White House Black Market
Store Manager White House Black Market
White House Black Market, Lincoln, Nebraska, United States, 68511
Overview
Join our fashion-obsessed team at 2950 Pine Lake Rd Suite D, Lincoln, NE. The Store Manager is primarily responsible for promoting a customer and product-focused sales culture where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! Responsibilities
Performance Culture: Analyzes sales reports and KPIs to determine the needs of the business; executes in-store business and sales strategies. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. Controls payroll and supply budget. Performs and oversees scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy, and merchandise flow processes. Oversees all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; trains and coaches associates to ensure all register transactions are completed accurately and in accordance with policy. Ensures compliance with applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls. Administers inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. Ensures visual presentation, organization, and facility maintenance are representative of the Brand. Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals. Trains and develops store management team on business acumen to drive overall performance. Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store. Supports locate fulfillment and selling. Building High Performing Teams: Motivates and inspires store team, developing a shared vision while modeling core values. Promotes an inclusive, collaborative approach to problem solving. Communicates with and coaches store teams and acts as liaison to field leadership and cross-functional business partnerships to effectively lead positive change. Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set. Values individuality and the diverse talents of the team; leads by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best. Customer Experience: Models, teaches, and promotes MAPS – Most Amazing Personal Service – standards, offering a cohesive omni-channel experience. Ensures prompt resolution of customer concerns. Ensures a fast and efficient register experience, staying current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations. Maintains consistent client communication through customer book, rewards program participation, and customer capture sign up. Talent: Attracts, recruits, hires and retains a high-performing team. Develops talent through ongoing talent development discussions. Recommends changes of status of associates, including promotions, demotions, and terminations. Interprets KPI reports and delivers coaching as needed. Supports and follows up on all training programs. Coaches Store Team on performance and provides performance evaluations. Works with the DSM to resolve HR issues in a timely and effective manner. Drives associate engagement by recognizing and rewarding employees for outstanding performance. Ensures Store Management adheres to employment practices and policies. Other duties as assigned. This position may be found in multiple brands; some duties may vary by brand. Qualifications
High School diploma or equivalent 3+ years of retail management experience required Must be 18 years of age or older Excellent communication, verbal, and written skills Proven excellent customer service skills with a track record in sales and leadership Able to learn or adapt to company technology Strong organizational skills and ability to multi-task in a fast-paced environment History in recruiting and retaining a quality sales and support staff General knowledge of apparel products (fit and fabric) Excellent leadership qualities, training and team-building skills Knowledge of administrative aspects of store operations Able to communicate with customers and staff Community involvement and outreach Regular attendance and flexible work schedule, including nights, weekends, and holidays Physical Requirements
Constant Walking/Standing — 67-100% of an 8-hour shift Occasional Lifting up to 50 lbs — 1-33% of an 8-hour shift Frequent Climbing — 34-66% of an 8-hour shift Other information
Due to growth, we are always accepting applications for top talent to join our store teams. When there is an open position, we review your application to determine if qualifications match. You may apply to any location or position at any time; however, the position may not be open. Accommodation is available to applicants with disabilities. To request accommodation during the application process, contact your local Store Manager for assistance. Equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other legally protected characteristic.
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Join our fashion-obsessed team at 2950 Pine Lake Rd Suite D, Lincoln, NE. The Store Manager is primarily responsible for promoting a customer and product-focused sales culture where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! Responsibilities
Performance Culture: Analyzes sales reports and KPIs to determine the needs of the business; executes in-store business and sales strategies. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. Controls payroll and supply budget. Performs and oversees scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy, and merchandise flow processes. Oversees all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; trains and coaches associates to ensure all register transactions are completed accurately and in accordance with policy. Ensures compliance with applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls. Administers inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. Ensures visual presentation, organization, and facility maintenance are representative of the Brand. Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals. Trains and develops store management team on business acumen to drive overall performance. Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store. Supports locate fulfillment and selling. Building High Performing Teams: Motivates and inspires store team, developing a shared vision while modeling core values. Promotes an inclusive, collaborative approach to problem solving. Communicates with and coaches store teams and acts as liaison to field leadership and cross-functional business partnerships to effectively lead positive change. Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set. Values individuality and the diverse talents of the team; leads by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best. Customer Experience: Models, teaches, and promotes MAPS – Most Amazing Personal Service – standards, offering a cohesive omni-channel experience. Ensures prompt resolution of customer concerns. Ensures a fast and efficient register experience, staying current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations. Maintains consistent client communication through customer book, rewards program participation, and customer capture sign up. Talent: Attracts, recruits, hires and retains a high-performing team. Develops talent through ongoing talent development discussions. Recommends changes of status of associates, including promotions, demotions, and terminations. Interprets KPI reports and delivers coaching as needed. Supports and follows up on all training programs. Coaches Store Team on performance and provides performance evaluations. Works with the DSM to resolve HR issues in a timely and effective manner. Drives associate engagement by recognizing and rewarding employees for outstanding performance. Ensures Store Management adheres to employment practices and policies. Other duties as assigned. This position may be found in multiple brands; some duties may vary by brand. Qualifications
High School diploma or equivalent 3+ years of retail management experience required Must be 18 years of age or older Excellent communication, verbal, and written skills Proven excellent customer service skills with a track record in sales and leadership Able to learn or adapt to company technology Strong organizational skills and ability to multi-task in a fast-paced environment History in recruiting and retaining a quality sales and support staff General knowledge of apparel products (fit and fabric) Excellent leadership qualities, training and team-building skills Knowledge of administrative aspects of store operations Able to communicate with customers and staff Community involvement and outreach Regular attendance and flexible work schedule, including nights, weekends, and holidays Physical Requirements
Constant Walking/Standing — 67-100% of an 8-hour shift Occasional Lifting up to 50 lbs — 1-33% of an 8-hour shift Frequent Climbing — 34-66% of an 8-hour shift Other information
Due to growth, we are always accepting applications for top talent to join our store teams. When there is an open position, we review your application to determine if qualifications match. You may apply to any location or position at any time; however, the position may not be open. Accommodation is available to applicants with disabilities. To request accommodation during the application process, contact your local Store Manager for assistance. Equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other legally protected characteristic.
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