Boston Medical Center (BMC)
Housing and Community Support Specialist
Boston Medical Center (BMC), Boston, Massachusetts, us, 02298
Housing and Community Support Specialist
Boston Medical Center’s Living Well at Home Program (LWAH) provides high-quality housing case management services to support clients in obtaining and maintaining tenancy and living healthy lives in independent housing. New initiatives across the health system have led to the expansion of LWAH services, including the formation of a new Community Support Program for Homeless Individuals.
Position details
Department: Living Well at Home Schedule: Full Time
Overview The Housing and Community Support (HCS) Specialist works as part of the LWAH team to provide case management services to high-risk patients with behavioral health diagnoses who are experiencing long-term homelessness. The HCS Specialist helps patients access and obtain stable, independent housing and coordinates interdisciplinary care to support housing readiness and ongoing housing stability.
Responsibilities
Visits and supports patients across Greater Boston through intensive in-home and community-based outreach.
Builds rapport and trust with patients using collaborative, culturally responsive, patient-centered approaches.
Initiates face-to-face contact with eligible patients to describe role, explain participation benefits, and begin screening.
Partners with patients and providers to set housing and care goals and guides patients to achieve them using motivational interviewing and related skills.
Educates patients and support networks about behavioral health and substance use disorders with support from clinical care teams.
Service and Care Coordination
Establishes strong professional rapport with housing providers, property managers, care teams, and other service providers.
Regularly consults with the full care team to develop and refine individualized service plans based on patient needs.
Mitigates tenancy issues by collaborating with patients, landlords, and care teams.
Assists patients with addressing barriers across health, financial, housing, and social needs, including transportation, utilities, food, and entitlements.
Collaborates with crisis intervention providers and state/outpatient services to develop safety/crisis plans.
Assists patients in acquiring, storing, and organizing housing-ready documentation.
Supports housing searches, application submissions, barrier mitigation, and housing interviews.
Serves as the primary connection for landlords and property management throughout pre-tenancy to post-tenancy stabilization.
Performance and Team Expectations
Conducts needs assessments compliant with regulations and develops individualized service plans with measurable housing, clinical, and community-based interventions.
Records and monitors progress toward goals within defined time frames; presents cases at review meetings.
Communicates professionally within an inter-disciplinary team and maintains up-to-date documentation in all platforms, including the EMR, per data requirements.
Develops discharge plans and participates in community outreach, staff meetings, and trainings.
Attends supervision and program meetings as designated.
(The above statements describe the general nature and level of work and are not an exhaustive list of duties.)
Qualifications Education Bachelor’s degree in a behavioral health or related field OR two years of relevant work experience OR lived experience of homelessness or behavioral health conditions.
Certificates, Licenses, Registrations Driver’s license and access to a car preferred. Will be required to complete community visits across Greater Boston.
Experience Minimum of 2 years in healthcare, public health, or social services in a community-based setting. Prior experience with homelessness and with individuals affected by mental illness, substance use disorders, or chronic health conditions is preferred.
Knowledge and Skills Knowledge of housing systems and community resources; ability to work with diverse populations; strong interpersonal, organizational, and communication skills; proficiency with Microsoft Office and data tracking; ability to work independently and in a team; bilingual abilities (e.g., Haitian Creole or Spanish) preferred.
Special Working Conditions This role requires hybrid working conditions including community-based outreach and home visits, as well as office-based work and some ability to work remotely.
Equal Opportunity Employer Equal Opportunity Employer/Disabled/Veterans. Our job openings are listed on our website; applications are received only through our website. We do not require downloads of any applications, or “apps.” Job offers are not extended via text messages or social media. We do not ask individuals to purchase equipment for employment.
Referrals increase your chances of interviewing at Boston Medical Center (BMC) by 2x.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Boston Medical Center’s Living Well at Home Program (LWAH) provides high-quality housing case management services to support clients in obtaining and maintaining tenancy and living healthy lives in independent housing. New initiatives across the health system have led to the expansion of LWAH services, including the formation of a new Community Support Program for Homeless Individuals.
Position details
Department: Living Well at Home Schedule: Full Time
Overview The Housing and Community Support (HCS) Specialist works as part of the LWAH team to provide case management services to high-risk patients with behavioral health diagnoses who are experiencing long-term homelessness. The HCS Specialist helps patients access and obtain stable, independent housing and coordinates interdisciplinary care to support housing readiness and ongoing housing stability.
Responsibilities
Visits and supports patients across Greater Boston through intensive in-home and community-based outreach.
Builds rapport and trust with patients using collaborative, culturally responsive, patient-centered approaches.
Initiates face-to-face contact with eligible patients to describe role, explain participation benefits, and begin screening.
Partners with patients and providers to set housing and care goals and guides patients to achieve them using motivational interviewing and related skills.
Educates patients and support networks about behavioral health and substance use disorders with support from clinical care teams.
Service and Care Coordination
Establishes strong professional rapport with housing providers, property managers, care teams, and other service providers.
Regularly consults with the full care team to develop and refine individualized service plans based on patient needs.
Mitigates tenancy issues by collaborating with patients, landlords, and care teams.
Assists patients with addressing barriers across health, financial, housing, and social needs, including transportation, utilities, food, and entitlements.
Collaborates with crisis intervention providers and state/outpatient services to develop safety/crisis plans.
Assists patients in acquiring, storing, and organizing housing-ready documentation.
Supports housing searches, application submissions, barrier mitigation, and housing interviews.
Serves as the primary connection for landlords and property management throughout pre-tenancy to post-tenancy stabilization.
Performance and Team Expectations
Conducts needs assessments compliant with regulations and develops individualized service plans with measurable housing, clinical, and community-based interventions.
Records and monitors progress toward goals within defined time frames; presents cases at review meetings.
Communicates professionally within an inter-disciplinary team and maintains up-to-date documentation in all platforms, including the EMR, per data requirements.
Develops discharge plans and participates in community outreach, staff meetings, and trainings.
Attends supervision and program meetings as designated.
(The above statements describe the general nature and level of work and are not an exhaustive list of duties.)
Qualifications Education Bachelor’s degree in a behavioral health or related field OR two years of relevant work experience OR lived experience of homelessness or behavioral health conditions.
Certificates, Licenses, Registrations Driver’s license and access to a car preferred. Will be required to complete community visits across Greater Boston.
Experience Minimum of 2 years in healthcare, public health, or social services in a community-based setting. Prior experience with homelessness and with individuals affected by mental illness, substance use disorders, or chronic health conditions is preferred.
Knowledge and Skills Knowledge of housing systems and community resources; ability to work with diverse populations; strong interpersonal, organizational, and communication skills; proficiency with Microsoft Office and data tracking; ability to work independently and in a team; bilingual abilities (e.g., Haitian Creole or Spanish) preferred.
Special Working Conditions This role requires hybrid working conditions including community-based outreach and home visits, as well as office-based work and some ability to work remotely.
Equal Opportunity Employer Equal Opportunity Employer/Disabled/Veterans. Our job openings are listed on our website; applications are received only through our website. We do not require downloads of any applications, or “apps.” Job offers are not extended via text messages or social media. We do not ask individuals to purchase equipment for employment.
Referrals increase your chances of interviewing at Boston Medical Center (BMC) by 2x.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
#J-18808-Ljbffr