CSC Generation
Store Manager, Interim (Sur La Table)
CSC Generation, Jacksonville, Florida, United States, 32290
Overview
With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a
Store Manager, Interim
at Sur La Table, you play a key role in the success of the store by leading a high-performing retail team that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive retail business performance while delivering
#bestincenter
service, a company-wide standard for excellence in service. Responsibilities
Leadership & Team Development: Recruit, develop and retain a high-performing team to meet the business needs; Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture; Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth. Customer Experience & Brand Representation: Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty; Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources; Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture; Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. Sales & Business Performance: Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across retail operations; Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance; Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Operations & Compliance: Oversee daily store operations, ensuring compliance with company policies and procedures; Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising; Ensure store safety and cleanliness, addressing any maintenance needs promptly; Maintains the accuracy and integrity of employee records, including time and attendance data, food safety certifications, and personal information; Adhere to applicable wage and hour laws; Models and ensures all Sur La Table policies and SOPs are communicated effectively to associates and followed. Physical Requirements: Include ability to communicate verbally, stand for extended periods, move about the store coaching and directing associates, retrieve merchandise, lift up to 50 lbs, operate a computer/POS system, and work a schedule that includes nights, weekends, and holidays. Qualifications & Experience
Must be 21 years of age or older at the time of employment. 3+ years of retail management experience, preferably in a specialty or culinary retail environment. Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals. Strong leadership skills with the ability to inspire, develop, and retain a high performing team. Excellent communication, problem-solving, and decision-making abilities. Passion for community engagement and providing exceptional customer experiences. Proficiency in Microsoft Office and retail management systems preferred. This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.
#J-18808-Ljbffr
With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a
Store Manager, Interim
at Sur La Table, you play a key role in the success of the store by leading a high-performing retail team that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive retail business performance while delivering
#bestincenter
service, a company-wide standard for excellence in service. Responsibilities
Leadership & Team Development: Recruit, develop and retain a high-performing team to meet the business needs; Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture; Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth. Customer Experience & Brand Representation: Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty; Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources; Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture; Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. Sales & Business Performance: Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across retail operations; Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance; Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Operations & Compliance: Oversee daily store operations, ensuring compliance with company policies and procedures; Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising; Ensure store safety and cleanliness, addressing any maintenance needs promptly; Maintains the accuracy and integrity of employee records, including time and attendance data, food safety certifications, and personal information; Adhere to applicable wage and hour laws; Models and ensures all Sur La Table policies and SOPs are communicated effectively to associates and followed. Physical Requirements: Include ability to communicate verbally, stand for extended periods, move about the store coaching and directing associates, retrieve merchandise, lift up to 50 lbs, operate a computer/POS system, and work a schedule that includes nights, weekends, and holidays. Qualifications & Experience
Must be 21 years of age or older at the time of employment. 3+ years of retail management experience, preferably in a specialty or culinary retail environment. Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals. Strong leadership skills with the ability to inspire, develop, and retain a high performing team. Excellent communication, problem-solving, and decision-making abilities. Passion for community engagement and providing exceptional customer experiences. Proficiency in Microsoft Office and retail management systems preferred. This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.
#J-18808-Ljbffr