Network Manager

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025. Job Purpose This leadership role is responsible for implementation and operational aspect of the Herc network and voice Infrastructure. This role will coordinate technical activities of the team to provide stable operation, high performance, and availability of the core network throughout the organization. Provides cross-functional technical oversight, and compliance with technical standards. Be able to assist with coaching, escalation and delegation of tasks and activities. Development of the team will be a priority in supporting our growing initiatives. Responsibilities Provide technical leadership to team members to achieve organizational goals and coordinate with teams to ensure business needs are properly implemented and satisfy the business processes defined for the project/initiative Collaborate closely with other teams (e.g. Network Engineering, Desktop Engineering, Cloud Services and Applications) to provide consultation and technical administration for projects, initiatives, and general operations to ensure performance, availability, and security across platforms Document process design, process workflow, process instructions, etc. Serve as the Operational Lead for Herc Rentals network/voice managed services to assure incident and service requests are met within the agreed-upon Service Level Agreements Understands departmental billing mechanism and code. and track invoices. Prepare and track capital and expenses within the department budget Monitor and report on network and voice system performance, and provide status to management Serve as the primary escalation point for operational issues to ensure incident and problem resolution Drives problem investigations and resolution as required Completes reports and summaries for management, including project status, problem reports, and progress summaries. Coordinates network and voice vendor support and vendor performance reviews Coordinates and manages complex issues, coordinating appropriate technical personnel, workplan, deadlines, and driving customer communications until issue resolution Coach, Mentor, & Develop talent within the team. Requirements 10+ years of relevant work experience in network and voice solutions Technical experience in network, VoIP, data center, and wireless in an enterprise environment Experience working with, designing, and supporting IP Telephony, Linux, Microsoft Server, VMware virtual environments, specifically datacenter networking Experience with Cloud Services, including AWS, OCI and Azure Experience leading projects developing and/or deploying network infrastructure Experience managing telecom, hardware, and service vendors to meet business objectives and SLAs Experience migration from On-Prem Solutions to Cloud platforms Excellent troubleshooting skills & problem resolution ITIL certification preferred Ability to work on-call, nights, and weekends as needed for operations & projects. Ability to travel up to 25% as needed for project delivery. Ability to lift up to 50 pounds. Education Bachelor’s degree in Computer Science, Information Systems, or other related field, or equivalent work experience. An advanced degree is preferred. Industry certifications (Cisco, AWS, Fortinet, ITIL) strongly preferred Skills Exceptional problem-solving and troubleshooting skills. Effective communication skills, both verbally and in written documentation. Self-starter with a good work ethic, the ability to work independently or as a team Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance

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