Patient Service Representative - PD - Days - Patient Access @ MV

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen. The Patient Services Representative serves as the primary point of contact for patient electronic scheduling and registration. The role supports operations by coordinating schedules for patients and providers. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare. Responsibilities include: Interviews patients either by telephone or in person to effectively schedule and register. Establishes eligibility, verification of benefits, and identifying and collects co-payments as appropriate. Obtains Authorizations if assigned. Communicates patient out of pocket responsibilities for services provided to the patient using a 'Patient Friendly' approach. Registration duties include: Collects, verifies and updates patient demographic and guarantor information. Verifies insurance benefits/eligibility, manages referrals and runs the patient estimate using the Price Estimator Tool. Collects co-pays and patient's estimated out of pocket expense as appropriate. Scheduling duties include: Performs appointment scheduling, registration and customer service duties. Answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor. Ensures schedules are appropriate use of clinical resources. Qualifications include: High School Diploma required, Associates degree preferred. Two (2) years medical office or medical insurance experience. Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone. Excellent customer service skills. High level of self-motivation and goal oriented with the ability to multitask. El Camino Health is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. The organization prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law.

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