Cartier
Seasonal Client Experience Coordinator - Ala Moana
Cartier, Honolulu, Hawaii, United States, 96814
Seasonal Client Experience Coordinator - Ala Moana
Cartier North America is seeking a Seasonal Client Experience Coordinator for the Ala Moana boutique. Our objective is to create the most exceptional client experience with a consistent, boutique-wide standard across North America, using an appointment-based model that provides personalized product curation, attention, and services for clients.
Job Mission Support the execution of the client experience strategy and identify opportunities for improvement in the boutique with a 360-degree view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.
Key Responsibilities
Create exceptional client experiences
Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of a hybrid environment
Support duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
Utilize Cartier storytelling and heritage to enhance the client experience
As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing
Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing
Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
Consistently reach and aim to exceed all KPIs
Optimize the boutique environment
Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness)
Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
Participate in daily set up and break down of boutique for opening/closing as needed
Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
Assist with special projects as needed
Maison / industry knowledge and compliance
Develop fundamental brand knowledge to convey Cartier heritage and values
Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.)
Remain current on industry news, local/global competition, and connection to community
Strive for operational excellence related to the boutique environment and upholding standards
Share and collaborate best practices with the boutique team
Teamwork
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
Qualifications
Education: Associate’s or Bachelor’s degree preferred
Industry Experience: Previous experience especially in luxury retail, service or hospitality industry is a plus
Technical Skills / Abilities: Excellent computer skills and use of technology; MS Office experience required; SAP knowledge preferred; additional language skills are a plus
Personal Skills: Must be available to work retail hours (including weekends) and travel for trainings as needed; ability to work in a fast-paced, evolving environment; excellent analytical, organizational, and interpersonal communication skills; strong understanding of client service needs and priorities; strong attention to detail; collaborative; intellectual curiosity and passion for learning
Note: This job description may not be inclusive of all assigned duties and responsibilities and is subject to amendment as needed by the employer
Expected Salary Range:
$24 to $26 per hour (Overtime eligible). Salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.
Seniority level
Entry level
Employment type
Temporary
Job function
Sales, Business Development, and Administrative
Industries: Retail Luxury Goods and Jewelry
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Job Mission Support the execution of the client experience strategy and identify opportunities for improvement in the boutique with a 360-degree view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.
Key Responsibilities
Create exceptional client experiences
Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of a hybrid environment
Support duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
Utilize Cartier storytelling and heritage to enhance the client experience
As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing
Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing
Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
Consistently reach and aim to exceed all KPIs
Optimize the boutique environment
Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness)
Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
Participate in daily set up and break down of boutique for opening/closing as needed
Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
Assist with special projects as needed
Maison / industry knowledge and compliance
Develop fundamental brand knowledge to convey Cartier heritage and values
Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.)
Remain current on industry news, local/global competition, and connection to community
Strive for operational excellence related to the boutique environment and upholding standards
Share and collaborate best practices with the boutique team
Teamwork
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
Qualifications
Education: Associate’s or Bachelor’s degree preferred
Industry Experience: Previous experience especially in luxury retail, service or hospitality industry is a plus
Technical Skills / Abilities: Excellent computer skills and use of technology; MS Office experience required; SAP knowledge preferred; additional language skills are a plus
Personal Skills: Must be available to work retail hours (including weekends) and travel for trainings as needed; ability to work in a fast-paced, evolving environment; excellent analytical, organizational, and interpersonal communication skills; strong understanding of client service needs and priorities; strong attention to detail; collaborative; intellectual curiosity and passion for learning
Note: This job description may not be inclusive of all assigned duties and responsibilities and is subject to amendment as needed by the employer
Expected Salary Range:
$24 to $26 per hour (Overtime eligible). Salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.
Seniority level
Entry level
Employment type
Temporary
Job function
Sales, Business Development, and Administrative
Industries: Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at Cartier by 2x
Get notified about new Client Coordinator jobs in Ala Moana, HI.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr