Aristocrat Interactive
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Senior Account Manager
role at
Aristocrat Interactive
What You'll Do
Customer Relationship Management: Nurture and uphold positive relationships with the Lottery and other vendors; serve as the daily point of contact for customer interactions, ensuring satisfaction and long-term partnership.
Customer Success Leadership: Develop and implement a joint success plan with the Lottery to meet and exceed customer goals and objectives; lead initiatives to ensure the successful delivery of products and services, aligning with customer expectations and business objectives; collaborate with the entire iLottery team, the Lottery and other vendor partners.
Market Strategy and Contract Management: Drive competitive market strategy, coordinate all aspects of customer contracts, and ensure fulfillment of service level agreements (SLAs).
Support and Issue Management: Proactively manage, measure, and track customer support issues, ensuring timely and effective resolution; collaborate with internal teams to address and solve customer challenges, enhancing overall customer experience.
Business Performance Insights: Provide actionable insights and recommendations for business performance enhancements based on customer feedback and market analysis; continuously seek opportunities to improve processes and strategies to better serve customers.
Best Practices Documentation: Document and share guidelines with the team and the broader customer organization; nurture a culture of knowledge sharing and continuous improvement within the customer success team.
What We're Looking For
10+ years of account management experience and a bachelor’s degree or equivalent experience in business, Marketing, or a related field.
3+ years of leading an iLottery team, the Lottery and other vendor partnerships for account management relationships.
Strong leadership and relationship-building skills.
Excellent communication and problem-solving abilities.
Ability to handle multiple priorities and work effectively in a fast-paced environment.
Experience with contract management and understanding of SLAs.
Understanding of market dynamics and current industry trends.
Company Summary Aristocrat Interactive
is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses came together. The business leads in content and technology solutions for online RMG, offering content, proprietary technology platforms, and a range of value-added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content company delivering casino games and online real money games worldwide. Headquartered in Sydney, Australia, Aristocrat operates in three units: Aristocrat Gaming (land-based), Product Madness (social casino), and Aristocrat Interactive (regulated online real money). Our team of over 8,500 people collaborates to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Pay Range $132,923 - $246,857 per year
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of employment, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and may require disclosure of relevant personal and background information to government agencies and gaming regulators. This is a condition of Aristocrat’s gaming licenses.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.
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Senior Account Manager
role at
Aristocrat Interactive
What You'll Do
Customer Relationship Management: Nurture and uphold positive relationships with the Lottery and other vendors; serve as the daily point of contact for customer interactions, ensuring satisfaction and long-term partnership.
Customer Success Leadership: Develop and implement a joint success plan with the Lottery to meet and exceed customer goals and objectives; lead initiatives to ensure the successful delivery of products and services, aligning with customer expectations and business objectives; collaborate with the entire iLottery team, the Lottery and other vendor partners.
Market Strategy and Contract Management: Drive competitive market strategy, coordinate all aspects of customer contracts, and ensure fulfillment of service level agreements (SLAs).
Support and Issue Management: Proactively manage, measure, and track customer support issues, ensuring timely and effective resolution; collaborate with internal teams to address and solve customer challenges, enhancing overall customer experience.
Business Performance Insights: Provide actionable insights and recommendations for business performance enhancements based on customer feedback and market analysis; continuously seek opportunities to improve processes and strategies to better serve customers.
Best Practices Documentation: Document and share guidelines with the team and the broader customer organization; nurture a culture of knowledge sharing and continuous improvement within the customer success team.
What We're Looking For
10+ years of account management experience and a bachelor’s degree or equivalent experience in business, Marketing, or a related field.
3+ years of leading an iLottery team, the Lottery and other vendor partnerships for account management relationships.
Strong leadership and relationship-building skills.
Excellent communication and problem-solving abilities.
Ability to handle multiple priorities and work effectively in a fast-paced environment.
Experience with contract management and understanding of SLAs.
Understanding of market dynamics and current industry trends.
Company Summary Aristocrat Interactive
is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses came together. The business leads in content and technology solutions for online RMG, offering content, proprietary technology platforms, and a range of value-added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content company delivering casino games and online real money games worldwide. Headquartered in Sydney, Australia, Aristocrat operates in three units: Aristocrat Gaming (land-based), Product Madness (social casino), and Aristocrat Interactive (regulated online real money). Our team of over 8,500 people collaborates to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Pay Range $132,923 - $246,857 per year
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of employment, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and may require disclosure of relevant personal and background information to government agencies and gaming regulators. This is a condition of Aristocrat’s gaming licenses.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.
#J-18808-Ljbffr