Tyler Technologies
Overview
Product Analyst, Telematics role at Tyler Technologies. Telemetics product team focuses on hardware and software solutions for school transportation management. Location: Latham, NY. Responsibilities
Research, identify, test, and procure innovative hardware and telematics solutions (e.g., mounting solutions, cradles, tablets, GPS tracking devices, sensors) for installation in school buses and other vehicles to ensure operational efficiency and maintain market relevance and leadership. Conduct testing and validation of hardware and telematics components to ensure reliable and seamless operation. Negotiate with manufacturers, fulfillment partners, and telematics providers to secure optimal pricing and terms for hardware and telematics solutions. Serve as the primary point of contact for sales, operations, and internal teams, providing guidance and support to resolve hardware and telematics-related issues. Troubleshoot and resolve hardware and telematics issues efficiently to minimize downtime and ensure operational continuity. Develop and maintain comprehensive documentation on installation procedures, troubleshooting techniques, and maintenance processes for both hardware and telematics systems. Collaborate with cross-functional teams, including project managers, operations, engineering, sales, and product development, to ensure successful implementation and integration of hardware and telematics solutions. Ensure compliance with industry standards and regulations for both hardware components and telematics systems. Foster a culture of innovation and continuous improvement in hardware and telematics initiatives. Occasional travel to client sites and trade shows as required. Perform other duties as assigned. Qualifications
3+ years of experience in hardware engineering, telematics hardware management, or related fields, with a focus on support, maintenance, or fleet management. Strong technical expertise in hardware components and telematics solutions, including ability to research, test, and validate innovative solutions for vehicle installations and negotiate with vendors to secure optimal solutions. Proven experience working with telematics providers such as Geotab or similar platforms is a plus. Excellent problem-solving and analytical skills, with the ability to troubleshoot complex hardware and telematics issues. Demonstrated ability to manage hardware and telematics projects from conception to completion. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders. Ability to work under pressure in a fast-paced, dynamic environment and adapt to changing business needs. Knowledge of vehicle and transportation industry standards and regulations is a plus. Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Research, Analyst, and Information Technology Industries: Software Development
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Product Analyst, Telematics role at Tyler Technologies. Telemetics product team focuses on hardware and software solutions for school transportation management. Location: Latham, NY. Responsibilities
Research, identify, test, and procure innovative hardware and telematics solutions (e.g., mounting solutions, cradles, tablets, GPS tracking devices, sensors) for installation in school buses and other vehicles to ensure operational efficiency and maintain market relevance and leadership. Conduct testing and validation of hardware and telematics components to ensure reliable and seamless operation. Negotiate with manufacturers, fulfillment partners, and telematics providers to secure optimal pricing and terms for hardware and telematics solutions. Serve as the primary point of contact for sales, operations, and internal teams, providing guidance and support to resolve hardware and telematics-related issues. Troubleshoot and resolve hardware and telematics issues efficiently to minimize downtime and ensure operational continuity. Develop and maintain comprehensive documentation on installation procedures, troubleshooting techniques, and maintenance processes for both hardware and telematics systems. Collaborate with cross-functional teams, including project managers, operations, engineering, sales, and product development, to ensure successful implementation and integration of hardware and telematics solutions. Ensure compliance with industry standards and regulations for both hardware components and telematics systems. Foster a culture of innovation and continuous improvement in hardware and telematics initiatives. Occasional travel to client sites and trade shows as required. Perform other duties as assigned. Qualifications
3+ years of experience in hardware engineering, telematics hardware management, or related fields, with a focus on support, maintenance, or fleet management. Strong technical expertise in hardware components and telematics solutions, including ability to research, test, and validate innovative solutions for vehicle installations and negotiate with vendors to secure optimal solutions. Proven experience working with telematics providers such as Geotab or similar platforms is a plus. Excellent problem-solving and analytical skills, with the ability to troubleshoot complex hardware and telematics issues. Demonstrated ability to manage hardware and telematics projects from conception to completion. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders. Ability to work under pressure in a fast-paced, dynamic environment and adapt to changing business needs. Knowledge of vehicle and transportation industry standards and regulations is a plus. Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Research, Analyst, and Information Technology Industries: Software Development
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