OnPoint Community Credit Union
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IT Business Analyst
role at
OnPoint Community Credit Union Overview
Acts as a liaison between the application needs of internal customers and the Technology team and actively prioritizes requests to ensure needs are met. Identifies and documents user/member requirements to ensure that business problems can be solved with available applications and, if not, actively pursues alternative applications and/or business process improvements. This role will support the credit union’s growing emphasis on AI-driven decision-making and automation, helping identify opportunities where AI tools can enhance business processes, data analysis, and member experience. Essential Functions
Implements projects across OnPoint, with particular focus on Technology systems such as core and digital banking. Creates business requirement documentation for internal customers related to core banking, data, RPA, and development teams, and externally supported products such as Digital Banking; serves as liaison between these stakeholders. Provides feedback/suggestions on feasibility, changes and timelines in alignment with these teams and project managers. Consults with internal business partners to identify process improvement and development opportunities. Supports in the scope, design and oversight of the application development efforts involving internal as well as third-party development partners. Aids in the development and execution of test plans, including risk analysis, test cases and coordination of testing activities, bug tracking and resolution. Creates and maintains documentation related to Technology application functionality, defects and roadmap. Works with internal customers and the Technology team to implement application changes, improvements, and revisions to ensure short and long-term business objectives are achieved. Researches and recommends new uses or processes of existing/new technologies and applications. Maintains effective communication with OnPoint management, staff and branches. Builds and maintains positive relationships and trust with internal partners. Collaborates with internal stakeholders to identify use cases for AI and machine learning that align with business goals. Stays current on AI trends and best practices and educates business partners on practical AI applications within the credit union. Ability to troubleshoot issues and provide expertise related to core and digital banking products; performs other duties as assigned, including backup of other Technology team members as needed. Knowledge, Skills & Competencies
Excellent organizational, analytical, problem solving and communication skills. Ability to prioritize work and handle multiple tasks in a fast-paced, diverse and growth-oriented environment. Ability to identify deficient processes and develop and implement solutions. Experience with core and digital banking products preferred. Experience with AI tools such as Microsoft Copilot, chatbots, or predictive analytics platforms is a plus. Ability to translate business needs into AI-enhanced solutions in collaboration with technical teams. Ability to maintain a high level of confidentiality and work under tight deadlines. Demonstrated ability to effectively communicate with employees at all levels and with external vendors/contacts. Ability to quickly learn additional software applications, banking principles, and banking systems as needed to support business needs. Minimum Qualifications
2-3 years of experience in technology, business analysis and/or process improvement required. Prior experience in a financial institution preferred. Understanding of the software development life cycle and Agile/Scrum methodologies preferred. Prior experience with SQL (or similar) preferred. Prior experience in data management, modeling/maintenance; digital change; or AI preferred. Ability to master updated or new software and platforms as required by evolving technology. Hybrid – three office days, two days remote per week. Physical & Equal Opportunity Employment
OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. We foster equity and inclusion and welcome applicants from all backgrounds. If you need accommodations during the application or interview process, please let us know. We are committed to providing what’s necessary to ensure a fair and inclusive experience.
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IT Business Analyst
role at
OnPoint Community Credit Union Overview
Acts as a liaison between the application needs of internal customers and the Technology team and actively prioritizes requests to ensure needs are met. Identifies and documents user/member requirements to ensure that business problems can be solved with available applications and, if not, actively pursues alternative applications and/or business process improvements. This role will support the credit union’s growing emphasis on AI-driven decision-making and automation, helping identify opportunities where AI tools can enhance business processes, data analysis, and member experience. Essential Functions
Implements projects across OnPoint, with particular focus on Technology systems such as core and digital banking. Creates business requirement documentation for internal customers related to core banking, data, RPA, and development teams, and externally supported products such as Digital Banking; serves as liaison between these stakeholders. Provides feedback/suggestions on feasibility, changes and timelines in alignment with these teams and project managers. Consults with internal business partners to identify process improvement and development opportunities. Supports in the scope, design and oversight of the application development efforts involving internal as well as third-party development partners. Aids in the development and execution of test plans, including risk analysis, test cases and coordination of testing activities, bug tracking and resolution. Creates and maintains documentation related to Technology application functionality, defects and roadmap. Works with internal customers and the Technology team to implement application changes, improvements, and revisions to ensure short and long-term business objectives are achieved. Researches and recommends new uses or processes of existing/new technologies and applications. Maintains effective communication with OnPoint management, staff and branches. Builds and maintains positive relationships and trust with internal partners. Collaborates with internal stakeholders to identify use cases for AI and machine learning that align with business goals. Stays current on AI trends and best practices and educates business partners on practical AI applications within the credit union. Ability to troubleshoot issues and provide expertise related to core and digital banking products; performs other duties as assigned, including backup of other Technology team members as needed. Knowledge, Skills & Competencies
Excellent organizational, analytical, problem solving and communication skills. Ability to prioritize work and handle multiple tasks in a fast-paced, diverse and growth-oriented environment. Ability to identify deficient processes and develop and implement solutions. Experience with core and digital banking products preferred. Experience with AI tools such as Microsoft Copilot, chatbots, or predictive analytics platforms is a plus. Ability to translate business needs into AI-enhanced solutions in collaboration with technical teams. Ability to maintain a high level of confidentiality and work under tight deadlines. Demonstrated ability to effectively communicate with employees at all levels and with external vendors/contacts. Ability to quickly learn additional software applications, banking principles, and banking systems as needed to support business needs. Minimum Qualifications
2-3 years of experience in technology, business analysis and/or process improvement required. Prior experience in a financial institution preferred. Understanding of the software development life cycle and Agile/Scrum methodologies preferred. Prior experience with SQL (or similar) preferred. Prior experience in data management, modeling/maintenance; digital change; or AI preferred. Ability to master updated or new software and platforms as required by evolving technology. Hybrid – three office days, two days remote per week. Physical & Equal Opportunity Employment
OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. We foster equity and inclusion and welcome applicants from all backgrounds. If you need accommodations during the application or interview process, please let us know. We are committed to providing what’s necessary to ensure a fair and inclusive experience.
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