Bobby Jones Links
Tennis Pro Shop Manager- Hope Valley Country Club
Bobby Jones Links, Durham, North Carolina, United States, 27703
Overview
Hope Valley Country Club, located in Durham, North Carolina, and managed by Bobby Jones Links, is hiring for a Pro Shop Manager. Founded in 1926, Hope Valley is an elite private club featuring a classic Donald Ross designed golf course, state-of-the-art tennis facility, resort-style pool complex, and a spacious, welcoming clubhouse offering its members first-class recreation, dining, and programming. The Tennis and Pickleball Pro Shop Manager is a key leadership role within the Racquet Sports Department at Hope Valley Country Club. This individual is responsible for managing all aspects of the pro shop’s daily operations, delivering a high level of personalized service to members and guests, and supporting the club’s premier tennis and pickleball programs. The ideal candidate will be professional, detail-oriented, and passionate about providing a first-class country club experience. Primary responsibilities
Provide exceptional, concierge-level service to members and guests. Build lasting relationships with members to anticipate needs and preferences. Maintain a polished, professional demeanor in all interactions. Retail Management
Oversee all retail operations including merchandise selection, inventory control, ordering, and visual merchandising. Curate a premium product mix tailored to the club’s demographics and seasonal needs. Manage POS system, sales tracking, and monthly reporting. Conduct regular physical inventory and loss prevention practices. Team Supervision
Recruit, train, and manage part-time pro shop associates. Foster a member-focused, service-oriented team culture. Create and maintain staff schedules to ensure appropriate coverage. Facility & Operational Oversight
Manage racquet stringing, paddle repair, demo programs, and resale of used gear. Maintain the cleanliness, organization, and presentation of the pro shop. Coordinate with maintenance and housekeeping for facility needs. Program & Event Support
Assist the Director of Racquet Sports and teaching professionals with tournaments, leagues, exhibitions, and social events. Promote club programming through in-shop displays and member communications. Facilitate member sign-ups for clinics, lessons, and court reservations. Administrative
Prepare and monitor annual pro shop budget in collaboration with department head. Maintain accurate records of sales, inventory, and payroll (if applicable). Ensure compliance with club policies and procedures. Qualifications
2–3 years of retail management experience, ideally in a private club, resort, or specialty sports environment. Strong knowledge of tennis and pickleball equipment, rules, and industry trends. Excellent interpersonal, communication, and organizational skills. Proficiency with POS systems (e.g., Clubessential) and Microsoft Office Suite. Ability to multitask and adapt to a fast-paced, member-driven environment. Availability to work flexible hours including weekends, holidays, and special events. Preferred Qualifications
Previous experience in a private country club or luxury hospitality setting. Familiarity with racquet stringing equipment (training available if needed). CPR and First Aid certification (or willingness to obtain). Basic marketing or visual merchandising skills. Benefits
Competitive pay with performance incentives Health, dental, and vision insurance 401(k) with club match Uniform allowance and staff meals Access to club amenities Continuing education and professional development opportunities Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Golf Courses and Country Clubs Referrals increase your chances of interviewing at Bobby Jones Links by 2x Get notified about new Attendant jobs in Durham, NC.
#J-18808-Ljbffr
Hope Valley Country Club, located in Durham, North Carolina, and managed by Bobby Jones Links, is hiring for a Pro Shop Manager. Founded in 1926, Hope Valley is an elite private club featuring a classic Donald Ross designed golf course, state-of-the-art tennis facility, resort-style pool complex, and a spacious, welcoming clubhouse offering its members first-class recreation, dining, and programming. The Tennis and Pickleball Pro Shop Manager is a key leadership role within the Racquet Sports Department at Hope Valley Country Club. This individual is responsible for managing all aspects of the pro shop’s daily operations, delivering a high level of personalized service to members and guests, and supporting the club’s premier tennis and pickleball programs. The ideal candidate will be professional, detail-oriented, and passionate about providing a first-class country club experience. Primary responsibilities
Provide exceptional, concierge-level service to members and guests. Build lasting relationships with members to anticipate needs and preferences. Maintain a polished, professional demeanor in all interactions. Retail Management
Oversee all retail operations including merchandise selection, inventory control, ordering, and visual merchandising. Curate a premium product mix tailored to the club’s demographics and seasonal needs. Manage POS system, sales tracking, and monthly reporting. Conduct regular physical inventory and loss prevention practices. Team Supervision
Recruit, train, and manage part-time pro shop associates. Foster a member-focused, service-oriented team culture. Create and maintain staff schedules to ensure appropriate coverage. Facility & Operational Oversight
Manage racquet stringing, paddle repair, demo programs, and resale of used gear. Maintain the cleanliness, organization, and presentation of the pro shop. Coordinate with maintenance and housekeeping for facility needs. Program & Event Support
Assist the Director of Racquet Sports and teaching professionals with tournaments, leagues, exhibitions, and social events. Promote club programming through in-shop displays and member communications. Facilitate member sign-ups for clinics, lessons, and court reservations. Administrative
Prepare and monitor annual pro shop budget in collaboration with department head. Maintain accurate records of sales, inventory, and payroll (if applicable). Ensure compliance with club policies and procedures. Qualifications
2–3 years of retail management experience, ideally in a private club, resort, or specialty sports environment. Strong knowledge of tennis and pickleball equipment, rules, and industry trends. Excellent interpersonal, communication, and organizational skills. Proficiency with POS systems (e.g., Clubessential) and Microsoft Office Suite. Ability to multitask and adapt to a fast-paced, member-driven environment. Availability to work flexible hours including weekends, holidays, and special events. Preferred Qualifications
Previous experience in a private country club or luxury hospitality setting. Familiarity with racquet stringing equipment (training available if needed). CPR and First Aid certification (or willingness to obtain). Basic marketing or visual merchandising skills. Benefits
Competitive pay with performance incentives Health, dental, and vision insurance 401(k) with club match Uniform allowance and staff meals Access to club amenities Continuing education and professional development opportunities Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Golf Courses and Country Clubs Referrals increase your chances of interviewing at Bobby Jones Links by 2x Get notified about new Attendant jobs in Durham, NC.
#J-18808-Ljbffr