Ross Stores, Inc.
Overview
Join to apply for the
Assistant Store Manager
role at
Ross Stores, Inc. Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We are a Fortune 500 company focused on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. General Purpose
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. In the absence of the Store Manager, the Assistant Manager leads the entire operation to ensure Company standards and best practices are consistently met. Essential Functions
General Operating Requirements
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. Communicates variances to Company standards to the Store Manager. Ensures proper scheduling of Associates to meet business objectives. Ensures compliance with all State, Local and Federal regulations. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development
Assists in recruiting, hiring, training and developing non-exempt Associates. Ensures compliance with Ross personnel policies and procedures. Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.
Expense Control
Assists in managing and continuously monitoring actual expenditures to stay within budget. Controls payroll hours to plan, as a primary controllable expense, and adjusts to current business trends.
Maintaining a Safe & Secure Environment
Maintains safety as the number one priority and practices safe behaviors. Ensures associates understand and can execute emergency operating procedures. Maintains adherence to Company safety policies and ensures safety of Associates and Customers. Assists in facilitating monthly safety meetings.
Customer Service
Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism; recognizes Associates using Company programs. Executes Customer service programs and Merchandise Presentation programs through Associate training and supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at registers, Customer Service desk, fitting rooms, and on the sales floor.
Personal and Store Brand
Represents and supports the Company brand at all times. Maintains a professional appearance per Company Dress Code and reinforces it. Manages Store to ensure a clean, neat, easy-to-shop environment and high housekeeping standards.
Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards; follows up per Best Practice. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention
Assists with training on Loss Prevention awareness and Store shortage goals. Demonstrates integrity and protects confidential information, cash, and merchandise. Understands and complies with Loss Prevention programs and leads inventory processes; monitors stock and systems.
Competencies
Customer Focus Motivating Others Drive for Results Conflict Management Managing and Measuring Work Communication Hiring and Staffing Organizing Qualifications And Special Skills Required
Two or more years of Store or Assistant Store Manager experience in a retail environment. Ability to supervise, motivate and communicate positively to Store Associates at all levels. Ability to handle multiple tasks, prioritize, give direction and follow through to completion. Ability to set priorities and exercise independent judgment. Maintain high quality of Customer service. Fluency in English. Ability to work evenings and weekends. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements/Ada
Ability to use all Store equipment, including PDTs, registers and PCs as required. Ability to stand, walk and move around the Store for up to 100% of working time. Ability to bend, squat, kneel, climb, carry, reach and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other supplies. Certain assignments may require other qualifications and skills. Supervisory Responsibilities
Direct supervision of all non-exempt Associates. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries Retail
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Join to apply for the
Assistant Store Manager
role at
Ross Stores, Inc. Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We are a Fortune 500 company focused on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. General Purpose
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. In the absence of the Store Manager, the Assistant Manager leads the entire operation to ensure Company standards and best practices are consistently met. Essential Functions
General Operating Requirements
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. Communicates variances to Company standards to the Store Manager. Ensures proper scheduling of Associates to meet business objectives. Ensures compliance with all State, Local and Federal regulations. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development
Assists in recruiting, hiring, training and developing non-exempt Associates. Ensures compliance with Ross personnel policies and procedures. Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.
Expense Control
Assists in managing and continuously monitoring actual expenditures to stay within budget. Controls payroll hours to plan, as a primary controllable expense, and adjusts to current business trends.
Maintaining a Safe & Secure Environment
Maintains safety as the number one priority and practices safe behaviors. Ensures associates understand and can execute emergency operating procedures. Maintains adherence to Company safety policies and ensures safety of Associates and Customers. Assists in facilitating monthly safety meetings.
Customer Service
Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism; recognizes Associates using Company programs. Executes Customer service programs and Merchandise Presentation programs through Associate training and supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at registers, Customer Service desk, fitting rooms, and on the sales floor.
Personal and Store Brand
Represents and supports the Company brand at all times. Maintains a professional appearance per Company Dress Code and reinforces it. Manages Store to ensure a clean, neat, easy-to-shop environment and high housekeeping standards.
Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards; follows up per Best Practice. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention
Assists with training on Loss Prevention awareness and Store shortage goals. Demonstrates integrity and protects confidential information, cash, and merchandise. Understands and complies with Loss Prevention programs and leads inventory processes; monitors stock and systems.
Competencies
Customer Focus Motivating Others Drive for Results Conflict Management Managing and Measuring Work Communication Hiring and Staffing Organizing Qualifications And Special Skills Required
Two or more years of Store or Assistant Store Manager experience in a retail environment. Ability to supervise, motivate and communicate positively to Store Associates at all levels. Ability to handle multiple tasks, prioritize, give direction and follow through to completion. Ability to set priorities and exercise independent judgment. Maintain high quality of Customer service. Fluency in English. Ability to work evenings and weekends. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements/Ada
Ability to use all Store equipment, including PDTs, registers and PCs as required. Ability to stand, walk and move around the Store for up to 100% of working time. Ability to bend, squat, kneel, climb, carry, reach and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other supplies. Certain assignments may require other qualifications and skills. Supervisory Responsibilities
Direct supervision of all non-exempt Associates. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries Retail
#J-18808-Ljbffr