BNY
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Job Description
We’re seeking a future team member for the role of User Experience Research Lead, to join our Treasury Services team. This role is located in New York, NY.
The
User Experience Research Lead
will help to inform and refine the complex digital financial systems that underpin our products through deep knowledge and application of qualitative and quantitative research methods. As a User Experience Research Lead, you will be instrumental in setting up a research practice that informs the transformation and evolution of the products and services we offer today into simple, intuitive and powerful experiences trusted by our clients and teams across the world. The ideal candidate will be able to demonstrate the following expertise: Leadership & Independence - Ability to leverage years of individual contribution and leadership experience to drive user experience research practices across multiple product and platform experiences. Methodical Approach - Lead collection, analysis, and documentation of user behaviour through remote and lab studies, field visits, ethnography, surveys, benchmark studies, and in-product experimentation. Cross-Functional Collaboration - Work closely with product designers, cross-functional partners, subject matter experts and leadership to understand and prioritise research opportunities in a fast-paced, rapidly changing environment. Advocating Opportunities - Communicate and advocate research findings to diverse audiences through written reports and in-person presentation, exposing opportunity and potential for impact. Prototyping & Testing - Proven experience in collaborating on prototypes designed and built to validate ideas, gather insights, and refine solutions. Mentorship & Leadership - Provides guidance and support to junior team members, fostering growth in our user experience research capability. Continuous Learning - A passion for expanding both knowledge of emerging technologies, industry trends and research best practices; and how they might benefit our clients, users, and internal teams. An Ideal Candidate Would Likely Have 8-10 years of experience conducting UX research on products, managing UX research projects in Finance and/or Technology businesses. 3+ years of experience working with senior leadership (e.g. Director level and above). A robust and demonstrable understanding and application of appropriate and differentiated research methods; including when and how to apply them during the product development process. A portfolio is required to be considered for this position. This portfolio should demonstrate some or most of the expertise described above and should be enough of a contextual indicator that you’re qualified for the role. BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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User Experience Research Lead
will help to inform and refine the complex digital financial systems that underpin our products through deep knowledge and application of qualitative and quantitative research methods. As a User Experience Research Lead, you will be instrumental in setting up a research practice that informs the transformation and evolution of the products and services we offer today into simple, intuitive and powerful experiences trusted by our clients and teams across the world. The ideal candidate will be able to demonstrate the following expertise: Leadership & Independence - Ability to leverage years of individual contribution and leadership experience to drive user experience research practices across multiple product and platform experiences. Methodical Approach - Lead collection, analysis, and documentation of user behaviour through remote and lab studies, field visits, ethnography, surveys, benchmark studies, and in-product experimentation. Cross-Functional Collaboration - Work closely with product designers, cross-functional partners, subject matter experts and leadership to understand and prioritise research opportunities in a fast-paced, rapidly changing environment. Advocating Opportunities - Communicate and advocate research findings to diverse audiences through written reports and in-person presentation, exposing opportunity and potential for impact. Prototyping & Testing - Proven experience in collaborating on prototypes designed and built to validate ideas, gather insights, and refine solutions. Mentorship & Leadership - Provides guidance and support to junior team members, fostering growth in our user experience research capability. Continuous Learning - A passion for expanding both knowledge of emerging technologies, industry trends and research best practices; and how they might benefit our clients, users, and internal teams. An Ideal Candidate Would Likely Have 8-10 years of experience conducting UX research on products, managing UX research projects in Finance and/or Technology businesses. 3+ years of experience working with senior leadership (e.g. Director level and above). A robust and demonstrable understanding and application of appropriate and differentiated research methods; including when and how to apply them during the product development process. A portfolio is required to be considered for this position. This portfolio should demonstrate some or most of the expertise described above and should be enough of a contextual indicator that you’re qualified for the role. BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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