Infor
Overview
Join to apply for the
Digital Customer Lifecycle Manager
role at
Infor As a member of the CSX Transformation & Innovation team, reporting to the VP of Scale CX, you will lead the execution and optimization of scalable digital customer lifecycle programs focused on adoption and value realization. Leveraging strategic and design thinking, you’ll drive engagement through digital channels such as in-app guides, AI-powered email campaigns, webinars, community platforms, and other AI-driven solutions to help customers achieve key adoption milestones. Responsibilities
Executing contextual customer lifecycle programs tailored for adoption, retention, and value realization using scalable 1:M channels (in-app, email, webinars, community). This will include strategic thinking, micro journey design, identifying the right persona, contextual guidance, etc to deliver impactful programs. Owning the strategy, design, hands-on build, and management of in-app user engagement guides, ensuring alignment with adoption goals and business outcomes Collaborating cross-functionally with Product, Marketing, Customer Success, and IT teams to integrate AI and digital engagement solutions effectively within customer experiences Breaking down problems, solving them with the team to have a path forward (progress over perfection), and executing with agility and flexibility Measuring and analyzing campaign and program performance and customer engagement data, iteratively optimizing toward clearly defined adoption KPIs and measurable ROI in partnership with Data Analytics and Product Analytics teams Providing clear reporting, actionable insights, and executive updates on campaign performance and value realization metrics Establishing and continuously refining scalable processes and operational frameworks in partnership with Customer Success, Product Operations peers and others, as needed Required skills
Experience executing customer lifecycle management, adoption marketing, or digital engagement programs within SaaS or technology environments Experience designing and executing detailed customer journeys and 1:M digital campaigns Experience designing, tracking, optimizing campaigns, and driving measurable customer outcomes Experience with project management, cross-functional collaboration, and stakeholder management Experience with digital adoption & CRM platforms. In-App Tools: Whatfix, Pendo, Gainsight PX, WalkMe and Email Tools: Hubspot, Gainsight JO, Pardot, etc. Preferred skills
Experience with AI-powered tools is nice to have About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Values and Equal Opportunity
Infor is guided by Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Infor is committed to diversity and inclusion. Infor is an Equal Opportunity Employer. We do not discriminate because of sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status. If you require accommodation during the application process, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage. For privacy information, see our policy here.
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Join to apply for the
Digital Customer Lifecycle Manager
role at
Infor As a member of the CSX Transformation & Innovation team, reporting to the VP of Scale CX, you will lead the execution and optimization of scalable digital customer lifecycle programs focused on adoption and value realization. Leveraging strategic and design thinking, you’ll drive engagement through digital channels such as in-app guides, AI-powered email campaigns, webinars, community platforms, and other AI-driven solutions to help customers achieve key adoption milestones. Responsibilities
Executing contextual customer lifecycle programs tailored for adoption, retention, and value realization using scalable 1:M channels (in-app, email, webinars, community). This will include strategic thinking, micro journey design, identifying the right persona, contextual guidance, etc to deliver impactful programs. Owning the strategy, design, hands-on build, and management of in-app user engagement guides, ensuring alignment with adoption goals and business outcomes Collaborating cross-functionally with Product, Marketing, Customer Success, and IT teams to integrate AI and digital engagement solutions effectively within customer experiences Breaking down problems, solving them with the team to have a path forward (progress over perfection), and executing with agility and flexibility Measuring and analyzing campaign and program performance and customer engagement data, iteratively optimizing toward clearly defined adoption KPIs and measurable ROI in partnership with Data Analytics and Product Analytics teams Providing clear reporting, actionable insights, and executive updates on campaign performance and value realization metrics Establishing and continuously refining scalable processes and operational frameworks in partnership with Customer Success, Product Operations peers and others, as needed Required skills
Experience executing customer lifecycle management, adoption marketing, or digital engagement programs within SaaS or technology environments Experience designing and executing detailed customer journeys and 1:M digital campaigns Experience designing, tracking, optimizing campaigns, and driving measurable customer outcomes Experience with project management, cross-functional collaboration, and stakeholder management Experience with digital adoption & CRM platforms. In-App Tools: Whatfix, Pendo, Gainsight PX, WalkMe and Email Tools: Hubspot, Gainsight JO, Pardot, etc. Preferred skills
Experience with AI-powered tools is nice to have About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Values and Equal Opportunity
Infor is guided by Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Infor is committed to diversity and inclusion. Infor is an Equal Opportunity Employer. We do not discriminate because of sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status. If you require accommodation during the application process, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage. For privacy information, see our policy here.
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