PayPal
Sr. Analyst, Global Compliance, Fair & Responsible Practices
PayPal, Chicago, Illinois, United States, 60290
Join to apply for the
Sr. Analyst, Global Compliance, Fair & Responsible Practices
role at
PayPal PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Job Description Summary: This role will serve as one of the Compliance points of contact for the Enterprise Compliant and Compliance Incident Management programs within the Fair and Responsible Practices team. This role assists in the management of complaints and incidents to ensure policy adherence and regulatory compliance. Your day to day: Review and assist in the triage of complaints for appropriate handling, tracking and escalation. Coordinate with Legal, Compliance, and business partners on complaint remediation efforts. Conduct monitoring and testing activities to ensure adherence to complaint policies and procedures. Develop and update analytical metrics using tools such as Power Bi to assist in complaint visualization of complaint trends and areas of focus. Analyze complaint and incident data to identify emerging risks, or areas of control and or process improvements. Support issue remediation by working with first line teams to track remediation process. Assist in preparing summaries, reports and presentations communicating complaint and incident management metrics. Foster close relationships across cross functional stakeholders and work collaboratively to enable compliant and customer centric solutions. Partner with the cross functional stakeholders to understand their needs and assist in identifying and developing process and control improvements. What you need to bring: Experience in complaint management, incident management, compliance, risk management or a related field. Proven experience in conducting monitoring, testing or quality assurance activities. Strong data analysis skills, with using tools such as Power Bi, Qualtrics, Excel, or other data visualization platforms. Strong understanding of enterprise complaint and incident management frameworks. Ability to interpret policy and regulatory requirements and apply them in practice. High energy and creativity, and the desire to work in a growing and changing environment. Essential Responsibilities:
Collaborate internally to influence the quality and effectiveness of risk management processes. Analyze and assess risks to provide informed recommendations for mitigation strategies. Work outside defined processes to determine appropriate actions in complex situations. Serve as a subject matter resource for entry-level and developing colleagues on risk management practices and strategies Engage with stakeholders to communicate risk assessments and proposed solutions. Minimum Qualifications:
Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. PayPal is committed to fair and equitable compensation practices. The U.S. national annual pay range for this role is $84,500 to $140,250 PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
#J-18808-Ljbffr
Sr. Analyst, Global Compliance, Fair & Responsible Practices
role at
PayPal PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Job Description Summary: This role will serve as one of the Compliance points of contact for the Enterprise Compliant and Compliance Incident Management programs within the Fair and Responsible Practices team. This role assists in the management of complaints and incidents to ensure policy adherence and regulatory compliance. Your day to day: Review and assist in the triage of complaints for appropriate handling, tracking and escalation. Coordinate with Legal, Compliance, and business partners on complaint remediation efforts. Conduct monitoring and testing activities to ensure adherence to complaint policies and procedures. Develop and update analytical metrics using tools such as Power Bi to assist in complaint visualization of complaint trends and areas of focus. Analyze complaint and incident data to identify emerging risks, or areas of control and or process improvements. Support issue remediation by working with first line teams to track remediation process. Assist in preparing summaries, reports and presentations communicating complaint and incident management metrics. Foster close relationships across cross functional stakeholders and work collaboratively to enable compliant and customer centric solutions. Partner with the cross functional stakeholders to understand their needs and assist in identifying and developing process and control improvements. What you need to bring: Experience in complaint management, incident management, compliance, risk management or a related field. Proven experience in conducting monitoring, testing or quality assurance activities. Strong data analysis skills, with using tools such as Power Bi, Qualtrics, Excel, or other data visualization platforms. Strong understanding of enterprise complaint and incident management frameworks. Ability to interpret policy and regulatory requirements and apply them in practice. High energy and creativity, and the desire to work in a growing and changing environment. Essential Responsibilities:
Collaborate internally to influence the quality and effectiveness of risk management processes. Analyze and assess risks to provide informed recommendations for mitigation strategies. Work outside defined processes to determine appropriate actions in complex situations. Serve as a subject matter resource for entry-level and developing colleagues on risk management practices and strategies Engage with stakeholders to communicate risk assessments and proposed solutions. Minimum Qualifications:
Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. PayPal is committed to fair and equitable compensation practices. The U.S. national annual pay range for this role is $84,500 to $140,250 PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
#J-18808-Ljbffr