GE Vernova
Overview
Join to apply for the
Customer Success Manager
role at
GE Vernova . GE Vernova brings together GE's portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable and sustainable energy, while helping our customer power economies and deliver the electricity that is vital to health, safety, security and improved quality of life. Roles and Responsibilities
As a Customer Success Manager (CSM) at GE Vernova, you will drive the success of utility and energy clients by serving as the primary advocate and a central point of contact between the customer and GE Vernova’s Grid Software organization. Responsibilities include: Customer Advocacy & Relationship Management: Serve as the primary technical relationship owner post-deployment, maintain alignment with the customer’s business objectives, act as the first point of escalation for issues, and build executive and operational relationships within customer organizations. Product Expertise & Use Case Alignment: Develop deep product knowledge across GE Vernova’s Grid Software portfolio, collaborate with customers to understand operational use cases, ensure proper solution adoption and utilization, and translate technical features into business value. Lifecycle Management & Customer Outcomes: Monitor customer health, identify risks and opportunities, drive value delivery across the customer lifecycle, lead regular check-ins and success planning, and support renewals by demonstrating value and satisfaction. Issue Resolution & Continuous Improvement: Lead root cause analysis after critical issues, coordinate with Support, Engineering, and Product teams to prevent recurrence and enhance the customer experience. Internal Collaboration & Feedback Loop: Communicate customer feedback to Product, Engineering, Support, and other internal stakeholders; coordinate cross-functional efforts and contribute to scalable customer success practices. Required Qualifications
Bachelor’s degree in Engineering, Computer Science, Business, or related field. 7+ years of experience in customer success, account management, or technical consulting—preferably in energy, utilities, or enterprise software. Strong technical acumen with the ability to quickly learn and articulate complex software solutions. Desired Characteristics
Work From Home within a major market in the Eastern Region of the United States. Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. Additional Information
The salary range for this position is $129,600.00 - $162,000.00 USD. The specific pay offered may be influenced by a variety of factors, including experience, education, and skill set. This position is also eligible for 20% variable incentive compensation. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, 24/7 nurse-based resource; and access to the Employee Assistance Program offering 24/7 confidential assessment, counseling and referral services. Retirement benefits include GE Retirement Savings Plan with 401(k) matching and company contributions; other benefits include tuition assistance, adoption assistance, paid parental leave, disability and life insurance, and paid time off for vacation or illness. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. This position requires legal authorization to work in the United States and may be conditioned on successful completion of a drug screen where applicable. Relocation assistance: No.
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Join to apply for the
Customer Success Manager
role at
GE Vernova . GE Vernova brings together GE's portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable and sustainable energy, while helping our customer power economies and deliver the electricity that is vital to health, safety, security and improved quality of life. Roles and Responsibilities
As a Customer Success Manager (CSM) at GE Vernova, you will drive the success of utility and energy clients by serving as the primary advocate and a central point of contact between the customer and GE Vernova’s Grid Software organization. Responsibilities include: Customer Advocacy & Relationship Management: Serve as the primary technical relationship owner post-deployment, maintain alignment with the customer’s business objectives, act as the first point of escalation for issues, and build executive and operational relationships within customer organizations. Product Expertise & Use Case Alignment: Develop deep product knowledge across GE Vernova’s Grid Software portfolio, collaborate with customers to understand operational use cases, ensure proper solution adoption and utilization, and translate technical features into business value. Lifecycle Management & Customer Outcomes: Monitor customer health, identify risks and opportunities, drive value delivery across the customer lifecycle, lead regular check-ins and success planning, and support renewals by demonstrating value and satisfaction. Issue Resolution & Continuous Improvement: Lead root cause analysis after critical issues, coordinate with Support, Engineering, and Product teams to prevent recurrence and enhance the customer experience. Internal Collaboration & Feedback Loop: Communicate customer feedback to Product, Engineering, Support, and other internal stakeholders; coordinate cross-functional efforts and contribute to scalable customer success practices. Required Qualifications
Bachelor’s degree in Engineering, Computer Science, Business, or related field. 7+ years of experience in customer success, account management, or technical consulting—preferably in energy, utilities, or enterprise software. Strong technical acumen with the ability to quickly learn and articulate complex software solutions. Desired Characteristics
Work From Home within a major market in the Eastern Region of the United States. Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. Additional Information
The salary range for this position is $129,600.00 - $162,000.00 USD. The specific pay offered may be influenced by a variety of factors, including experience, education, and skill set. This position is also eligible for 20% variable incentive compensation. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, 24/7 nurse-based resource; and access to the Employee Assistance Program offering 24/7 confidential assessment, counseling and referral services. Retirement benefits include GE Retirement Savings Plan with 401(k) matching and company contributions; other benefits include tuition assistance, adoption assistance, paid parental leave, disability and life insurance, and paid time off for vacation or illness. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. This position requires legal authorization to work in the United States and may be conditioned on successful completion of a drug screen where applicable. Relocation assistance: No.
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