GameStop
Overview
Join to apply for the
Store Manager 2 - 5328
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
The Store Manager 2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations. Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Recruit, interview, hire, assess, develop, and retain high-performing associates. Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift on their own; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, scam awareness, safety best practices, financial protocol, and ethical responsibilities. Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan; set guest service expectations and train store associates in all aspects of their job responsibilities, including company/policy guidelines. Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers. Schedule store associates following scheduling guidelines; ensure breaks and meals are accounted for as required; supervise staffing levels to maintain excellent guest service. Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked. Provide timely recognition and feedback to all store associates concerning performance; regularly input feedback into the HR system. Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Perform store inventory counts, stock/restock merchandise, and move product from the stock room to the front of the store to maintain an organized and represented assortment. Protect company assets through inventory control and loss prevention practices; visually inspect associates\' packages at store closing as appropriate. Lead store team in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties to achieve goals. Count, balance and reconcile daily cash; ensure closeout paperwork for daily transactions and bank deposits is completed accurately; maintain adequate cash and change. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to the District Manager. Process defectives/recalls and stock pulls promptly; ensure boxes are labeled with packing lists. Maintain awareness of associate and guest safety; report injuries promptly per company guidelines. Maintain store records/files and ensure manuals are up to date. Form partnerships with appropriate military personnel on assigned military base where applicable. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years of age. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred. At least 1 year of retail management experience required. At least 3 years of retail sales, guest service, and/or management/leadership experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone; bilingual English/Spanish speaking and writing skills preferred. Work independently and as the head of a team to perform all tasks as assigned and in a timely manner. Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) computer system. Possess basic mathematics and alphabetizing skills. Complete required paperwork properly. Carry out instructions furnished in written, oral, or diagram form and convey instructions to others. Execute financial tasks in strict accordance with company policy. Achieve objectives and lead in a fast-paced, rapidly changing environment. Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime. Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone; stand and move throughout the store unassisted for up to 12 hours per day. Be physically capable of lifting up to 30 lbs and performing basic movement tasks. Understand military ranks and insignia (where applicable). Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Benefits:
Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives. Compensation:
$16.00 - $24.00 Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Sales and Business Development Industries:
Retail
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Join to apply for the
Store Manager 2 - 5328
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
The Store Manager 2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations. Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Recruit, interview, hire, assess, develop, and retain high-performing associates. Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift on their own; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, scam awareness, safety best practices, financial protocol, and ethical responsibilities. Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan; set guest service expectations and train store associates in all aspects of their job responsibilities, including company/policy guidelines. Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers. Schedule store associates following scheduling guidelines; ensure breaks and meals are accounted for as required; supervise staffing levels to maintain excellent guest service. Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked. Provide timely recognition and feedback to all store associates concerning performance; regularly input feedback into the HR system. Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Perform store inventory counts, stock/restock merchandise, and move product from the stock room to the front of the store to maintain an organized and represented assortment. Protect company assets through inventory control and loss prevention practices; visually inspect associates\' packages at store closing as appropriate. Lead store team in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties to achieve goals. Count, balance and reconcile daily cash; ensure closeout paperwork for daily transactions and bank deposits is completed accurately; maintain adequate cash and change. Verify shipments for discrepancies; conduct inventories and communicate discrepancies to the District Manager. Process defectives/recalls and stock pulls promptly; ensure boxes are labeled with packing lists. Maintain awareness of associate and guest safety; report injuries promptly per company guidelines. Maintain store records/files and ensure manuals are up to date. Form partnerships with appropriate military personnel on assigned military base where applicable. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years of age. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred. At least 1 year of retail management experience required. At least 3 years of retail sales, guest service, and/or management/leadership experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone; bilingual English/Spanish speaking and writing skills preferred. Work independently and as the head of a team to perform all tasks as assigned and in a timely manner. Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) computer system. Possess basic mathematics and alphabetizing skills. Complete required paperwork properly. Carry out instructions furnished in written, oral, or diagram form and convey instructions to others. Execute financial tasks in strict accordance with company policy. Achieve objectives and lead in a fast-paced, rapidly changing environment. Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime. Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone; stand and move throughout the store unassisted for up to 12 hours per day. Be physically capable of lifting up to 30 lbs and performing basic movement tasks. Understand military ranks and insignia (where applicable). Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Benefits:
Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives. Compensation:
$16.00 - $24.00 Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Sales and Business Development Industries:
Retail
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