G2IT, LLC.
Help Desk Service Specialist -Subject Matter Expert
G2IT, LLC., Chicago, Illinois, United States
Overview
G2IT, LLC is seeking a Help Desk Service Specialist -Subject Matter Expert to support client facing strategic initiatives. The Help Desk Service Specialist -Subject Matter Expert will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Help Desk Service Specialist -Subject Matter Expert, you will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. Responsibilities
Provide first-tier support to end users for either PC, server, or mainframe applications and hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis. You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-function device, plotters). You will follow and create troubleshooting and maintenance procedures. Requirements
6 plus years of relevant experience or a Bachelor's degree Must be a US Citizen. Must have a Minimum Active DoD Secret Clearance. CompTIA Security+ at a minimum Salary: $70-$80k annually, depending on experience Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Internet
#J-18808-Ljbffr
G2IT, LLC is seeking a Help Desk Service Specialist -Subject Matter Expert to support client facing strategic initiatives. The Help Desk Service Specialist -Subject Matter Expert will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Help Desk Service Specialist -Subject Matter Expert, you will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. Responsibilities
Provide first-tier support to end users for either PC, server, or mainframe applications and hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis. You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-function device, plotters). You will follow and create troubleshooting and maintenance procedures. Requirements
6 plus years of relevant experience or a Bachelor's degree Must be a US Citizen. Must have a Minimum Active DoD Secret Clearance. CompTIA Security+ at a minimum Salary: $70-$80k annually, depending on experience Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Internet
#J-18808-Ljbffr