Brigham and Women's Hospital
Overview
Mass General Brigham relies on a wide range of professionals to advance our mission. This position performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Duties include basic clerical work and tasks that are repetitive and routine, with administrative duties related to patient visits including scheduling, check-in, and check-out. Responsibilities
Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders, and print appointment schedules. Process patient billing forms and scan documents to patient medical record/LMR. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc., as directed. May be required to accept co-payments. Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Act as "Super User" for scheduling, registration and billing systems; provide assistance and training to others in these areas. May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications
Education: High School Diploma or Equivalent required. Experience in lieu of a degree not accepted. Licenses and Credentials: CMAA or related certification preferred. Experience: 2-3 years of office experience required. Knowledge, Skills & Abilities: Proficiency with Office Suite; strong organizational skills; effective written and verbal communication; ability to manage multiple tasks and follow established protocols; ability to work within systems and handle non-routine calls. Physical Requirements
Standing: Occasional Walking: Occasional Sitting: Constant Lifting/Carrying: Occasional 20-35 lbs Pushing/Pulling/Climbing/Bending: Occasionally to Rarely as listed Vision, Hearing, Speaking: Constant or Frequent as specified Work Details
Remote Type: Onsite Location: 1133 Centre Street Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day Pay and Benefits
Pay range information is provided as an estimate based on minimum qualifications. Final offers consider skills, experience, education, certifications, and other factors. Comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs are available. EEO Statement
The Brigham and Women\u2019s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We provide reasonable accommodations for applicants with a disability in the application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For accommodation requests contact Human Resources at (857)-282-7642.
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Mass General Brigham relies on a wide range of professionals to advance our mission. This position performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Duties include basic clerical work and tasks that are repetitive and routine, with administrative duties related to patient visits including scheduling, check-in, and check-out. Responsibilities
Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders, and print appointment schedules. Process patient billing forms and scan documents to patient medical record/LMR. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc., as directed. May be required to accept co-payments. Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Act as "Super User" for scheduling, registration and billing systems; provide assistance and training to others in these areas. May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications
Education: High School Diploma or Equivalent required. Experience in lieu of a degree not accepted. Licenses and Credentials: CMAA or related certification preferred. Experience: 2-3 years of office experience required. Knowledge, Skills & Abilities: Proficiency with Office Suite; strong organizational skills; effective written and verbal communication; ability to manage multiple tasks and follow established protocols; ability to work within systems and handle non-routine calls. Physical Requirements
Standing: Occasional Walking: Occasional Sitting: Constant Lifting/Carrying: Occasional 20-35 lbs Pushing/Pulling/Climbing/Bending: Occasionally to Rarely as listed Vision, Hearing, Speaking: Constant or Frequent as specified Work Details
Remote Type: Onsite Location: 1133 Centre Street Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day Pay and Benefits
Pay range information is provided as an estimate based on minimum qualifications. Final offers consider skills, experience, education, certifications, and other factors. Comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs are available. EEO Statement
The Brigham and Women\u2019s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We provide reasonable accommodations for applicants with a disability in the application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For accommodation requests contact Human Resources at (857)-282-7642.
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