Ensure data integrity and compliance with established guidelines. Support onboarding and offboarding processes for Technology Partners. Coordinate account setup, access permissions, and necessary documentation. Undertake tasks assigned by Channel Program Managers and maintain organized records. Qualifications
1-2+ years of relevant work experience. Undergraduate bachelor’s degree in information systems or related field, or equivalent work experience. Technical acumen and interest in growth within the SaaS space. High attention to detail with strong organizational skills and the ability to handle repetitive tasks accurately. Strong communication skills and ability to collaborate with cross-functional teams. Willingness to learn, adapt, and take ownership of responsibilities. Bonus Points
Familiarity with Salesforce, Zendesk, and similar enterprise tools. Cloud or API (OAuth) certifications. Experience with support ticketing tools and interest in APIs. Advancement and Benefits
Join a rapidly evolving SaaS company with growth opportunities. Opportunities for meaningful, high-impact work using cutting-edge technologies. Internal development framework and access to learning resources (LinkedIn Learning, Microsoft courses). Supportive, inclusive culture with flexible work hours and open collaboration spaces. Competitive compensation and benefits, including health plans and retirement savings with company match. About iManage
iManage is committed to Making Knowledge Work. Our cloud-enabled platform serves 4,100+ customers and 430,000+ users worldwide, handling billions of documents and petabytes of data across 65+ countries. Equal Opportunity
iManage provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type. Learn more at: www.imanage.com. See our privacy policy for personal data handling: https://imanage.com/privacy-policy/
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Technology Partner Support Engineer at iManage. You will support technology partners, empower integrations, streamline operations, and help extend the iManage ecosystem. The role requires in-office presence on Tuesdays and Thursdays for collaboration, with overall flexibility for work-life balance. Responsibilities
Registering new OAuth 2.0 applications and applying updates within our Cloud, ensuring accurate documentation and compliance with company protocols. Collaborate with Documentation and Technology Partner teams to update Help Center articles. Maintain and ensure the accuracy of the catalog of applications that integrate with iManage’s platform. Execute outreach campaigns as directed by the Technology Partner Team. Communicate effectively with external partners via email, newsletters, or other channels. Collaborate with Channel Program Managers to review and administer changes in the partner catalog. Maintain accurate records and ensure consistency across platforms. Generate reports to track ticket trends in Zendesk and identify areas for improvement with the Technology Partner Manager. Assist Channel Program Managers in reviewing, auditing, and managing data in Salesforce. Ensure data integrity and compliance with established guidelines. Support onboarding and offboarding processes for Technology Partners. Coordinate account setup, access permissions, and necessary documentation. Undertake tasks assigned by Channel Program Managers and maintain organized records. Qualifications
1-2+ years of relevant work experience. Undergraduate bachelor’s degree in information systems or related field, or equivalent work experience. Technical acumen and interest in growth within the SaaS space. High attention to detail with strong organizational skills and the ability to handle repetitive tasks accurately. Strong communication skills and ability to collaborate with cross-functional teams. Willingness to learn, adapt, and take ownership of responsibilities. Bonus Points
Familiarity with Salesforce, Zendesk, and similar enterprise tools. Cloud or API (OAuth) certifications. Experience with support ticketing tools and interest in APIs. Advancement and Benefits
Join a rapidly evolving SaaS company with growth opportunities. Opportunities for meaningful, high-impact work using cutting-edge technologies. Internal development framework and access to learning resources (LinkedIn Learning, Microsoft courses). Supportive, inclusive culture with flexible work hours and open collaboration spaces. Competitive compensation and benefits, including health plans and retirement savings with company match. About iManage
iManage is committed to Making Knowledge Work. Our cloud-enabled platform serves 4,100+ customers and 430,000+ users worldwide, handling billions of documents and petabytes of data across 65+ countries. Equal Opportunity
iManage provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type. Learn more at: www.imanage.com. See our privacy policy for personal data handling: https://imanage.com/privacy-policy/
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