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The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell. Job Title:
Infrastructure Engineer Location:
USO-Information Technology Services Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
282476 Job Summary
This is a professional (working) level position responsible for maintaining the operation of select WAN related network services according to higher education system policies and procedures. The position coordinates and implements network software and hardware upgrades of varying complexity. The position troubleshoots and resolves WAN/Optical performance, connectivity, and related network problems of varying complexity. Responsibilities
Responds to network service interruptions. Installs new network devices. Configures routers and switches. Manages optical networking equipment. Works with vendors to obtain quotes and procure parts, supplies and equipment. Schedules network maintenance. Troubleshoots the configuration, reconfiguration, and installation of networking equipment. Monitors network utilization trends, gathers statistics, and analyzes data for proactive network capacity planning. Provides consultation, technical expertise, information and support to central office staff, USG institutions and other customers. Designs, implements, and monitors enterprise data, voice, optical, and wireless networks. Works as a member of a 24 hour on-call rotation for network emergencies and outages. Performs related duties as assigned. Preferred Qualifications
Baccalaureate degree preferred, or equivalent combination of education, training, and experience. Over three years of related experience required. Knowledge, Skills, & Abilities
Knowledge of networking concepts. Knowledge of project management principles. Knowledge of optical networking technologies. Knowledge of routing protocols and network media. Knowledge of Board of Regents policies and procedures. Skill in directing projects and delegating responsibilities. Skill in collaborating with multiple constituents. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication. Ability to respond diplomatically to sensitive and critical issues. Ability to effectively multi-task. Core Values & Equal Opportunity
The University System of Georgia is comprised of 26 institutions and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. More details on the USG Core Values and Code of Conduct are available online at the USG Policy Manual. USG supports Freedom of Expression as stated in policy. See policy online for details. Conditions of Employment
Offers of employment are subject to federal and state laws, as well as the BOR policies. These policies are available for inspection upon request. Equal Employment Opportunity
The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of USG to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable laws. For questions or more detailed information regarding this policy please contact the University System Office Human Resources. Individuals requiring disability-related accommodations should contact Human Resources. Other Information
This position has no supervisory responsibilities. The work involves developing, maintaining and supporting network infrastructure across campuses with diverse needs and resources. The purpose of this position is to support network infrastructure and contribute to the efficiency of USG operations.
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The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell. Job Title:
Infrastructure Engineer Location:
USO-Information Technology Services Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
282476 Job Summary
This is a professional (working) level position responsible for maintaining the operation of select WAN related network services according to higher education system policies and procedures. The position coordinates and implements network software and hardware upgrades of varying complexity. The position troubleshoots and resolves WAN/Optical performance, connectivity, and related network problems of varying complexity. Responsibilities
Responds to network service interruptions. Installs new network devices. Configures routers and switches. Manages optical networking equipment. Works with vendors to obtain quotes and procure parts, supplies and equipment. Schedules network maintenance. Troubleshoots the configuration, reconfiguration, and installation of networking equipment. Monitors network utilization trends, gathers statistics, and analyzes data for proactive network capacity planning. Provides consultation, technical expertise, information and support to central office staff, USG institutions and other customers. Designs, implements, and monitors enterprise data, voice, optical, and wireless networks. Works as a member of a 24 hour on-call rotation for network emergencies and outages. Performs related duties as assigned. Preferred Qualifications
Baccalaureate degree preferred, or equivalent combination of education, training, and experience. Over three years of related experience required. Knowledge, Skills, & Abilities
Knowledge of networking concepts. Knowledge of project management principles. Knowledge of optical networking technologies. Knowledge of routing protocols and network media. Knowledge of Board of Regents policies and procedures. Skill in directing projects and delegating responsibilities. Skill in collaborating with multiple constituents. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication. Ability to respond diplomatically to sensitive and critical issues. Ability to effectively multi-task. Core Values & Equal Opportunity
The University System of Georgia is comprised of 26 institutions and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. More details on the USG Core Values and Code of Conduct are available online at the USG Policy Manual. USG supports Freedom of Expression as stated in policy. See policy online for details. Conditions of Employment
Offers of employment are subject to federal and state laws, as well as the BOR policies. These policies are available for inspection upon request. Equal Employment Opportunity
The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of USG to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable laws. For questions or more detailed information regarding this policy please contact the University System Office Human Resources. Individuals requiring disability-related accommodations should contact Human Resources. Other Information
This position has no supervisory responsibilities. The work involves developing, maintaining and supporting network infrastructure across campuses with diverse needs and resources. The purpose of this position is to support network infrastructure and contribute to the efficiency of USG operations.
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