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ServiceNow

Principal Platform Architect - Manufacturing

ServiceNow, Addison, Texas, United States, 75001

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Principal Platform Architect - Manufacturing

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Job Description The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. The Role This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall health of the platform. An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data, and solution design. What You Get To Do In This Role

Developing strong relationships with the C-suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Interact with customer architecture personnel (enterprise and solution) to analyze and translate business information and technical requirements into an architectural blueprint. Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices. Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients. Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Experience in the manufacturing industry preferred. Consulting Experience, including Management Consulting Experience preferred. Enterprise Architecture Experience, including data modeling, core data design, security, integrations, configuration management. Cloud Application Technology Experience, including implementation of one or more cloud-based systems. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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