24 Hour Fitness
Overview
Sales and Service Expert
(SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement and attainment of sales revenue goals. Location
Location: 1680 Kapiolani Boulevard, Honolulu, HI 96814 Employment Type
Full-time or Part-time Responsibilities
Executes the CARE sales model with each guest and demonstrates how 24 Hour Fitness products/services satisfy their fitness needs. Tours potential members through the club and describes facilities, equipment, services and amenities that align with individual fitness needs and goals. Ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers clearly using Company-provided presentation tools. Enrolls guests using Company sales techniques and protocol. Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests. On-boards new members and assists with member retention activities to drive club profitability. Consistently achieves or exceeds personal and team sales goals. Prospecting and Lead Generation
Obtains leads externally from within the community using company-provided tools/programs (e.g., community outreach, local promotions, corporate on-sites). Generates leads internally through member promotions, referrals, guest passes, and contact with leads generated via phone. Sets appointments for leads and potential new business opportunities. Promotes local and global marketing campaigns to leads and members. Manages and follows up on leads/new business using a Lead Management System. Uses a daily planner to track and plan lead management and selling activities. Consistently achieves or exceeds personal productivity goals. Member Experience
Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens relationships and retention. Ensures members receive a friendly greeting/check-in and prompt attention to their needs. Engages members with fitness offerings including personal training, group classes and 24GO digital content. Maintains relationships with members and serves as a resource for questions, connecting them with the right 24 Hour Fitness resources. Provides a clean, friendly, well-maintained club environment. Helps new members become comfortable in the club. Compensation
Variable Compensation : Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service and align pay with contributions. Organization Relationships
Reports to the Sales and Service Manager. Communicates with club members, prospective members and outside vendors. This position has no direct reports. Required Qualifications
Knowledge, Skills & Abilities
In-depth knowledge and experience with sales practices and techniques. General understanding of the Fitness Industry. Ability to work with computers. Strong interpersonal and customer service skills. Independent, self-starter with strong organizational skills. Ability to work as part of a team. Ability to operate a Point of Sale (POS) system. Knowledge of Membership System software preferred. Minimum Educational Level/Certifications
High School Diploma or GED. CPR and AED certification from an approved organization is required (within 60 days of employment). Bachelor's degree preferred. Work Experience and Qualifications
Prior experience in fitness or retail industry preferred. 1-2 years of experience in service sales preferred. Physical Demands / Environmental Conditions
Ability to work in club environments and move about club floors and rooms. Occasionally demonstrate or explain proper fitness activities, techniques and procedures. Ability to communicate telephonically with members. Ability to access and operate company computer systems for data entry and reporting. Exposure to moving mechanical parts; varied schedule including weekends/holidays may be required. Able to work in a loud environment. Travel
Minimum travel may be required for training and lead generation. Disclaimers
DISCLAIMER: This description is intended to outline the general nature and level of work. It is not an exhaustive list of responsibilities, duties, or skills. The incumbent may be required to perform other duties as assigned. This job may evolve with business needs. Compliance, Integrity, Service & Quality and Workplace Safety guidelines apply, including maintaining privacy and confidentiality, protecting assets, acting with integrity, reporting non-compliance, and adhering to laws, regulations, and 24 Hour Fitness policies. Pay Range: $14.00 - $14.00
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Sales and Service Expert
(SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement and attainment of sales revenue goals. Location
Location: 1680 Kapiolani Boulevard, Honolulu, HI 96814 Employment Type
Full-time or Part-time Responsibilities
Executes the CARE sales model with each guest and demonstrates how 24 Hour Fitness products/services satisfy their fitness needs. Tours potential members through the club and describes facilities, equipment, services and amenities that align with individual fitness needs and goals. Ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers clearly using Company-provided presentation tools. Enrolls guests using Company sales techniques and protocol. Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests. On-boards new members and assists with member retention activities to drive club profitability. Consistently achieves or exceeds personal and team sales goals. Prospecting and Lead Generation
Obtains leads externally from within the community using company-provided tools/programs (e.g., community outreach, local promotions, corporate on-sites). Generates leads internally through member promotions, referrals, guest passes, and contact with leads generated via phone. Sets appointments for leads and potential new business opportunities. Promotes local and global marketing campaigns to leads and members. Manages and follows up on leads/new business using a Lead Management System. Uses a daily planner to track and plan lead management and selling activities. Consistently achieves or exceeds personal productivity goals. Member Experience
Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens relationships and retention. Ensures members receive a friendly greeting/check-in and prompt attention to their needs. Engages members with fitness offerings including personal training, group classes and 24GO digital content. Maintains relationships with members and serves as a resource for questions, connecting them with the right 24 Hour Fitness resources. Provides a clean, friendly, well-maintained club environment. Helps new members become comfortable in the club. Compensation
Variable Compensation : Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service and align pay with contributions. Organization Relationships
Reports to the Sales and Service Manager. Communicates with club members, prospective members and outside vendors. This position has no direct reports. Required Qualifications
Knowledge, Skills & Abilities
In-depth knowledge and experience with sales practices and techniques. General understanding of the Fitness Industry. Ability to work with computers. Strong interpersonal and customer service skills. Independent, self-starter with strong organizational skills. Ability to work as part of a team. Ability to operate a Point of Sale (POS) system. Knowledge of Membership System software preferred. Minimum Educational Level/Certifications
High School Diploma or GED. CPR and AED certification from an approved organization is required (within 60 days of employment). Bachelor's degree preferred. Work Experience and Qualifications
Prior experience in fitness or retail industry preferred. 1-2 years of experience in service sales preferred. Physical Demands / Environmental Conditions
Ability to work in club environments and move about club floors and rooms. Occasionally demonstrate or explain proper fitness activities, techniques and procedures. Ability to communicate telephonically with members. Ability to access and operate company computer systems for data entry and reporting. Exposure to moving mechanical parts; varied schedule including weekends/holidays may be required. Able to work in a loud environment. Travel
Minimum travel may be required for training and lead generation. Disclaimers
DISCLAIMER: This description is intended to outline the general nature and level of work. It is not an exhaustive list of responsibilities, duties, or skills. The incumbent may be required to perform other duties as assigned. This job may evolve with business needs. Compliance, Integrity, Service & Quality and Workplace Safety guidelines apply, including maintaining privacy and confidentiality, protecting assets, acting with integrity, reporting non-compliance, and adhering to laws, regulations, and 24 Hour Fitness policies. Pay Range: $14.00 - $14.00
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