Balboa Bay Resort
Assistant F&B Manager - Members Grill
Balboa Bay Resort, Newport Beach, California, us, 92659
Position Summary
Assists in overseeing daily operations of the Food & Beverage (F&B) and culinary departments to ensure high levels of guest and employee satisfaction while maintaining financial performance. Supports departmental leadership in ensuring operational excellence, adherence to brand standards, and compliance with legal and safety requirements.
Primary Responsibilities/Essential Functions
Supports the ordering and inventory of F&B supplies, cleaning materials, and uniforms. Oversee daily F&B shift operations; ensures compliance with policies, standards, and procedures. Supports and supervises the monthly self-inspection program. Operates department equipment as needed and promptly reports malfunctions. Manages staffing levels to align with guest service demands, operational efficiency, and financial goals. Fosters a culture of trust, respect, and teamwork among employees. Develops and executes plans to prioritize and accomplish departmental objectives. Recognizes and learns from both successes and failures. Communicates operational issues clearly and follows up to ensure resolution. Coordinates and improves the cleaning programs for all F&B areas. Implements and supports the property's recovery and second-effort plans. Maintains visibility and approachability for both team members and guests. Demonstrates commitment to the brand’s service culture. Ensuring Exceptional Customer Service
Delivers services that exceed guest expectations, enhancing satisfaction and loyalty. Acts as a role model in delivering outstanding service and professionalism. Monitors daily operations to ensure consistent service quality and adherence to brand standards. Takes a proactive approach to resolving guest concerns and complaints. Promotes positive guest relations through a hands-on, visible presence. Reviews guest feedback and satisfaction scores with staff to identify improvement opportunities. Responds promptly to customer service issues and escalations. Additional Responsibilities
Communicate effectively with supervisors and team members via phone, email, or in person. Gathers and analyzes data to support informed decision-making and problem-solving. Performs hourly functions when necessary to support operations. Demonstrates consistent professionalism and courtesy to colleagues and guests. Understands and interprets budgets, financial reports, and payroll progress reports. Proven aptitude to providing a refined dining experience within a variety of surroundings. Possess solid knowledge of restaurant management, luxury hotel service standards, guest relations and etiquette. Ability and experience in successfully leading and coordinating staff in a high volume, time-sensitive environment. Completes required training as scheduled. Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met. Requires ability to serve needs of guests through verbal face-to-face interactions. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel. Strong attention to detail and the ability to handle multiple tasks. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must be at least 21 years of age to serve alcoholic beverages. Must complete TIPS (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment. Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment. Other Responsibilities/Supportive Functions
Respond promptly and professionally to guest inquiries, special requests, and VIP arrangements, ensuring attention to detail and personalization. Collaborate with management and security to address guest incidents, safety concerns, and unusual situations. Ensure compliance with alcohol service regulations, preventing service to minors and intoxicated guests, and addressing service-related challenges as needed. Foster a positive team culture that emphasizes collaboration, professional growth, and high-level guest service. Education And Experience
Qualifications (relevant experience, education and training): High school diploma or GED; minimum 3 years of experience in Food & Beverage, Culinary, or a related professional area. OR a minimum of three years of restaurant management experience, preferably in a high-volume restaurant with a Forbes or a AAA 4 or 5-diamond rating. Strong leadership, communication, and interpersonal skills, with the ability to inspire and develop a high-performing team aligned with Forbes standards. Proven ability to manage labor and costs effectively while delivering exceptional guest service. Commitment to guest-centric service with an emphasis on creating personalized, memorable experiences. Analytical and problem-solving skills to manage financial performance, operational challenges, and guest service issues. Ability to thrive in a fast-paced, high-volume environment, multitask, and maintain composure during busy periods. Commitment to Forbes Standards & Guest Satisfaction
Demonstrate, role model, and uphold Forbes standards in all guest interactions and service moments. Proactively train, coach, and empower teams to deliver personalized, intuitive, and anticipatory service. Audit and monitor daily service to ensure full compliance with Forbes standards, taking immediate corrective action when needed. Actively seek guest feedback, resolve issues promptly, and ensure that all guests depart with an exceptional and memorable experience.
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Supports the ordering and inventory of F&B supplies, cleaning materials, and uniforms. Oversee daily F&B shift operations; ensures compliance with policies, standards, and procedures. Supports and supervises the monthly self-inspection program. Operates department equipment as needed and promptly reports malfunctions. Manages staffing levels to align with guest service demands, operational efficiency, and financial goals. Fosters a culture of trust, respect, and teamwork among employees. Develops and executes plans to prioritize and accomplish departmental objectives. Recognizes and learns from both successes and failures. Communicates operational issues clearly and follows up to ensure resolution. Coordinates and improves the cleaning programs for all F&B areas. Implements and supports the property's recovery and second-effort plans. Maintains visibility and approachability for both team members and guests. Demonstrates commitment to the brand’s service culture. Ensuring Exceptional Customer Service
Delivers services that exceed guest expectations, enhancing satisfaction and loyalty. Acts as a role model in delivering outstanding service and professionalism. Monitors daily operations to ensure consistent service quality and adherence to brand standards. Takes a proactive approach to resolving guest concerns and complaints. Promotes positive guest relations through a hands-on, visible presence. Reviews guest feedback and satisfaction scores with staff to identify improvement opportunities. Responds promptly to customer service issues and escalations. Additional Responsibilities
Communicate effectively with supervisors and team members via phone, email, or in person. Gathers and analyzes data to support informed decision-making and problem-solving. Performs hourly functions when necessary to support operations. Demonstrates consistent professionalism and courtesy to colleagues and guests. Understands and interprets budgets, financial reports, and payroll progress reports. Proven aptitude to providing a refined dining experience within a variety of surroundings. Possess solid knowledge of restaurant management, luxury hotel service standards, guest relations and etiquette. Ability and experience in successfully leading and coordinating staff in a high volume, time-sensitive environment. Completes required training as scheduled. Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met. Requires ability to serve needs of guests through verbal face-to-face interactions. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel. Strong attention to detail and the ability to handle multiple tasks. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must be at least 21 years of age to serve alcoholic beverages. Must complete TIPS (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment. Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment. Other Responsibilities/Supportive Functions
Respond promptly and professionally to guest inquiries, special requests, and VIP arrangements, ensuring attention to detail and personalization. Collaborate with management and security to address guest incidents, safety concerns, and unusual situations. Ensure compliance with alcohol service regulations, preventing service to minors and intoxicated guests, and addressing service-related challenges as needed. Foster a positive team culture that emphasizes collaboration, professional growth, and high-level guest service. Education And Experience
Qualifications (relevant experience, education and training): High school diploma or GED; minimum 3 years of experience in Food & Beverage, Culinary, or a related professional area. OR a minimum of three years of restaurant management experience, preferably in a high-volume restaurant with a Forbes or a AAA 4 or 5-diamond rating. Strong leadership, communication, and interpersonal skills, with the ability to inspire and develop a high-performing team aligned with Forbes standards. Proven ability to manage labor and costs effectively while delivering exceptional guest service. Commitment to guest-centric service with an emphasis on creating personalized, memorable experiences. Analytical and problem-solving skills to manage financial performance, operational challenges, and guest service issues. Ability to thrive in a fast-paced, high-volume environment, multitask, and maintain composure during busy periods. Commitment to Forbes Standards & Guest Satisfaction
Demonstrate, role model, and uphold Forbes standards in all guest interactions and service moments. Proactively train, coach, and empower teams to deliver personalized, intuitive, and anticipatory service. Audit and monitor daily service to ensure full compliance with Forbes standards, taking immediate corrective action when needed. Actively seek guest feedback, resolve issues promptly, and ensure that all guests depart with an exceptional and memorable experience.
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