Signet Jewelers
Senior Manager, Technology Delivery & Analysis
Signet Jewelers, Dallas, Texas, United States, 75215
Overview
Job title:
Senior Manager, Technology Delivery & Analysis
Locations:
Dallas, TX or Akron, OH (Hybrid)
The Senior Manager, Technology Delivery & Analysis plays a critical role in bridging business priorities with technical delivery. This role is responsible for leading and developing a team of Business Analysts and Systems Analysts, ensuring high-quality requirements, documentation, and testing standards across both product and project initiatives. In addition to providing oversight, the Manager is hands-on as the lead Analyst on key initiatives. The role partners closely with business leaders, IT, and vendor partners to align strategy, define scope, requirements and deliver solutions that support customer-facing digital platforms and supporting business systems.
Responsibilities Leadership/Management
Recruit, orient, mentor, and train Business Analysts to build a strong, versatile team
Establish, evolve, and enforce standards for documentation, testing, and analysis deliverables
Ensure strategic goals and business vision translate into actionable business requirements and technical solutions
Build, grow, and maintain trusted relationships with business leaders, IT partners, and vendors
Foster deep Subject Matter Expertise within the team on customer-facing websites, supporting systems, data, and processes
Leverage AI for knowledge management, requirement validation, and predictive risk analysis
Partner with architects to explore how AI, automation, and data analytics can improve delivery
Coordinate staffing and resource allocation across project teams, balancing priorities and capacity
Lead and develop high-performing teams across both product and project initiatives
Build and maintain a centralized repository of knowledge resources to ensure continuity and consistency
Provide ongoing guidance by reviewing user flows, technical approaches, and ensuring quality outcomes
Lead RFP processes by documenting requirements, coordinating vendor demos, and facilitating evaluation activities
Implementation
Serve as lead Business Analyst on high-priority projects, ensuring alignment with business needs and delivery excellence
Act as Systems Analyst on designated product teams, bridging business and technical perspectives
Oversee end-to-end testing and lead/assist UAT efforts on projects and product teams
Incorporate Product Thinking among analysts, move from writing requirements to shaping digital experiences and business outcomes
Provide oversight and mentorship to BAs during implementation phases
Leverages AI-powered knowledge management for efficient documentation and continuity
Guides adoption of AI solutions to unlock new efficiencies and innovation in digital delivery
Act as the escalation point for requirements issues, scope changes, and testing challenges in digital projects
Ensure the timely creation of scope documents, epics, user stories, test plans, and user guides that meet established documentation standards
Align requirements, priorities, and dependencies with cross-functional teams and stakeholders
Identify and proactively escalate risks or blockers impacting project progress
Partner with IT leadership to ensure business priorities and vision are consistently aligned with delivery efforts
Research and recommend strategies that maximize the value of tools and technologies while minimizing inefficiencies
Support product leadership in building and refining feature roadmaps, balancing business priorities, technical feasibility and effort
Qualifications
Bachelor's degree in computer science, information technology or equivalent experience; Agile/Scrum certification is desirable
Cloud or Data Analytics certification is a plus
8-12+ years of experience in related field
4+ years of leadership/management experience in a similar technical role
Personal attributes: Strategic thinker – aligns business vision with practical technical solutions
Analytical and detail-oriented – ensures accuracy in requirements and testing
Collaborative leader – builds strong teams and cross-functional relationships
Strong communicator – bridges technical and business perspectives effectively
Adaptable and resilient – thrives in changing priorities and high-pressure situations
Mentor and coach – develops team talent through guidance and feedback
Benefits
401(k) matching after one year of employment
Generous time off + company holidays
Much more!
Additional details
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology
Industries:
Retail
#J-18808-Ljbffr
Senior Manager, Technology Delivery & Analysis
Locations:
Dallas, TX or Akron, OH (Hybrid)
The Senior Manager, Technology Delivery & Analysis plays a critical role in bridging business priorities with technical delivery. This role is responsible for leading and developing a team of Business Analysts and Systems Analysts, ensuring high-quality requirements, documentation, and testing standards across both product and project initiatives. In addition to providing oversight, the Manager is hands-on as the lead Analyst on key initiatives. The role partners closely with business leaders, IT, and vendor partners to align strategy, define scope, requirements and deliver solutions that support customer-facing digital platforms and supporting business systems.
Responsibilities Leadership/Management
Recruit, orient, mentor, and train Business Analysts to build a strong, versatile team
Establish, evolve, and enforce standards for documentation, testing, and analysis deliverables
Ensure strategic goals and business vision translate into actionable business requirements and technical solutions
Build, grow, and maintain trusted relationships with business leaders, IT partners, and vendors
Foster deep Subject Matter Expertise within the team on customer-facing websites, supporting systems, data, and processes
Leverage AI for knowledge management, requirement validation, and predictive risk analysis
Partner with architects to explore how AI, automation, and data analytics can improve delivery
Coordinate staffing and resource allocation across project teams, balancing priorities and capacity
Lead and develop high-performing teams across both product and project initiatives
Build and maintain a centralized repository of knowledge resources to ensure continuity and consistency
Provide ongoing guidance by reviewing user flows, technical approaches, and ensuring quality outcomes
Lead RFP processes by documenting requirements, coordinating vendor demos, and facilitating evaluation activities
Implementation
Serve as lead Business Analyst on high-priority projects, ensuring alignment with business needs and delivery excellence
Act as Systems Analyst on designated product teams, bridging business and technical perspectives
Oversee end-to-end testing and lead/assist UAT efforts on projects and product teams
Incorporate Product Thinking among analysts, move from writing requirements to shaping digital experiences and business outcomes
Provide oversight and mentorship to BAs during implementation phases
Leverages AI-powered knowledge management for efficient documentation and continuity
Guides adoption of AI solutions to unlock new efficiencies and innovation in digital delivery
Act as the escalation point for requirements issues, scope changes, and testing challenges in digital projects
Ensure the timely creation of scope documents, epics, user stories, test plans, and user guides that meet established documentation standards
Align requirements, priorities, and dependencies with cross-functional teams and stakeholders
Identify and proactively escalate risks or blockers impacting project progress
Partner with IT leadership to ensure business priorities and vision are consistently aligned with delivery efforts
Research and recommend strategies that maximize the value of tools and technologies while minimizing inefficiencies
Support product leadership in building and refining feature roadmaps, balancing business priorities, technical feasibility and effort
Qualifications
Bachelor's degree in computer science, information technology or equivalent experience; Agile/Scrum certification is desirable
Cloud or Data Analytics certification is a plus
8-12+ years of experience in related field
4+ years of leadership/management experience in a similar technical role
Personal attributes: Strategic thinker – aligns business vision with practical technical solutions
Analytical and detail-oriented – ensures accuracy in requirements and testing
Collaborative leader – builds strong teams and cross-functional relationships
Strong communicator – bridges technical and business perspectives effectively
Adaptable and resilient – thrives in changing priorities and high-pressure situations
Mentor and coach – develops team talent through guidance and feedback
Benefits
401(k) matching after one year of employment
Generous time off + company holidays
Much more!
Additional details
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology
Industries:
Retail
#J-18808-Ljbffr