Supermicro
Overview
Sr. Field Applications Engineer role at
Supermicro . Job Req ID: 27356 Job Summary
The Sr. Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will work with customers from ground to executive level, manage projects with internal and external teams, and help grow the business. Customer and solution focus, and business continuity and support, are key factors for this position. The FAE must collaborate with multiple departments to ensure new projects and existing projects are initiated or maintained toward customer requirements. Essential Duties and Responsibilities
Recruit, lead and mentor a team of FAEs in support of revenue growth at assigned accounts Provide solution architecture and presentations to help expand Fortune 1000 account penetration and loyalty Work closely with sales and extended teams to map end-user customer business and partner requirements and provide optimized technical solutions Provide technical leadership in Pre-Sales and oversee implementation of solutions Engage with C-level technical customers, gain and maintain trust Act as a highly technical problem solver with understanding of system architecture, hardware and software interaction Possess basic hardware debugging skills Manage and lead product hardware and software engineers during product development Manage and lead teams during investigation and resolution of field issues Understand firmware, drivers, OS, applications and their interactions that can cause system issues Develop and review systems solutions, technical bid responses and presentations Collaborate cross-department to ensure customer satisfaction and timely resolution of issues Build and demonstrate proof-of-concept solutions that meet or exceed customer needs Present corporate brand, product messaging and solutions to customers Visit on-site facilities and operations to enable solution integration and issue resolution Some travel required (up to 25%) Qualifications
Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred Excellent communication skills and business sense Minimum 8 years related experience with Compute/Storage Server or Data Center or IT Infrastructure Strong background and experience with x86-based server architecture Solid hardware system expertise and diagnostics skills Familiarity with firmware, Linux, Windows and virtualization platforms is a plus Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines Ability to work effectively in a high-pressure environment Salary
$142,000 - $174,000. Salary offered depends on location, level, education, training, skills, and experience, and may be eligible for bonus and equity programs as part of the compensation package. EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in its employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or other legally protected status.
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Sr. Field Applications Engineer role at
Supermicro . Job Req ID: 27356 Job Summary
The Sr. Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will work with customers from ground to executive level, manage projects with internal and external teams, and help grow the business. Customer and solution focus, and business continuity and support, are key factors for this position. The FAE must collaborate with multiple departments to ensure new projects and existing projects are initiated or maintained toward customer requirements. Essential Duties and Responsibilities
Recruit, lead and mentor a team of FAEs in support of revenue growth at assigned accounts Provide solution architecture and presentations to help expand Fortune 1000 account penetration and loyalty Work closely with sales and extended teams to map end-user customer business and partner requirements and provide optimized technical solutions Provide technical leadership in Pre-Sales and oversee implementation of solutions Engage with C-level technical customers, gain and maintain trust Act as a highly technical problem solver with understanding of system architecture, hardware and software interaction Possess basic hardware debugging skills Manage and lead product hardware and software engineers during product development Manage and lead teams during investigation and resolution of field issues Understand firmware, drivers, OS, applications and their interactions that can cause system issues Develop and review systems solutions, technical bid responses and presentations Collaborate cross-department to ensure customer satisfaction and timely resolution of issues Build and demonstrate proof-of-concept solutions that meet or exceed customer needs Present corporate brand, product messaging and solutions to customers Visit on-site facilities and operations to enable solution integration and issue resolution Some travel required (up to 25%) Qualifications
Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred Excellent communication skills and business sense Minimum 8 years related experience with Compute/Storage Server or Data Center or IT Infrastructure Strong background and experience with x86-based server architecture Solid hardware system expertise and diagnostics skills Familiarity with firmware, Linux, Windows and virtualization platforms is a plus Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines Ability to work effectively in a high-pressure environment Salary
$142,000 - $174,000. Salary offered depends on location, level, education, training, skills, and experience, and may be eligible for bonus and equity programs as part of the compensation package. EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in its employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or other legally protected status.
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