Land of Lincoln Goodwill Industries, Inc.
Assistant Store Manager
Land of Lincoln Goodwill Industries, Inc., Savoy, Illinois, United States, 61874
Overview
Assistant Store Manager at Land of Lincoln Goodwill Industries. The role collaborates with the Store Manager to manage all aspects of store operations, including collecting donations, processing donations, sales, staff management, financial performance, and loss control. This position is developmental with the goal of advancing to a Manager position. Essential Job Duties
Oversee store operations in the Store Manager’s absence Direct activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accurately Communicate the organization’s mission, vision, and values and promote diversity Train, coach, and provide feedback to staff to strengthen and develop skills Ensure store staff follows policies and procedures Assist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues Demonstrate leadership and positive role modeling for retail staff Report loss control concerns to the Store Manager in a timely manner Effectively manage time and monitor retail staff time to ensure work is completed Assume responsibility and accountability for the completion of job duties Ensure proper maintenance and care of equipment, machinery, and facilities Follow general housekeeping standards and maintain a clean and organized sales floor Work with the Store Manager to develop and manage the store’s budget Assist the Store Manager to maximize the store’s financial performance and to achieve desired results Maintain quality control in retail operations Contribute to team success by involving others in work processes, decisions and actions Perform bank deposits and related cash-handling duties Fulfill safety captain duties in the absence of a designated safety captain Fill in for store staff as needed Travel to locations within the LLGI territory to support the organization’s needs Perform other tasks as assigned Competencies
Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency Coaching Delegating Building Trust Education, Experience, And Credentials
Requires high school diploma or equivalent Requires 2 years of retail experience with a minimum of 1 year supervising others Basic knowledge of Microsoft Office products (Word, PowerPoint, Outlook, Excel) and point-of-sale software Valid driver’s license, safe driving record, proof of insurance, and reliable transportation Requires CPR/First Aid certification or ability to obtain certification within six months of employment Requires DSP training or ability to complete training within one year of employment for locations with service participants Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters; basic knowledge of Microsoft Office products and related software, including payroll and point of sale Knowledge, Skills, And Abilities
Demonstrates sensitivity and the ability to communicate with a diverse population; promotes diversity and inclusion Interacts with people in a manner that enhances dignity, privacy, and confidentiality Maintains professionalism, integrity, business conduct, and ethical behavior; understands and follows LLGI policies and procedures Ability to be consistently at work and on time Embraces the mission, vision, and values of LLGI Conveys information clearly through verbal communication Works independently while fostering a strong team atmosphere Physical Requirements
Lift or move up to 50 pounds of clothing and housewares safely on and off retail shelving fixtures up to 10 feet high Push and pull racks holding up to 100 pieces of clothing weighing at least 150 pounds Bend and reach into storage to access items Manual dexterity to operate cash registers and tagging equipment Stand for long periods Perform a combination of tasks for extended periods including sorting and hanging clothing and stocking shelves Demonstrate visual acuity to evaluate donated items for quality Identify odors to evaluate donations for undesirable smells Environmental Conditions
Work in a light industrial/warehouse environment with exposure to heat and cold Exposure to allergens such as dirt, dust, mold, metals, rubber, plastics, latex, and pet hair Occasional travel to other stores and job sites Tools and Equipment
Cash register, credit/debit card machines, bar-code reader, shopping carts, shopping baskets, wheeled carts and racks, price tagging equipment, pallet jacks, basic retail equipment, personal protective equipment Regular Contacts
LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers General Public Donors/Customers Service Participants Apply and Benefits
At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information, please visit the careers page. Land of Lincoln Goodwill is a drug-free workplace and an equal opportunity employer. Safety-sensitive positions are subject to a pre-employment drug screen, and all positions require a criminal background check. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Non-profit Organizations
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Assistant Store Manager at Land of Lincoln Goodwill Industries. The role collaborates with the Store Manager to manage all aspects of store operations, including collecting donations, processing donations, sales, staff management, financial performance, and loss control. This position is developmental with the goal of advancing to a Manager position. Essential Job Duties
Oversee store operations in the Store Manager’s absence Direct activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accurately Communicate the organization’s mission, vision, and values and promote diversity Train, coach, and provide feedback to staff to strengthen and develop skills Ensure store staff follows policies and procedures Assist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues Demonstrate leadership and positive role modeling for retail staff Report loss control concerns to the Store Manager in a timely manner Effectively manage time and monitor retail staff time to ensure work is completed Assume responsibility and accountability for the completion of job duties Ensure proper maintenance and care of equipment, machinery, and facilities Follow general housekeeping standards and maintain a clean and organized sales floor Work with the Store Manager to develop and manage the store’s budget Assist the Store Manager to maximize the store’s financial performance and to achieve desired results Maintain quality control in retail operations Contribute to team success by involving others in work processes, decisions and actions Perform bank deposits and related cash-handling duties Fulfill safety captain duties in the absence of a designated safety captain Fill in for store staff as needed Travel to locations within the LLGI territory to support the organization’s needs Perform other tasks as assigned Competencies
Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency Coaching Delegating Building Trust Education, Experience, And Credentials
Requires high school diploma or equivalent Requires 2 years of retail experience with a minimum of 1 year supervising others Basic knowledge of Microsoft Office products (Word, PowerPoint, Outlook, Excel) and point-of-sale software Valid driver’s license, safe driving record, proof of insurance, and reliable transportation Requires CPR/First Aid certification or ability to obtain certification within six months of employment Requires DSP training or ability to complete training within one year of employment for locations with service participants Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters; basic knowledge of Microsoft Office products and related software, including payroll and point of sale Knowledge, Skills, And Abilities
Demonstrates sensitivity and the ability to communicate with a diverse population; promotes diversity and inclusion Interacts with people in a manner that enhances dignity, privacy, and confidentiality Maintains professionalism, integrity, business conduct, and ethical behavior; understands and follows LLGI policies and procedures Ability to be consistently at work and on time Embraces the mission, vision, and values of LLGI Conveys information clearly through verbal communication Works independently while fostering a strong team atmosphere Physical Requirements
Lift or move up to 50 pounds of clothing and housewares safely on and off retail shelving fixtures up to 10 feet high Push and pull racks holding up to 100 pieces of clothing weighing at least 150 pounds Bend and reach into storage to access items Manual dexterity to operate cash registers and tagging equipment Stand for long periods Perform a combination of tasks for extended periods including sorting and hanging clothing and stocking shelves Demonstrate visual acuity to evaluate donated items for quality Identify odors to evaluate donations for undesirable smells Environmental Conditions
Work in a light industrial/warehouse environment with exposure to heat and cold Exposure to allergens such as dirt, dust, mold, metals, rubber, plastics, latex, and pet hair Occasional travel to other stores and job sites Tools and Equipment
Cash register, credit/debit card machines, bar-code reader, shopping carts, shopping baskets, wheeled carts and racks, price tagging equipment, pallet jacks, basic retail equipment, personal protective equipment Regular Contacts
LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers General Public Donors/Customers Service Participants Apply and Benefits
At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information, please visit the careers page. Land of Lincoln Goodwill is a drug-free workplace and an equal opportunity employer. Safety-sensitive positions are subject to a pre-employment drug screen, and all positions require a criminal background check. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Non-profit Organizations
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