Caterpillar Inc.
Senior Technical Customer Services Consultant - Large Electric Power
Caterpillar Inc., Griffin, Georgia, United States, 30223
Overview
Senior Technical Customer Services Consultant - Large Electric Power at Caterpillar Inc. Position sits in Griffin, GA. What You Will Do
Provide leadership and technical direction to resolve complex technical issues impacting the product and its integration to the customer system. Lead Continuous Product Improvement (CPI) projects to investigate and resolve product and process issues affecting Caterpillar Electric Power product. Complete root cause analyses and develop interim and permanent corrective actions to resolve complex product health issues. Develop appropriate procedures and plans to ensure product quality and evaluate results to identify functional deficiencies. Correct design flaws as needed. Evaluate production processes to identify defects in manufacturing and design. Modify designs to maximize production efficiency and product quality. Sponsor internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability. Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release. What You Will Have
Degree in an accredited Engineering or Technical degree preferred; may have strong applicable technical experience in lieu of degree. Problem Solving:
Demonstrated experience resolving engineering/technical challenges, preferably with industrial equipment. Customer Focus:
Knowledge of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. Data Gathering & Analysis:
Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources to reach a conclusion. Service Excellence:
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations. Decision Making and Critical Thinking:
Knowledge of the decision-making process and tools; ability to analyze situations and reach productive decisions. Relationship Management:
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Other
Position sits in Griffin, GA Relocation is available Sponsorship is available Position requires a 5 day in-office work schedule Summary Pay Range
$126,000.00 - $189,000.00 Compensation and benefits offered may vary depending on multiple factors, including job level, location, knowledge, skills, performance and experience. Salary is one component of total compensation at Caterpillar. Benefits
Medical, dental, and vision benefits Paid time off plan (vacation, holidays, volunteer, etc.) 401(k) savings plans Health Savings Account (HSA) Flexible Spending Accounts (FSAs) Health Lifestyle Programs Employee Assistance Program Voluntary Benefits and Employee Discounts Career Development Incentive bonus Disability benefits Life Insurance Parental leave Adoption benefits Tution reimbursement Benefits also apply to part-time employees This position requires working onsite five days a week. Relocation is available. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require sponsorship tied to a specific employer. As a global company, Caterpillar offers many job opportunities outside of the U.S., which can be found at caterpillar.com/careers. Posting Dates:
September 3, 2025 - September 17, 2025 Not ready to apply? Join our Talent Community. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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Senior Technical Customer Services Consultant - Large Electric Power at Caterpillar Inc. Position sits in Griffin, GA. What You Will Do
Provide leadership and technical direction to resolve complex technical issues impacting the product and its integration to the customer system. Lead Continuous Product Improvement (CPI) projects to investigate and resolve product and process issues affecting Caterpillar Electric Power product. Complete root cause analyses and develop interim and permanent corrective actions to resolve complex product health issues. Develop appropriate procedures and plans to ensure product quality and evaluate results to identify functional deficiencies. Correct design flaws as needed. Evaluate production processes to identify defects in manufacturing and design. Modify designs to maximize production efficiency and product quality. Sponsor internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability. Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release. What You Will Have
Degree in an accredited Engineering or Technical degree preferred; may have strong applicable technical experience in lieu of degree. Problem Solving:
Demonstrated experience resolving engineering/technical challenges, preferably with industrial equipment. Customer Focus:
Knowledge of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. Data Gathering & Analysis:
Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources to reach a conclusion. Service Excellence:
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations. Decision Making and Critical Thinking:
Knowledge of the decision-making process and tools; ability to analyze situations and reach productive decisions. Relationship Management:
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Other
Position sits in Griffin, GA Relocation is available Sponsorship is available Position requires a 5 day in-office work schedule Summary Pay Range
$126,000.00 - $189,000.00 Compensation and benefits offered may vary depending on multiple factors, including job level, location, knowledge, skills, performance and experience. Salary is one component of total compensation at Caterpillar. Benefits
Medical, dental, and vision benefits Paid time off plan (vacation, holidays, volunteer, etc.) 401(k) savings plans Health Savings Account (HSA) Flexible Spending Accounts (FSAs) Health Lifestyle Programs Employee Assistance Program Voluntary Benefits and Employee Discounts Career Development Incentive bonus Disability benefits Life Insurance Parental leave Adoption benefits Tution reimbursement Benefits also apply to part-time employees This position requires working onsite five days a week. Relocation is available. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require sponsorship tied to a specific employer. As a global company, Caterpillar offers many job opportunities outside of the U.S., which can be found at caterpillar.com/careers. Posting Dates:
September 3, 2025 - September 17, 2025 Not ready to apply? Join our Talent Community. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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