Wise Pelican
Overview
Join to apply for the
Head of Sales & Support
role at
Wise Pelican . This is a full-time role based in Scottsdale, Arizona. Base pay range:
$110,000.00/yr - $130,000.00/yr . Title: Head of Sales & Support Reports to: CEO Location: Scottsdale, Arizona This position is a key leadership role responsible for driving new revenue generation while elevating the performance of our Sales & Customer Support teams. You are a strategist, coach, and technologist who can configure the tech ecosystem for reps and mentor them to consistently exceed goals. The role blends Sales leadership, data-driven strategy, and Customer Support oversight to help Wise Pelican become the go-to platform for real estate agents seeking automated marketing solutions. Wise Pelican is an innovative leader in real estate marketing solutions with a global, inclusive, growth-oriented culture. What Will You Do?
Lead and manage Sales & Customer Support teams, setting clear expectations and driving accountability toward new revenue and retention goals. Build and own HubSpot dashboards for pipeline health, forecast accuracy, self-serve conversion, response time/deflection, retention, and expansion. Partner with RevOps to shape routing rules, scoring models, and SLAs. Drive product-led growth by improving speed-to-value for new signups, building clear handoff playbooks from product signals to Sales, and optimizing free-to-paid conversions through in-app nudges, lifecycle campaigns, and ROI-driven CTAs. Coach, mentor, and develop Sales reps and Support staff (including AEs, SDRs, & Customer Support) using AI-assisted coaching techniques to improve performance. Partner with leadership to design forecasting models, scalable processes, and proper documentation using clean data for rep-friendly views. Collaborate with cross-functional leaders to align Sales strategies with Marketing campaigns, Product Engineering features, and Customer Success initiatives. Turn Customer Support into a growth lever by implementing effective scripts, escalation protocols, and a clear process for routing buying signals to Sales while protecting Terms & Conditions. What Big Things Will You Own?
Audit and optimize HubSpot reporting dashboards, workflows, and pipeline management. Evaluate current Sales/Support team structure and identify opportunities for quick wins. Establish consistent coaching rhythms and performance metrics to focus on high-impact activity. Improve alignment between inbound Support and sales conversion. Maintain and improve the Support-owned Knowledge Base and FAQs to deflect low-value tickets while measuring response times and first-contact resolution. Establish pipeline coverage targets and quarterly goals by source (inbound, outbound, Support-led). Balance and report on key KPIs (Attainment, Close Rate, Retention Rates, Initial Response Times, CSAT). Partner on pricing & packaging updates that reinforce repeatable, self-serve motions and reduce custom asks. Pilot AI-assisted personalization in cold outbound sequences and lead/case triage with RevOps collaboration. Who Are You?
5+ years of progressive Sales leadership experience (preferably SaaS or B2B services). Expert in HubSpot CRM, reporting, workflows, and sales automation. Skilled people manager with proven coaching and development experience for Sales and Support teams. Adept at Sales strategy, pipeline management, and data-driven decision making. Comfortable leading inbound/support-driven sales while developing outbound processes. Technically savvy with the ability to configure tools, optimize workflows, and evaluate new sales tech. Where Can You Easily Impress Us?
Strong experience with HubSpot and advanced automations, integrations, and customer workflows. Track record of scaling small Sales/Customer Support teams into high-performing revenue engines. Experience implementing advanced automations, integrations, or custom workflows that improved sales performance. Ability to build new Sales practices or strategy from scratch and experiment with revenue strategies. Experience with list strategy, messaging, sequencing, or compliance-ready SMS/voice plays. What’s In It For You?
Major Medical Insurance:
Comprehensive health coverage to support your well-being. Dental & Vision Coverage:
Coverage to protect teeth and vision care. Paid Time Away:
3 weeks of Paid Time Off, Sick Time, Parental Leave, and 7 company holidays per year. Professional Development Stipends:
Support for ongoing professional development. 401(k) at tenure milestone:
Retirement progression assistance. Compensation:
Base range $110,000 - $130,000 plus commission based on monthly net growth; offered compensation based on merit and qualifications. Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales & Support leadership Industries: Advertising Services
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Join to apply for the
Head of Sales & Support
role at
Wise Pelican . This is a full-time role based in Scottsdale, Arizona. Base pay range:
$110,000.00/yr - $130,000.00/yr . Title: Head of Sales & Support Reports to: CEO Location: Scottsdale, Arizona This position is a key leadership role responsible for driving new revenue generation while elevating the performance of our Sales & Customer Support teams. You are a strategist, coach, and technologist who can configure the tech ecosystem for reps and mentor them to consistently exceed goals. The role blends Sales leadership, data-driven strategy, and Customer Support oversight to help Wise Pelican become the go-to platform for real estate agents seeking automated marketing solutions. Wise Pelican is an innovative leader in real estate marketing solutions with a global, inclusive, growth-oriented culture. What Will You Do?
Lead and manage Sales & Customer Support teams, setting clear expectations and driving accountability toward new revenue and retention goals. Build and own HubSpot dashboards for pipeline health, forecast accuracy, self-serve conversion, response time/deflection, retention, and expansion. Partner with RevOps to shape routing rules, scoring models, and SLAs. Drive product-led growth by improving speed-to-value for new signups, building clear handoff playbooks from product signals to Sales, and optimizing free-to-paid conversions through in-app nudges, lifecycle campaigns, and ROI-driven CTAs. Coach, mentor, and develop Sales reps and Support staff (including AEs, SDRs, & Customer Support) using AI-assisted coaching techniques to improve performance. Partner with leadership to design forecasting models, scalable processes, and proper documentation using clean data for rep-friendly views. Collaborate with cross-functional leaders to align Sales strategies with Marketing campaigns, Product Engineering features, and Customer Success initiatives. Turn Customer Support into a growth lever by implementing effective scripts, escalation protocols, and a clear process for routing buying signals to Sales while protecting Terms & Conditions. What Big Things Will You Own?
Audit and optimize HubSpot reporting dashboards, workflows, and pipeline management. Evaluate current Sales/Support team structure and identify opportunities for quick wins. Establish consistent coaching rhythms and performance metrics to focus on high-impact activity. Improve alignment between inbound Support and sales conversion. Maintain and improve the Support-owned Knowledge Base and FAQs to deflect low-value tickets while measuring response times and first-contact resolution. Establish pipeline coverage targets and quarterly goals by source (inbound, outbound, Support-led). Balance and report on key KPIs (Attainment, Close Rate, Retention Rates, Initial Response Times, CSAT). Partner on pricing & packaging updates that reinforce repeatable, self-serve motions and reduce custom asks. Pilot AI-assisted personalization in cold outbound sequences and lead/case triage with RevOps collaboration. Who Are You?
5+ years of progressive Sales leadership experience (preferably SaaS or B2B services). Expert in HubSpot CRM, reporting, workflows, and sales automation. Skilled people manager with proven coaching and development experience for Sales and Support teams. Adept at Sales strategy, pipeline management, and data-driven decision making. Comfortable leading inbound/support-driven sales while developing outbound processes. Technically savvy with the ability to configure tools, optimize workflows, and evaluate new sales tech. Where Can You Easily Impress Us?
Strong experience with HubSpot and advanced automations, integrations, and customer workflows. Track record of scaling small Sales/Customer Support teams into high-performing revenue engines. Experience implementing advanced automations, integrations, or custom workflows that improved sales performance. Ability to build new Sales practices or strategy from scratch and experiment with revenue strategies. Experience with list strategy, messaging, sequencing, or compliance-ready SMS/voice plays. What’s In It For You?
Major Medical Insurance:
Comprehensive health coverage to support your well-being. Dental & Vision Coverage:
Coverage to protect teeth and vision care. Paid Time Away:
3 weeks of Paid Time Off, Sick Time, Parental Leave, and 7 company holidays per year. Professional Development Stipends:
Support for ongoing professional development. 401(k) at tenure milestone:
Retirement progression assistance. Compensation:
Base range $110,000 - $130,000 plus commission based on monthly net growth; offered compensation based on merit and qualifications. Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales & Support leadership Industries: Advertising Services
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