Barnes & Noble College
Overview
Barnes & Noble College is seeking a customer-focused, sales-driven leader to work as a Store Manager in our bookstore. The Store Manager will lead the store in daily operations, build and maintain positive relationships with the campus community, supervise employees and departments, and deliver measurable results for the store and the school. Driving sales, leadership, customer service, team building, and problem solving are essential skills used daily. Responsibilities
As a Store Manager you are the store’s leader and are accountable for all aspects of the store—financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will be a people manager with direct involvement in training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school. Our stores carry items such as text and trade books, technology, school supplies, clothing, regalia, and food—everything a college student desires, their parents want, and our faculty needs. A Store Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skilled problem solver. Expectations
Execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic. Demonstrate strong delegation, follow-up, and management skills to maintain outstanding visual merchandising standards, ensure product availability, manage inventories, and complete projects on deadlines. Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members. Identify creative solutions, learn independently, embrace change, and act as a change agent. Analyze sales figures, interpret trends, and forecast future sales to manage controllable costs and keep operations profitable. Maintain standards for quality, customer service, and health and safety by providing a safe and clean store environment and implementing loss prevention measures. Physical Demands
Frequent movement within the store to access various departments, areas, and products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. Benefits
Get paid sooner! Daily Pay earned wage access is available to all store employees. Employee Discount Paid sick time (accrued based on time worked) Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) Commuter Benefits COVID-19 Considerations
Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications
5+ years’ supervisory experience in a retail setting preferred or a graduate of the Best Seller Program. Bachelors in Business Administration or relevant field preferred. Leadership experience to direct and develop a workforce of managers and sales associates. Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals. Familiarity with financial and customer service principles. Basic reading, writing and accounting skills required. Excellent customer service and communication skills needed. Ability to work a flexible schedule including evenings, weekends, and holidays. EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries Retail
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Barnes & Noble College is seeking a customer-focused, sales-driven leader to work as a Store Manager in our bookstore. The Store Manager will lead the store in daily operations, build and maintain positive relationships with the campus community, supervise employees and departments, and deliver measurable results for the store and the school. Driving sales, leadership, customer service, team building, and problem solving are essential skills used daily. Responsibilities
As a Store Manager you are the store’s leader and are accountable for all aspects of the store—financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will be a people manager with direct involvement in training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school. Our stores carry items such as text and trade books, technology, school supplies, clothing, regalia, and food—everything a college student desires, their parents want, and our faculty needs. A Store Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skilled problem solver. Expectations
Execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic. Demonstrate strong delegation, follow-up, and management skills to maintain outstanding visual merchandising standards, ensure product availability, manage inventories, and complete projects on deadlines. Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members. Identify creative solutions, learn independently, embrace change, and act as a change agent. Analyze sales figures, interpret trends, and forecast future sales to manage controllable costs and keep operations profitable. Maintain standards for quality, customer service, and health and safety by providing a safe and clean store environment and implementing loss prevention measures. Physical Demands
Frequent movement within the store to access various departments, areas, and products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. Benefits
Get paid sooner! Daily Pay earned wage access is available to all store employees. Employee Discount Paid sick time (accrued based on time worked) Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) Commuter Benefits COVID-19 Considerations
Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications
5+ years’ supervisory experience in a retail setting preferred or a graduate of the Best Seller Program. Bachelors in Business Administration or relevant field preferred. Leadership experience to direct and develop a workforce of managers and sales associates. Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals. Familiarity with financial and customer service principles. Basic reading, writing and accounting skills required. Excellent customer service and communication skills needed. Ability to work a flexible schedule including evenings, weekends, and holidays. EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries Retail
#J-18808-Ljbffr