T-Mobile
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Digital Product Manager - Commerce
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T-Mobile At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Are you excited by the opportunity to build the best digital experience as part of T-Mobile’s industry-leading transformation across apps and web? Come help us expand our impact in connecting people to their world—whether through T-Mobile postpaid, Metro by T-Mobile prepaid, or one of our other innovative brands. The Product Managers at T-Mobile are innovators, strategists, analysts, and customer evangelists who guide digital product development from conception to launch. Working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams, the Digital Product Manager aligns priorities and drives a software development roadmap that transforms how we do business across our brands. The Digital Product Manager Commerce, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact our customers lives across T-Mobile or Metro by T-Mobile. The Digital Product Manager Commerce is asked to lead the development and optimization of e-commerce experiences across our digital platforms - Web, T-Life, or Metro by T-Mobile prepaid. In this role, you will be responsible for defining product vision, roadmap, and feature requirements to drive online sales, enhance customer journeys, and support business growth. Job Responsibilities
Vision, Strategy, and Analysis Owns product end to end for products or features with moderate level of complexity and scope. Drives end user product research. Partners with business and internal/external stakeholders to understand current customer experience, identifies areas of opportunity. Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. Leverages rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment. Conducts cost-benefit / ROI / NPV analysis, to support decision making. Develops and maintains current understanding of tech trends. Communicates, influences, and sells ideas at Director level and below. Conducts specific ad hoc analysis and provides insights to management on request. Recommends product feature set or technical improvements to improve customer experience. Customer Evangelist Leverages customer insights for product vision, strategy, roadmap, priorities. Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. Evangelizes and advocates for the customer both internally and externally, perpetuating the customer-first mindset. Creates an environment and culture where the team is immersed in customer-first mindset. Product Execution & Technical Delivery Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams. Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc. Owns and manages product backlog and priorities with our business and technology partners. Scopes and prioritizes activities based on business and customer impact. Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority. Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule. Generates and maintains dashboards and reports that track product health and success metrics, technical KPI’s. Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges. Accountable for product quality and performance in production environment. Relationship & People, Professional Development Collaborates and develops positive working relationships with many technical and non-technical teams. Develops positive working relationships with Customer groups or Customer Representatives. Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies. Develops adoption tools and training material. Education and Work Experience
Bachelor's Degree Computer Science, Engineering, IT, Marketing or equivalent experience. 3+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application/product environment. 5+ years of relevant Product Management experience in an agile software product development environment. Knowledge, Skills and Abilities
Agile Methodologies Proven success in delivering software with Agile Scrum methodologies and other commonly used tools. Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. Agile Project Management Experience with Agile backlog/project management tools. Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. Licenses and Certifications
Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred) Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred) At least 18 years of age Legally authorized to work in the United States T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
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Digital Product Manager - Commerce
role at
T-Mobile At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Are you excited by the opportunity to build the best digital experience as part of T-Mobile’s industry-leading transformation across apps and web? Come help us expand our impact in connecting people to their world—whether through T-Mobile postpaid, Metro by T-Mobile prepaid, or one of our other innovative brands. The Product Managers at T-Mobile are innovators, strategists, analysts, and customer evangelists who guide digital product development from conception to launch. Working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams, the Digital Product Manager aligns priorities and drives a software development roadmap that transforms how we do business across our brands. The Digital Product Manager Commerce, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact our customers lives across T-Mobile or Metro by T-Mobile. The Digital Product Manager Commerce is asked to lead the development and optimization of e-commerce experiences across our digital platforms - Web, T-Life, or Metro by T-Mobile prepaid. In this role, you will be responsible for defining product vision, roadmap, and feature requirements to drive online sales, enhance customer journeys, and support business growth. Job Responsibilities
Vision, Strategy, and Analysis Owns product end to end for products or features with moderate level of complexity and scope. Drives end user product research. Partners with business and internal/external stakeholders to understand current customer experience, identifies areas of opportunity. Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. Leverages rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment. Conducts cost-benefit / ROI / NPV analysis, to support decision making. Develops and maintains current understanding of tech trends. Communicates, influences, and sells ideas at Director level and below. Conducts specific ad hoc analysis and provides insights to management on request. Recommends product feature set or technical improvements to improve customer experience. Customer Evangelist Leverages customer insights for product vision, strategy, roadmap, priorities. Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. Evangelizes and advocates for the customer both internally and externally, perpetuating the customer-first mindset. Creates an environment and culture where the team is immersed in customer-first mindset. Product Execution & Technical Delivery Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams. Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc. Owns and manages product backlog and priorities with our business and technology partners. Scopes and prioritizes activities based on business and customer impact. Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority. Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule. Generates and maintains dashboards and reports that track product health and success metrics, technical KPI’s. Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges. Accountable for product quality and performance in production environment. Relationship & People, Professional Development Collaborates and develops positive working relationships with many technical and non-technical teams. Develops positive working relationships with Customer groups or Customer Representatives. Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies. Develops adoption tools and training material. Education and Work Experience
Bachelor's Degree Computer Science, Engineering, IT, Marketing or equivalent experience. 3+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application/product environment. 5+ years of relevant Product Management experience in an agile software product development environment. Knowledge, Skills and Abilities
Agile Methodologies Proven success in delivering software with Agile Scrum methodologies and other commonly used tools. Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. Agile Project Management Experience with Agile backlog/project management tools. Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. Licenses and Certifications
Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred) Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred) At least 18 years of age Legally authorized to work in the United States T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
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