TEKsystems
Primary responsibility for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.
Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for internal knowledge sharing, and assisting with printer troubleshooting in remote field offices. Candidates should be comfortable working with administrative privileges and proactively driving initiatives within the team.
Key Responsibilities:
Troubleshoot and resolve escalated support issues onsite and remotely Ensure support tickets are resolved in accordance with SLAs and company procedures Configure hardware/software to customer specifications Author and maintain internal support documentation Deliver support for desktop computers, laptops, peripherals, and mobile devices Install and configure desktop hardware/software using standard procedures Collaborate with vendors and internal teams to resolve issues Work with various Windows system images and support Windows 11 migration Set up and troubleshoot domains, user accounts, and software accounts Configure, test, and troubleshoot network connectivity and wireless access Perform hardware upgrades and replacements Format, install, maintain, and troubleshoot desktop/laptop systems Occasionally supplement desk-side support team during vacations or acquisitions Travel to acquisition sites may be requested but is not required Additional Skills & Qualifications:
Experience working with offshore teams Familiarity with Microsoft Intune and Azure AD (Group Policy not required) Strong communication skills, with ability to explain technical issues in layman's terms Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb) Ability to create and maintain internal knowledge articles Printer troubleshooting experience, especially in remote environments Pay and Benefits:
The pay range for this position is $28.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave. This is a fully onsite position in Norwell, MA. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Troubleshoot and resolve escalated support issues onsite and remotely Ensure support tickets are resolved in accordance with SLAs and company procedures Configure hardware/software to customer specifications Author and maintain internal support documentation Deliver support for desktop computers, laptops, peripherals, and mobile devices Install and configure desktop hardware/software using standard procedures Collaborate with vendors and internal teams to resolve issues Work with various Windows system images and support Windows 11 migration Set up and troubleshoot domains, user accounts, and software accounts Configure, test, and troubleshoot network connectivity and wireless access Perform hardware upgrades and replacements Format, install, maintain, and troubleshoot desktop/laptop systems Occasionally supplement desk-side support team during vacations or acquisitions Travel to acquisition sites may be requested but is not required Additional Skills & Qualifications:
Experience working with offshore teams Familiarity with Microsoft Intune and Azure AD (Group Policy not required) Strong communication skills, with ability to explain technical issues in layman's terms Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb) Ability to create and maintain internal knowledge articles Printer troubleshooting experience, especially in remote environments Pay and Benefits:
The pay range for this position is $28.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave. This is a fully onsite position in Norwell, MA. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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