St. Francis House
Program Assistant, Housing & Behavioral Health
St. Francis House, Boston, Massachusetts, us, 02298
Program Assistant, Housing & Behavioral Health
Join to apply for the
Program Assistant, Housing & Behavioral Health
role at
St. Francis House .
Description FLSA Status:
Non Exempt
Pay range:
Low $21.31 per hour, High $23.44 per hour
Schedule:
Full time, Monday – Friday, 8-hour shift between 7:30 am – 3:30 pm
Job Summary:
The Program Assistant position is a dynamic role that supports all guest-facing work at St. Francis House. The Program Assistant provides administrative, operational, and client support to the Housing and Behavioral Health programs. This role ensures smooth day-to-day operations, supports program staff, and assists in delivering high-quality services to individuals experiencing homelessness. The Program Assistant coordinates resources and fosters a welcoming, respectful environment for all guests.
Essential Duties / Responsibilities
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
Retrieves messages from voicemail and forwards them to appropriate personnel.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Provides a calm, supportive, and compassionate presence in the waiting area, welcoming guests and managing guest traffic as they navigate services; monitors waiting and communal areas for guest needs.
Triages guests with high-acuity behavioral health concerns quickly, discretely, and compassionately to the appropriate clinical team member.
Keeps track of daily staff schedules, acting as a liaison for meetings with guests.
Maintains up-to-date knowledge of St. Francis House programs and services to provide guests with appropriate information and guidance.
Coordinates and hosts collateral services on site on behalf of Programs.
Ensures materials are available to guests in English and Spanish.
Ensures posted items on bulletin boards for programs are appropriate and up to date.
Uses client database to coordinate care and alerts.
Maintains guest confidentiality to the highest standard, abiding by HIPAA and 42 CFR Part II.
Attends and annotates Department Meetings as needed.
Researches resources and public health information to distribute to guests and staff.
Assists with planning and coordinating Housing and Behavioral Health events.
Manages and distributes supply orders, ensures department budgets are adhered to; receives and maintains office supplies.
Maintains expense reports for each department and submits receipts and invoices to Finance.
Monitors communal spaces for cleaning or repair needs; completes light housekeeping as needed and submits work orders to Facilities when appropriate.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Collaborates proactively with colleagues within the department and across St. Francis House.
Adheres to agency code of conduct.
Performs other duties as assigned.
Requirements Required Skills & Abilities
Self-directed with ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Reliable, dependable, flexible and willing to assist.
Experience working with individuals experiencing homelessness in a busy homeless services environment.
Warm, welcoming, positive, enthusiastic demeanor.
Proficiency in English; excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills with attention to detail.
Ability to function well in a fast-paced and stressful environment.
Basic understanding of, and commitment to, a person-centered, recovery-oriented, and trauma-informed approach.
Strong analytical and problem-solving skills.
Education & Experiences
High School diploma or equivalent.
Further education in human services is a plus.
Experience providing direct services to homeless individuals.
Experience providing office management/administrative support in a fast-paced setting.
Experience with multi-line phone systems.
Experience working at the front desk.
Experience in customer service.
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Lived experience of homelessness and/or recovery a plus.
Bilingual in Spanish preferred.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift 25 pounds as needed.
Occasionally standing and moving throughout a multi-level building.
Constantly operate computer and office equipment including a calculator, copier, printer, and two-way radio.
SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, including those who have faced historic barriers to competitive employment, particularly Black, Indigenous, and People of Color (BIPOC), and those who are multilingual or multicultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.
#J-18808-Ljbffr
Program Assistant, Housing & Behavioral Health
role at
St. Francis House .
Description FLSA Status:
Non Exempt
Pay range:
Low $21.31 per hour, High $23.44 per hour
Schedule:
Full time, Monday – Friday, 8-hour shift between 7:30 am – 3:30 pm
Job Summary:
The Program Assistant position is a dynamic role that supports all guest-facing work at St. Francis House. The Program Assistant provides administrative, operational, and client support to the Housing and Behavioral Health programs. This role ensures smooth day-to-day operations, supports program staff, and assists in delivering high-quality services to individuals experiencing homelessness. The Program Assistant coordinates resources and fosters a welcoming, respectful environment for all guests.
Essential Duties / Responsibilities
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
Retrieves messages from voicemail and forwards them to appropriate personnel.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Provides a calm, supportive, and compassionate presence in the waiting area, welcoming guests and managing guest traffic as they navigate services; monitors waiting and communal areas for guest needs.
Triages guests with high-acuity behavioral health concerns quickly, discretely, and compassionately to the appropriate clinical team member.
Keeps track of daily staff schedules, acting as a liaison for meetings with guests.
Maintains up-to-date knowledge of St. Francis House programs and services to provide guests with appropriate information and guidance.
Coordinates and hosts collateral services on site on behalf of Programs.
Ensures materials are available to guests in English and Spanish.
Ensures posted items on bulletin boards for programs are appropriate and up to date.
Uses client database to coordinate care and alerts.
Maintains guest confidentiality to the highest standard, abiding by HIPAA and 42 CFR Part II.
Attends and annotates Department Meetings as needed.
Researches resources and public health information to distribute to guests and staff.
Assists with planning and coordinating Housing and Behavioral Health events.
Manages and distributes supply orders, ensures department budgets are adhered to; receives and maintains office supplies.
Maintains expense reports for each department and submits receipts and invoices to Finance.
Monitors communal spaces for cleaning or repair needs; completes light housekeeping as needed and submits work orders to Facilities when appropriate.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Collaborates proactively with colleagues within the department and across St. Francis House.
Adheres to agency code of conduct.
Performs other duties as assigned.
Requirements Required Skills & Abilities
Self-directed with ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Reliable, dependable, flexible and willing to assist.
Experience working with individuals experiencing homelessness in a busy homeless services environment.
Warm, welcoming, positive, enthusiastic demeanor.
Proficiency in English; excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills with attention to detail.
Ability to function well in a fast-paced and stressful environment.
Basic understanding of, and commitment to, a person-centered, recovery-oriented, and trauma-informed approach.
Strong analytical and problem-solving skills.
Education & Experiences
High School diploma or equivalent.
Further education in human services is a plus.
Experience providing direct services to homeless individuals.
Experience providing office management/administrative support in a fast-paced setting.
Experience with multi-line phone systems.
Experience working at the front desk.
Experience in customer service.
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Lived experience of homelessness and/or recovery a plus.
Bilingual in Spanish preferred.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift 25 pounds as needed.
Occasionally standing and moving throughout a multi-level building.
Constantly operate computer and office equipment including a calculator, copier, printer, and two-way radio.
SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, including those who have faced historic barriers to competitive employment, particularly Black, Indigenous, and People of Color (BIPOC), and those who are multilingual or multicultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.
#J-18808-Ljbffr