Salesforce Data Cloud Engineer

Job Title: Salesforce Data Cloud Engineer We're Concentrix, the intelligent transformation partner, solution-focused, tech-powered, and intelligence-fueled. We're a global technology and services leader that powers the world's best brands. The Concentrix Catalyst team integrates world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. You will deliver strategic consulting, design, advisory services, market research, and contact center analytics to improve outcomes and value for our clients. We are seeking an experienced Salesforce Data Cloud Expert to join our team, focusing on designing, implementing, and optimizing Salesforce Data Cloud solutions to drive unified customer profiles, identity resolution, segmentation, and real-time personalization. Lead design and implementation of Salesforce Data Cloud solutions, ensuring proper integration with Sales, Service, and Marketing Cloud. Develop and manage data models, identity resolution rules, and segmentation frameworks. Configure and optimize Data Streams, Calculated Insights, Segments, and Activation Targets. Implement zero-copy/federation, sandbox strategies, and governance models for scale and compliance. Partner with stakeholders to translate requirements into technical deliverables. Drive real-time data ingestion, profile unification, and personalization use cases. Provide guidance on data governance, optimized credit consumption, and sustainability best practices. Troubleshoot and resolve Data Cloud issues. Stay updated on roadmap features and advise on adoption strategies. Train and mentor internal teams on best practices for Data Cloud usage. Required Qualifications 5+ years Salesforce ecosystem experience, with at least 2–3 years focused on Salesforce Data Cloud. Hands-on expertise with Data Cloud One, including staging schemas and governance. Strong understanding of identity resolution, householding, data modeling, and segmentation. Experience integrating Data Cloud with Sales Cloud, Service Cloud, and external data sources. Proficiency in data ingestion and activation. Knowledge of credit consumption strategies and zero-copy/federation approaches. Strong problem-solving skills, with the ability to translate business needs into scalable technical solutions. Salesforce Data Cloud Consultant Certification strongly preferred. Preferred Skills Experience with Agentforce / AI Copilot integrations. Familiarity with Adobe, LiveRamp, Sprinklr, or other Martech/Adtech platforms. Strong understanding of data governance, privacy compliance, and security best practices. Background in nonprofit or healthcare industries is a plus. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process.

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