JPMorganChase
Overview
Embrace a leadership role as a Client Service Senior Manager within our Commercial & Investment Bank, where you'll drive innovation and transformation while managing a dynamic team of client service managers. Lead the charge in modernizing the client experience by analyzing data, executing strategic initiatives, and fostering a culture of trust and inclusivity. With opportunities for career growth and community engagement, join our global organization to shape the future of commercial banking and make a lasting impact. Job Responsibilities
Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform. Develop and implement strategic operational plans, leveraging a deep understanding of treasury and cash management products and services to deliver exceptional client service. Analyze complex data and situations to identify trends and opportunities, using expertise to develop and test innovative solutions that align with operational policies and precedents. Establish and maintain productive relationships with internal stakeholders, using advanced skills in influence and communication to drive mutually beneficial outcomes. Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes. Required Qualifications, Capabilities, And Skills
Extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years. Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service. Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions. Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes. Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact. Preferred Qualifications, Capabilities, And Skills
Proficient in mentoring team members and utilizing strategic planning to drive business growth and achieve organizational goals. Proficient in conflict management and resolution to effectively address and resolve complex client and team issues. Proficient in digital literacy and process automation to enhance operational efficiency and service delivery. Developing skills in automation and quantitative reporting to support data-driven decision-making and process improvements. Beginning proficiency in leveraging AI/ML technologies to explore innovative solutions, with developing knowledge of cybersecurity best practices to ensure data protection and secure operations. About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
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Embrace a leadership role as a Client Service Senior Manager within our Commercial & Investment Bank, where you'll drive innovation and transformation while managing a dynamic team of client service managers. Lead the charge in modernizing the client experience by analyzing data, executing strategic initiatives, and fostering a culture of trust and inclusivity. With opportunities for career growth and community engagement, join our global organization to shape the future of commercial banking and make a lasting impact. Job Responsibilities
Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform. Develop and implement strategic operational plans, leveraging a deep understanding of treasury and cash management products and services to deliver exceptional client service. Analyze complex data and situations to identify trends and opportunities, using expertise to develop and test innovative solutions that align with operational policies and precedents. Establish and maintain productive relationships with internal stakeholders, using advanced skills in influence and communication to drive mutually beneficial outcomes. Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes. Required Qualifications, Capabilities, And Skills
Extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years. Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service. Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions. Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes. Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact. Preferred Qualifications, Capabilities, And Skills
Proficient in mentoring team members and utilizing strategic planning to drive business growth and achieve organizational goals. Proficient in conflict management and resolution to effectively address and resolve complex client and team issues. Proficient in digital literacy and process automation to enhance operational efficiency and service delivery. Developing skills in automation and quantitative reporting to support data-driven decision-making and process improvements. Beginning proficiency in leveraging AI/ML technologies to explore innovative solutions, with developing knowledge of cybersecurity best practices to ensure data protection and secure operations. About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
#J-18808-Ljbffr