United Talent Agency
Manager, Enterprise Applications
United Talent Agency, Los Angeles, California, United States, 90079
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Manager, Enterprise Applications
role at
United Talent Agency .
UTA seeks an experienced Enterprise Applications Manager to oversee the strategy, operations, and lifecycle management of the organization’s enterprise application portfolio. This role is responsible for leading cross-functional teams that support and optimize a wide range of cloud-based business applications within a Microsoft Entra ID environment. Key responsibilities include application governance, vendor relationship management, and roadmap development to ensure that platforms meet evolving business needs. The Enterprise Applications Manager will also oversee the administration of ServiceNow and ensure its continued alignment with IT and business workflows.
The salary range for this role is $120,000 to $130,000, commensurate with experience and skills.
What You Will Do
Team Leadership & People Management: Lead, mentor, and develop a team of application administrators, engineers, and analysts, with a focus on ServiceNow and other enterprise platforms
Foster a culture of accountability, continuous improvement, and operational excellence
Set clear goals and performance metrics for team members and conduct regular performance reviews
Platform Ownership & Technical Oversight
Serve as the owner of the ServiceNow platform, ensuring stability, optimization, and alignment with business needs
Oversee the administration and lifecycle of enterprise SaaS applications including Box, Slack, Zoom, Zoom Phone, and others, with a strong focus on integration with Microsoft Entra ID (Azure AD)
Oversee application implementations, upgrades, and enhancements, ensuring minimal disruption and successful change management
Ensure documentation, knowledge bases, and internal processes are current and well-maintained
Support internal audits, compliance reviews, and policy adherence related to application use and administration
Strategy & Planning
Develop multi-year roadmaps and strategies for enterprise application platforms, aligning with organizational goals and technology modernization efforts
Lead business case development and ROI analysis for new initiatives and application investments
Stay current on emerging technologies and recommend opportunities to improve efficiency, automation, and user experience
Establish and track KPIs and SLAs for enterprise application support and delivery
Cross-Functional Collaboration & Governance
Collaborate with security and infrastructure teams to ensure proper governance, compliance, and identity management across platforms
Partner with the PMO and business units to define project scope, requirements, and timelines
Ensure effective communication and stakeholder engagement throughout the project lifecycle
Vendor & Contract Management
Manage relationships with key vendors and CSMs, ensuring strong support, performance, and contract alignment
Serve as the escalation point for vendor-related issues and contract negotiations in partnership with procurement and legal teams
What You Will Need
6+ years of experience in enterprise application management
2+ years in a leadership or managerial role
Proven experience managing ServiceNow as a platform owner or lead
Strong understanding of SaaS administration in a Microsoft Entra ID/Azure AD environment
Experience supporting enterprise platforms such as Box Drive, Slack, Zoom, and Zoom Phone
Demonstrated success in building and managing technical teams
Experience in vendor management and contract oversight
ServiceNow System Administrator certification or similar
Familiarity with ITIL practices and frameworks
Experience with ITSM, ITOM, and CSDM concepts within ServiceNow
Background in supporting enterprise initiatives such as Zero Trust, automation, or user provisioning workflows
What You Will Get
The unique and exciting opportunity to work at one of the leading global entertainment companies
Access to the tools, leadership, and resources you will need to create and drive a center of excellence
The opportunity to do the best work of your career
Work in an inclusive and diverse company culture
Competitive benefits and programs to support your well-being
Experience working in a collaborative environment with room to grow
About UTA UTA unites ideas, opportunities and talent. The company represents some of the world's most iconic, barrier-breaking artists, creators and changemakers—from actors, athletes and musicians to writers, gamers and digital influencers. One of the most influential companies in global entertainment, UTA's business spans talent representation, content production, as well as strategic advisory and marketing work with some of the world's biggest brands. Affiliated companies include Digital Brand Architects, KLUTCH Sports Group, Curtis Brown Group, and MediaLink. UTA is headquartered in Los Angeles with offices in Atlanta, Chicago, Nashville, New York and London.
For more information: https://www.unitedtalent.com/about/
UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Entertainment Providers
Referrals increase your chances of interviewing at United Talent Agency by 2x
Get notified about new Manager Enterprise Application jobs in Los Angeles, CA.
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Manager, Enterprise Applications
role at
United Talent Agency .
UTA seeks an experienced Enterprise Applications Manager to oversee the strategy, operations, and lifecycle management of the organization’s enterprise application portfolio. This role is responsible for leading cross-functional teams that support and optimize a wide range of cloud-based business applications within a Microsoft Entra ID environment. Key responsibilities include application governance, vendor relationship management, and roadmap development to ensure that platforms meet evolving business needs. The Enterprise Applications Manager will also oversee the administration of ServiceNow and ensure its continued alignment with IT and business workflows.
The salary range for this role is $120,000 to $130,000, commensurate with experience and skills.
What You Will Do
Team Leadership & People Management: Lead, mentor, and develop a team of application administrators, engineers, and analysts, with a focus on ServiceNow and other enterprise platforms
Foster a culture of accountability, continuous improvement, and operational excellence
Set clear goals and performance metrics for team members and conduct regular performance reviews
Platform Ownership & Technical Oversight
Serve as the owner of the ServiceNow platform, ensuring stability, optimization, and alignment with business needs
Oversee the administration and lifecycle of enterprise SaaS applications including Box, Slack, Zoom, Zoom Phone, and others, with a strong focus on integration with Microsoft Entra ID (Azure AD)
Oversee application implementations, upgrades, and enhancements, ensuring minimal disruption and successful change management
Ensure documentation, knowledge bases, and internal processes are current and well-maintained
Support internal audits, compliance reviews, and policy adherence related to application use and administration
Strategy & Planning
Develop multi-year roadmaps and strategies for enterprise application platforms, aligning with organizational goals and technology modernization efforts
Lead business case development and ROI analysis for new initiatives and application investments
Stay current on emerging technologies and recommend opportunities to improve efficiency, automation, and user experience
Establish and track KPIs and SLAs for enterprise application support and delivery
Cross-Functional Collaboration & Governance
Collaborate with security and infrastructure teams to ensure proper governance, compliance, and identity management across platforms
Partner with the PMO and business units to define project scope, requirements, and timelines
Ensure effective communication and stakeholder engagement throughout the project lifecycle
Vendor & Contract Management
Manage relationships with key vendors and CSMs, ensuring strong support, performance, and contract alignment
Serve as the escalation point for vendor-related issues and contract negotiations in partnership with procurement and legal teams
What You Will Need
6+ years of experience in enterprise application management
2+ years in a leadership or managerial role
Proven experience managing ServiceNow as a platform owner or lead
Strong understanding of SaaS administration in a Microsoft Entra ID/Azure AD environment
Experience supporting enterprise platforms such as Box Drive, Slack, Zoom, and Zoom Phone
Demonstrated success in building and managing technical teams
Experience in vendor management and contract oversight
ServiceNow System Administrator certification or similar
Familiarity with ITIL practices and frameworks
Experience with ITSM, ITOM, and CSDM concepts within ServiceNow
Background in supporting enterprise initiatives such as Zero Trust, automation, or user provisioning workflows
What You Will Get
The unique and exciting opportunity to work at one of the leading global entertainment companies
Access to the tools, leadership, and resources you will need to create and drive a center of excellence
The opportunity to do the best work of your career
Work in an inclusive and diverse company culture
Competitive benefits and programs to support your well-being
Experience working in a collaborative environment with room to grow
About UTA UTA unites ideas, opportunities and talent. The company represents some of the world's most iconic, barrier-breaking artists, creators and changemakers—from actors, athletes and musicians to writers, gamers and digital influencers. One of the most influential companies in global entertainment, UTA's business spans talent representation, content production, as well as strategic advisory and marketing work with some of the world's biggest brands. Affiliated companies include Digital Brand Architects, KLUTCH Sports Group, Curtis Brown Group, and MediaLink. UTA is headquartered in Los Angeles with offices in Atlanta, Chicago, Nashville, New York and London.
For more information: https://www.unitedtalent.com/about/
UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Entertainment Providers
Referrals increase your chances of interviewing at United Talent Agency by 2x
Get notified about new Manager Enterprise Application jobs in Los Angeles, CA.
#J-18808-Ljbffr