Grubhub
Overview
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Service Desk Specialist II
role at
Grubhub About the Role
As a Service Desk Analyst II in Chicago, IL, you'll be an integral part of the Chicago Service Desk Team, reporting directly to the Team Lead. This onsite position requires a flexible office schedule. Your primary responsibilities will involve providing expert technical consultation and assistance to various stakeholders, ensuring professional interactions with all departments, clients, and external representatives. You\'ll also mentor and guide Service Desk I members, helping to develop their skills and knowledge. This role requires a high level of technical expertise, executive presence, and strong communication skills. You\'ll diagnose and resolve a wide range of IT issues, including those related to PCs, laptops, mobile devices (iPhones, iPads, 2-in-1 laptops), software applications, and local network connectivity. The position includes general IT maintenance tasks and resolution of moderate to complex technical problems, with more intricate issues escalated for higher-level support. You may also lead training programs to educate users on various software applications. Working within a Google Workspace environment, you should thrive in a fast-paced setting and meet deadlines. Exceptional communication and customer service skills are paramount, with the ability to multitask between hardware and software solutions. Strong organizational skills and proficiency in machine imaging and troubleshooting during the imaging process are valued. This role requires onsite work 3 days per week. What You Will Do (Responsibilities)
Develop a deep understanding of signal flow of existing systems to determine the quickest resolution during equipment failures. Install and track new computer equipment for employees. Setup and support desktop applications such as Five9, Google Workspace Administrations, Okta, Google Meets, and Zscaler. Provide executive end-user technology support. Resolve Windows and Mac connectivity/printer issues for individuals. Utilize and enhance existing standard operating procedures. Complete tasks thoroughly and on time. Support Grubhub team members in person, remote, phone, chat, Slack and email. Follow standard ITIL best practices for tickets, service requests, change/control records, and device management. Field ticket escalations from team members, collaborate with other Corporate IT teams to troubleshoot and resolve problems, and create documentation for future use. Be proactive in recognizing learning opportunities to share with the team. Adapt to change as the company grows. What You Bring to the Table (Qualifications)
5+ years of work experience in IT or business environments. Bachelor\'s Degree in computer science, engineering, information systems, math or business or equivalent experience. High level of Windows & Mac hardware & OS troubleshooting experience. Linux is a plus. Working knowledge of Active Directory in a multi-domain forest is a plus. Experience with Google Workspace products (Gmail, Docs, Sheets, Chat, Meet, etc). Experience with Zendesk ticketing system and/or Atlassian products (Jira, Confluence) is considered a plus. Knowledge of A/V operation, diagnostics, and real-time break-fix strategies. General knowledge of basic networking concepts and desktop troubleshooting. Strong communication skills and experience supporting senior leadership and executive team members. Experience working independently and in a team. Strong organizational and analytical skills; good oral and written communication. Positive and professional attitude. Experience supporting staff in a hybrid environment. Able to lift at least 50 lbs. Software deployment and inventory systems experience (InTune, JAMF, Oomnitza) is a plus. As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role. Illinois: $38.70 per hr. Benefits and Perks
Flexible PTO with generous time to recharge. Health and wellness benefits: medical, dental, vision, 401k, employee resource groups, and paid parental leave. Free Meals: weekly Grubhub credit for employees. Social impact: Grubhub Community Fund and paid time off for causes employees support. Grubhub is an equal opportunity employer . We welcome diversity and encourage a workplace that reflects the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. For reasonable accommodation requests in the U.S., please email TalentAcquisition@grubhub.com. For California residents requesting a copy of the CA privacy notice, please email privacy@grubhub.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Internet
#J-18808-Ljbffr
Join to apply for the
Service Desk Specialist II
role at
Grubhub About the Role
As a Service Desk Analyst II in Chicago, IL, you'll be an integral part of the Chicago Service Desk Team, reporting directly to the Team Lead. This onsite position requires a flexible office schedule. Your primary responsibilities will involve providing expert technical consultation and assistance to various stakeholders, ensuring professional interactions with all departments, clients, and external representatives. You\'ll also mentor and guide Service Desk I members, helping to develop their skills and knowledge. This role requires a high level of technical expertise, executive presence, and strong communication skills. You\'ll diagnose and resolve a wide range of IT issues, including those related to PCs, laptops, mobile devices (iPhones, iPads, 2-in-1 laptops), software applications, and local network connectivity. The position includes general IT maintenance tasks and resolution of moderate to complex technical problems, with more intricate issues escalated for higher-level support. You may also lead training programs to educate users on various software applications. Working within a Google Workspace environment, you should thrive in a fast-paced setting and meet deadlines. Exceptional communication and customer service skills are paramount, with the ability to multitask between hardware and software solutions. Strong organizational skills and proficiency in machine imaging and troubleshooting during the imaging process are valued. This role requires onsite work 3 days per week. What You Will Do (Responsibilities)
Develop a deep understanding of signal flow of existing systems to determine the quickest resolution during equipment failures. Install and track new computer equipment for employees. Setup and support desktop applications such as Five9, Google Workspace Administrations, Okta, Google Meets, and Zscaler. Provide executive end-user technology support. Resolve Windows and Mac connectivity/printer issues for individuals. Utilize and enhance existing standard operating procedures. Complete tasks thoroughly and on time. Support Grubhub team members in person, remote, phone, chat, Slack and email. Follow standard ITIL best practices for tickets, service requests, change/control records, and device management. Field ticket escalations from team members, collaborate with other Corporate IT teams to troubleshoot and resolve problems, and create documentation for future use. Be proactive in recognizing learning opportunities to share with the team. Adapt to change as the company grows. What You Bring to the Table (Qualifications)
5+ years of work experience in IT or business environments. Bachelor\'s Degree in computer science, engineering, information systems, math or business or equivalent experience. High level of Windows & Mac hardware & OS troubleshooting experience. Linux is a plus. Working knowledge of Active Directory in a multi-domain forest is a plus. Experience with Google Workspace products (Gmail, Docs, Sheets, Chat, Meet, etc). Experience with Zendesk ticketing system and/or Atlassian products (Jira, Confluence) is considered a plus. Knowledge of A/V operation, diagnostics, and real-time break-fix strategies. General knowledge of basic networking concepts and desktop troubleshooting. Strong communication skills and experience supporting senior leadership and executive team members. Experience working independently and in a team. Strong organizational and analytical skills; good oral and written communication. Positive and professional attitude. Experience supporting staff in a hybrid environment. Able to lift at least 50 lbs. Software deployment and inventory systems experience (InTune, JAMF, Oomnitza) is a plus. As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role. Illinois: $38.70 per hr. Benefits and Perks
Flexible PTO with generous time to recharge. Health and wellness benefits: medical, dental, vision, 401k, employee resource groups, and paid parental leave. Free Meals: weekly Grubhub credit for employees. Social impact: Grubhub Community Fund and paid time off for causes employees support. Grubhub is an equal opportunity employer . We welcome diversity and encourage a workplace that reflects the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. For reasonable accommodation requests in the U.S., please email TalentAcquisition@grubhub.com. For California residents requesting a copy of the CA privacy notice, please email privacy@grubhub.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Internet
#J-18808-Ljbffr