BDO USA
Overview
Senior Network Engineer
role at
BDO USA
— Location: Oak Brook, IL. The Senior Network Engineer will be responsible for the analysis, design, and resolution of complex Tier 2/3 technical escalations within customer environments. This role will design, develop, and execute project implementations within their areas of technical expertise. Typical responsibilities for this role may include the deployment of switches/routers/wireless (mostly HPE, Cisco, Arista) including dynamic routing protocols (BGP, OSPF), firewalls (FortiGate, Palo Alto and Cisco ASA/FTD) and cloud (Azure and AWS) networking.
Job Duties
Leads the remote administration and troubleshooting of switches, routers, and firewalls from multiple vendors
Routing protocols include Border Gateway Protocol (BGP), Open Shortest Path First (OSPF)
Configures, installs, and manages multiple network security systems including next-gen UTM firewalls
Performs cloud network engineering including VNet provisioning, gateway/NSG integration and WAN/VNet peering
Monitors, diagnoses, and analyzes TCP/IP and associated protocols
Deploys edge gateways, such as IDS/IPS, email filtering and web content filtering
Serves as the technical lead and subject matter expert on projects, overseeing the work of others and being accountable for the outcome of client projects
Triages and resolves escalations from within the Managed Services team within defined customer SLAs
Leverages remote support tools to resolve support requests
Communicates with clients in a highly professional and timely manner
Provides occasional on-call 24/7 support after business hours 1 week every other month
Performs on-site client support and project work occasionally
Other duties as required
Supervisory Responsibilities N/A
Education
High School diploma or equivalent GED, required
Bachelor’s degree in Information Technology, or Computer Science, preferred
Experience
Six (6) or more years of experience managing, troubleshooting, configuring networks, required
Four (4) or more years managing technical Tier 2 and 3 escalation issues and identifying solutions in a fast-paced environment, required
Experience working in a consulting or managed services environment, preferred
License/Certification
Certification in FortiNet technologies, preferred
Certifications in chosen technology area (AWS/Azure Associate or higher, CCNA/CCNP, CompTIA Network+), preferred
Software
Cisco iOS / NX-OS, required
Aruba OS, preferred
FortiOS, preferred
Azure/AWS portals, preferred
Complimentary experience with Microsoft Windows systems and other network adjacent systems (VoIP, SAN, Hypervisors, etc), preferred
Other Knowledge, Skills, & Abilities
Advanced knowledge of network protocols, configurations, and operations
Excellent communication skills, professionalism, positive attitude, and desire to learn
Prior experience with ticketing systems and service desk management tools (i.e. Remedy, ServiceNow, ConnectWise, Autotask, N-central, Kaseya, etc.)
Ability to travel locally to client sites, as needed
Problem solving skills, with the ability to identify solutions for hardware, software, and network issues
About Us Equal Opportunity Employer, including disability/vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
#J-18808-Ljbffr
role at
BDO USA
— Location: Oak Brook, IL. The Senior Network Engineer will be responsible for the analysis, design, and resolution of complex Tier 2/3 technical escalations within customer environments. This role will design, develop, and execute project implementations within their areas of technical expertise. Typical responsibilities for this role may include the deployment of switches/routers/wireless (mostly HPE, Cisco, Arista) including dynamic routing protocols (BGP, OSPF), firewalls (FortiGate, Palo Alto and Cisco ASA/FTD) and cloud (Azure and AWS) networking.
Job Duties
Leads the remote administration and troubleshooting of switches, routers, and firewalls from multiple vendors
Routing protocols include Border Gateway Protocol (BGP), Open Shortest Path First (OSPF)
Configures, installs, and manages multiple network security systems including next-gen UTM firewalls
Performs cloud network engineering including VNet provisioning, gateway/NSG integration and WAN/VNet peering
Monitors, diagnoses, and analyzes TCP/IP and associated protocols
Deploys edge gateways, such as IDS/IPS, email filtering and web content filtering
Serves as the technical lead and subject matter expert on projects, overseeing the work of others and being accountable for the outcome of client projects
Triages and resolves escalations from within the Managed Services team within defined customer SLAs
Leverages remote support tools to resolve support requests
Communicates with clients in a highly professional and timely manner
Provides occasional on-call 24/7 support after business hours 1 week every other month
Performs on-site client support and project work occasionally
Other duties as required
Supervisory Responsibilities N/A
Education
High School diploma or equivalent GED, required
Bachelor’s degree in Information Technology, or Computer Science, preferred
Experience
Six (6) or more years of experience managing, troubleshooting, configuring networks, required
Four (4) or more years managing technical Tier 2 and 3 escalation issues and identifying solutions in a fast-paced environment, required
Experience working in a consulting or managed services environment, preferred
License/Certification
Certification in FortiNet technologies, preferred
Certifications in chosen technology area (AWS/Azure Associate or higher, CCNA/CCNP, CompTIA Network+), preferred
Software
Cisco iOS / NX-OS, required
Aruba OS, preferred
FortiOS, preferred
Azure/AWS portals, preferred
Complimentary experience with Microsoft Windows systems and other network adjacent systems (VoIP, SAN, Hypervisors, etc), preferred
Other Knowledge, Skills, & Abilities
Advanced knowledge of network protocols, configurations, and operations
Excellent communication skills, professionalism, positive attitude, and desire to learn
Prior experience with ticketing systems and service desk management tools (i.e. Remedy, ServiceNow, ConnectWise, Autotask, N-central, Kaseya, etc.)
Ability to travel locally to client sites, as needed
Problem solving skills, with the ability to identify solutions for hardware, software, and network issues
About Us Equal Opportunity Employer, including disability/vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
#J-18808-Ljbffr