Director of Accounts - TikTok Shop

About Darkroom Darkroom is a technology-driven growth marketing firm focused on growth-stage consumer companies. We were founded in 2017 out of a conviction that the iconic ad agencies of tomorrow would look very different. Darkroom is a human services firm built on a universal AI commerce layer called Matter. Our model deploys a unique blend of senior, human resources enriched by an agentic technology stack that enhances output, efficiency, and revenue generation for our clients. TikTok Shop Director Accounts Location: Remote Employment Type: Full-time About The Role We’re scaling our TikTok Shop capabilities and are hiring a Director of Accounts to lead client strategy and relationships across our growing portfolio. In this role, you’ll serve as the primary point of contact for our brand partners, overseeing campaign performance, cross-functional execution, and client satisfaction on one of the world’s fastest-evolving commerce platforms. Darkroom is expanding its Social Commerce capabilities and seeking a Director of Accounts, TikTok Shop to lead strategy, performance, and client relationships for our portfolio of TikTok Shop brand partners. In this role, you will oversee a book of accounts, ensuring each brand’s TikTok Shop presence is optimized for growth, profitability, and long-term success. You will own client relationships while building a team of account leads; fostering trust with brand stakeholders, guiding strategic decisions, and ensuring cross-functional execution with cross-functional teams. This role requires a blend of strategic thinking, creator knowledge, platform expertise, and team leadership — with a focus on delivering measurable GMV growth and campaign impact in a fast-moving agency environment. Responsibilities: Own Client Relationships: Serve as the strategic lead and day-to-day contact for TikTok Shop clients, ensuring alignment across goals, performance, and brand positioning. Drive Account Growth: Identify upsell opportunities and collaborate with leadership to expand client scope based on evolving business needs and marketplace trends. Oversee Execution: Partner with Strategists, Creator Managers, and Media teams to manage seamless campaign rollouts, from launch to optimization. Performance Leadership: Monitor client GMV, campaign KPIs, and affiliate performance; translate insights into action through structured reporting and strategy pivots. Cross-functional Leadership: Act as the connective tissue across internal teams—Strategy, Creative, Creator, and Paid—to deliver cohesive, high-impact campaigns. Market Expertise: Stay ahead of TikTok Shop innovations, tools, and competitive shifts to inform strategic planning and client education. Team Management: Mentor and manage a growing team of Account Managers and/or Associates to ensure delivery excellence across all client touchpoints. Requirements: 5+ years in account management, client strategy, or brand partnerships, ideally in social commerce, influencer marketing, or performance marketing and 3+ years in a leadership or management position. Minimum 1 year of experience managing TikTok Shop brands Deep understanding of TikTok Shop, social commerce, and creator/influencer dynamics. Experience owning client relationships, managing cross-functional teams, and delivering against performance metrics. Highly organized, with strong communication, presentation, and problem-solving skills. A strategic thinker with a client-first mindset and a passion for driving measurable growth. Comfortable in a fast-paced, evolving environment with multiple stakeholders. Working at Darkroom Darkroom is not a typical agency. We are looking for A players that want to build something great. There is no room in our organization for mediocrity and candidates that are not at the top of their game do not last. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable. Benefits: Location, location, (or no) location: Remote-first culture with a strong community base. Health & Wellness: Company-sponsored medical, dental, and vision benefits. Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Parental Leave: flexible parental leave benefits to support new parents during this important transition, ensuring time to bond with their families while maintaining work-life balance. Equal Opportunity Statement Darkroom is an equal opportunity employer. We’re committed to diversity and inclusion across race, religion, gender identity, age, disability status, or background—and we welcome candidates from all walks of life.

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