ICE
Join to apply for the
Analyst, EUC
role at
ICE 3 days ago Be among the first 25 applicants Join to apply for the
Analyst, EUC
role at
ICE Get AI-powered advice on this job and more exclusive features. Job Purpose
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. Overview
Job Purpose
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities
Onboard and train new internal and external users in ICE’s environment Support and advance the global corporate computing environment Support hardware, software, and network needs for Windows, Mac, and virtual environments Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management Deploy hardware and software including desktop and laptop imaging software and VoIP Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.) Support broker and trading floor technology (New York based EUC analysts only)
Knowledge And Experience
Bachelor’s degree in Computer Science, MIS, CIS, or related field preferred, but not required 1+ year of relevant work experience providing hardware/software and end-user deskside support highly preferred Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting Experience with networking technology such as Cisco and Juniper Experience with Windows OS, Mac OS, and Microsoft Office Suite Knowledge of scripting and PowerShell preferred
Desirable Skills
Experience in an exchange, trading facility, or financial services environment Strong multitasking, time prioritization, collaborative and communication skills
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Business Development and Sales Referrals increase your chances of interviewing at ICE by 2x Get notified about new Analyst jobs in
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Analyst, EUC
role at
ICE 3 days ago Be among the first 25 applicants Join to apply for the
Analyst, EUC
role at
ICE Get AI-powered advice on this job and more exclusive features. Job Purpose
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. Overview
Job Purpose
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities
Onboard and train new internal and external users in ICE’s environment Support and advance the global corporate computing environment Support hardware, software, and network needs for Windows, Mac, and virtual environments Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management Deploy hardware and software including desktop and laptop imaging software and VoIP Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.) Support broker and trading floor technology (New York based EUC analysts only)
Knowledge And Experience
Bachelor’s degree in Computer Science, MIS, CIS, or related field preferred, but not required 1+ year of relevant work experience providing hardware/software and end-user deskside support highly preferred Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting Experience with networking technology such as Cisco and Juniper Experience with Windows OS, Mac OS, and Microsoft Office Suite Knowledge of scripting and PowerShell preferred
Desirable Skills
Experience in an exchange, trading facility, or financial services environment Strong multitasking, time prioritization, collaborative and communication skills
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Business Development and Sales Referrals increase your chances of interviewing at ICE by 2x Get notified about new Analyst jobs in
Atlanta, GA . Sr Analyst, Forecasting - CNN Data Analytics, Science & Insights
Analyst - Emergency Management Consulting (Remote)
Atlanta, GA $70,000.00-$73,000.00 5 days ago Atlanta, GA $55,000.00-$65,000.00 2 weeks ago Atlanta, GA $60,000.00-$65,000.00 2 weeks ago Business Analyst/Product Analyst with Risk Management
Fraud Business Analyst(Financial Domain)
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Morrow, GA $75,000.00-$95,000.00 1 week ago Atlanta, GA $60,000.00-$80,000.00 5 days ago Atlanta Metropolitan Area $70,000.00-$85,000.00 5 days ago Sr. Financial Analyst ($115,000 - $125,000 salary + 15% bonus + equity)
Norcross, GA $115,000.00-$125,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr