Encore
Director, Event Technology I - San Antonio, TX
Encore, San Antonio, Texas, United States, 78208
Overview
Director, Event Technology I - San Antonio, TX
role at Encore. The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers world-class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two full-time team members, venue revenue between $450k - $900k, and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues. Note: This description reflects responsibilities commonly associated with the role and may be updated to reflect business needs. Responsibilities
Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention. Service events and act as a point of escalation when needed. Identify key issues and decision makers that will influence contract renewal and leverage internal resources to facilitate planning for renewing existing business. Consult with Venue Sales Leadership on sales strategies. Participate in business review presentations. Financial Management & Reporting
Drive results by managing an efficient and profitable operation with a focus on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures. Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time. Utilize the company billing system to coordinate invoicing activities and ensure that billing is reviewed and approved by clients. Complete sales forecasts at the home location, ensuring accuracy and timely submission. Participate in business review presentations as needed, in collaboration with regional management. Manage location P&L and develop action plans to address deficiencies or grow the business. Ensure venue partners process all payments to Encore in a timely manner. Operations Management
Perform and direct daily floor operations including scheduling, equipment setups, operation, and strikes. Ensure all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards. Anticipate equipment challenges and changes in a timely and professional manner. Use inventory control procedures to maintain proper inventory levels while maintaining safety, security, and quality assurance of equipment. Share labor and equipment efficiently within the local market. Attend operational venue meetings such as daily stand-up meetings with venue operations staff. Technical Ability
Understand the technical aspects of the job and apply basic to advanced troubleshooting and problem-solving skills to resolve equipment and software issues promptly. Effectively utilize applicable company computer systems. Act as the on-site technician for events when necessary. Sales Management
Create effective strategies to maximize revenue per event for assigned customers including upsell and cross-sell opportunities. Prepare and deliver compelling presentations that convey the value of Encore and solve customer challenges. Prepare and present quotes and proposals in a timely manner to customers, including those submitted through Encore platforms or venue booking systems. Attend site visits, pre-conference planning meetings, and appropriate venue meetings to support the customer event experience. Collaborate with vendors and other departments to service events. Understand event cost structures and incorporate into solution designs according to profitability guidelines. Attend customer meetings, understand goals, and respond to questions and challenges. Maintain up-to-date customer information in the CRM system. Stay informed about new product/service offerings and emerging technology for meetings and events. Create and present information and reports to senior management related to performance, pipeline, and forecasting. Customer Service
Deliver world-class service by cultivating relationships with customers, venue personnel, and Encore support functions. Provide oversight to personnel involved in event execution. Exceed expectations of internal and external customers. Meet with guests on site to ensure needs are met and equipment setup is accurate and functional. Monitor small venues and check in on customers throughout the day. Maintain a polished and professional image in line with company and venue guidelines. People Development
Promote a culture of high performance, accountability, and continuous improvement; value learning and quality. Foster the Company’s core values. Manage performance, address employee concerns, maintain adequate staffing, and facilitate team development. Handle human resources activities including selection, performance management, and learning. Provide coaching to develop team members’ skills and train employees on Encore standards and systems. Recommend team members for training opportunities and ensure DEI initiatives are implemented. Qualifications
Bachelor’s degree is preferred or equivalent experience 3+ years of audio-visual experience 1+ years of supervisory experience 2+ years of customer service or hospitality experience preferred Sales experience is a plus Working knowledge of audio-visual equipment in a live show environment Must be able to complete Level 3 Skills training Proficiency with computer hardware and with software including Internet and Microsoft Office Effective leadership abilities and a customer satisfaction focus A valid driver’s license is required for team members who may operate company vehicles Compensation & Benefits
Salary Pay Range: $45,956.00 - $56,296.00. Final compensation is based on location, travel, experience, skills and may include overtime, bonuses or incentives. Encore offers benefits options for employees worldwide. Work Environment
Work is performed in a hotel/convention center environment with varying conditions, potentially including irregular hours and on-call status. Team members may work in multiple hotel locations and must adhere to appearance guidelines as defined by Encore. The information provided is not exhaustive and Encore reserves the right to revise the job or require other tasks as assigned. EEO/Inclusive remarks: Encore is committed to inclusivity and belonging. Seniority level: Mid-Senior level Employment type: Full-time Job function: Design, Art/Creative, and Information Technology Industries: Events Services
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Director, Event Technology I - San Antonio, TX
role at Encore. The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers world-class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two full-time team members, venue revenue between $450k - $900k, and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues. Note: This description reflects responsibilities commonly associated with the role and may be updated to reflect business needs. Responsibilities
Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention. Service events and act as a point of escalation when needed. Identify key issues and decision makers that will influence contract renewal and leverage internal resources to facilitate planning for renewing existing business. Consult with Venue Sales Leadership on sales strategies. Participate in business review presentations. Financial Management & Reporting
Drive results by managing an efficient and profitable operation with a focus on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures. Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time. Utilize the company billing system to coordinate invoicing activities and ensure that billing is reviewed and approved by clients. Complete sales forecasts at the home location, ensuring accuracy and timely submission. Participate in business review presentations as needed, in collaboration with regional management. Manage location P&L and develop action plans to address deficiencies or grow the business. Ensure venue partners process all payments to Encore in a timely manner. Operations Management
Perform and direct daily floor operations including scheduling, equipment setups, operation, and strikes. Ensure all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards. Anticipate equipment challenges and changes in a timely and professional manner. Use inventory control procedures to maintain proper inventory levels while maintaining safety, security, and quality assurance of equipment. Share labor and equipment efficiently within the local market. Attend operational venue meetings such as daily stand-up meetings with venue operations staff. Technical Ability
Understand the technical aspects of the job and apply basic to advanced troubleshooting and problem-solving skills to resolve equipment and software issues promptly. Effectively utilize applicable company computer systems. Act as the on-site technician for events when necessary. Sales Management
Create effective strategies to maximize revenue per event for assigned customers including upsell and cross-sell opportunities. Prepare and deliver compelling presentations that convey the value of Encore and solve customer challenges. Prepare and present quotes and proposals in a timely manner to customers, including those submitted through Encore platforms or venue booking systems. Attend site visits, pre-conference planning meetings, and appropriate venue meetings to support the customer event experience. Collaborate with vendors and other departments to service events. Understand event cost structures and incorporate into solution designs according to profitability guidelines. Attend customer meetings, understand goals, and respond to questions and challenges. Maintain up-to-date customer information in the CRM system. Stay informed about new product/service offerings and emerging technology for meetings and events. Create and present information and reports to senior management related to performance, pipeline, and forecasting. Customer Service
Deliver world-class service by cultivating relationships with customers, venue personnel, and Encore support functions. Provide oversight to personnel involved in event execution. Exceed expectations of internal and external customers. Meet with guests on site to ensure needs are met and equipment setup is accurate and functional. Monitor small venues and check in on customers throughout the day. Maintain a polished and professional image in line with company and venue guidelines. People Development
Promote a culture of high performance, accountability, and continuous improvement; value learning and quality. Foster the Company’s core values. Manage performance, address employee concerns, maintain adequate staffing, and facilitate team development. Handle human resources activities including selection, performance management, and learning. Provide coaching to develop team members’ skills and train employees on Encore standards and systems. Recommend team members for training opportunities and ensure DEI initiatives are implemented. Qualifications
Bachelor’s degree is preferred or equivalent experience 3+ years of audio-visual experience 1+ years of supervisory experience 2+ years of customer service or hospitality experience preferred Sales experience is a plus Working knowledge of audio-visual equipment in a live show environment Must be able to complete Level 3 Skills training Proficiency with computer hardware and with software including Internet and Microsoft Office Effective leadership abilities and a customer satisfaction focus A valid driver’s license is required for team members who may operate company vehicles Compensation & Benefits
Salary Pay Range: $45,956.00 - $56,296.00. Final compensation is based on location, travel, experience, skills and may include overtime, bonuses or incentives. Encore offers benefits options for employees worldwide. Work Environment
Work is performed in a hotel/convention center environment with varying conditions, potentially including irregular hours and on-call status. Team members may work in multiple hotel locations and must adhere to appearance guidelines as defined by Encore. The information provided is not exhaustive and Encore reserves the right to revise the job or require other tasks as assigned. EEO/Inclusive remarks: Encore is committed to inclusivity and belonging. Seniority level: Mid-Senior level Employment type: Full-time Job function: Design, Art/Creative, and Information Technology Industries: Events Services
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