University of North Texas
The University of North Texas System is hiring a Director, Visitor Experience in the Office of Admissions at UNT. This role develops, coordinates, and manages the overall visitor experience at the Welcome Center under the direction of the Associate Vice President of Enrollment.
Overview Title:
Director, Customer Experience
Employee Classification:
Dir Customer Experience
Campus:
University of North Texas
Division:
UNT-Enrollment Management
SubDivision-Department:
UNT-Admissions
Department:
UNT-Admissions-Gen-164500
Job Location:
Denton
Salary:
Commensurate with Experience
FTE:
1.000000
Retirement Eligibility:
TRS Eligible
Department Summary The Office of Admissions contributes to enrollment success through student outreach, recruitment endeavors, and providing personalized assistance to students during the college application and admissions process.
Position Overview The Office of Admissions is seeking to hire a
Director, Visitor Experience
to develop, coordinate, and manage the overall visitor experience for the Welcome Center, under the direction of the Associate Vice President of Enrollment. This position is responsible for the assessment, development, and delivery of training for the optimal visitor experience and will oversee all aspects of the Eagle Ambassador (tour guide) program and personnel. The role provides vision, leadership, and training with emphasis on customer service excellence, professionalism, and UNT pride.
Minimum Qualifications Bachelor's degree
with five years' of professional customer experience; or any equivalent combination of education, training and experience.
Knowledge, Skills And Abilities
Knowledge of University admissions standards, policies, and procedures, and special admissions procedures or ability to quickly assimilate, knowledge of university curriculum and academic policies and procedures, and of the training and qualifications needed to perform university academic work satisfactorily.
Strong written and oral communications skills and strong presentation and counseling skills.
Ability to establish and maintain effective working relationships with other employees and students and parents from a diverse population.
Ability to supervise, train, and plan work of subordinates.
Ability to work independently or as a member of a team.
Skill in the use of a personal computer, Microsoft Office and/or other software.
Knowledge of safety and security precautions appropriate to work performed.
Preferred Qualifications Master's degree
Required License/Registration/Certifications Driver's License
Job Duties
Supervise professional and support staff for the Welcome Center, including hiring and selection, work assignment, performance evaluation, personnel, and disciplinary actions, and scheduling and leave approval; collaborate with Admissions events to organize personnel to support Admissions events.
Develop and implement strategic goals and objectives for the Welcome Center. Help orchestrate a welcoming environment for Admissions events aligned with department, division, and university goals.
Conceptualize, plan, and direct the in-person and virtual visitor experience.
Collaborate with internal and external stakeholders to ensure a total, well-rounded visitor experience.
Provide oversight of Eagle Ambassador selection and the development and implementation of training programs.
Provide oversight of graduate assistants selected for graduate tours and group tour management, as well as the training, development, and implementation of both programs. Also provide support for Admissions events.
Partner with University Brand Strategy and Communications (UBSC) to ensure all tour materials are current, effective, and properly branded.
Lead a cross-divisional tours team comprised of representatives from each academic college to increase collaboration with campus and college-specific tours.
Provide visitor experience and manage building operations for the Welcome Center.
Work Schedule Monday - Friday, 8:00am - 5:00pm; occasional overtime and weekends
Driving University Vehicle No
Security Sensitive This is a Security Sensitive Position.
Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits For information regarding our Benefits, click here.
EEO Statement The University of North Texas System is committed to equal opportunity and does not permit discrimination, harassment, or retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The UNT System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The UNT System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.
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Overview Title:
Director, Customer Experience
Employee Classification:
Dir Customer Experience
Campus:
University of North Texas
Division:
UNT-Enrollment Management
SubDivision-Department:
UNT-Admissions
Department:
UNT-Admissions-Gen-164500
Job Location:
Denton
Salary:
Commensurate with Experience
FTE:
1.000000
Retirement Eligibility:
TRS Eligible
Department Summary The Office of Admissions contributes to enrollment success through student outreach, recruitment endeavors, and providing personalized assistance to students during the college application and admissions process.
Position Overview The Office of Admissions is seeking to hire a
Director, Visitor Experience
to develop, coordinate, and manage the overall visitor experience for the Welcome Center, under the direction of the Associate Vice President of Enrollment. This position is responsible for the assessment, development, and delivery of training for the optimal visitor experience and will oversee all aspects of the Eagle Ambassador (tour guide) program and personnel. The role provides vision, leadership, and training with emphasis on customer service excellence, professionalism, and UNT pride.
Minimum Qualifications Bachelor's degree
with five years' of professional customer experience; or any equivalent combination of education, training and experience.
Knowledge, Skills And Abilities
Knowledge of University admissions standards, policies, and procedures, and special admissions procedures or ability to quickly assimilate, knowledge of university curriculum and academic policies and procedures, and of the training and qualifications needed to perform university academic work satisfactorily.
Strong written and oral communications skills and strong presentation and counseling skills.
Ability to establish and maintain effective working relationships with other employees and students and parents from a diverse population.
Ability to supervise, train, and plan work of subordinates.
Ability to work independently or as a member of a team.
Skill in the use of a personal computer, Microsoft Office and/or other software.
Knowledge of safety and security precautions appropriate to work performed.
Preferred Qualifications Master's degree
Required License/Registration/Certifications Driver's License
Job Duties
Supervise professional and support staff for the Welcome Center, including hiring and selection, work assignment, performance evaluation, personnel, and disciplinary actions, and scheduling and leave approval; collaborate with Admissions events to organize personnel to support Admissions events.
Develop and implement strategic goals and objectives for the Welcome Center. Help orchestrate a welcoming environment for Admissions events aligned with department, division, and university goals.
Conceptualize, plan, and direct the in-person and virtual visitor experience.
Collaborate with internal and external stakeholders to ensure a total, well-rounded visitor experience.
Provide oversight of Eagle Ambassador selection and the development and implementation of training programs.
Provide oversight of graduate assistants selected for graduate tours and group tour management, as well as the training, development, and implementation of both programs. Also provide support for Admissions events.
Partner with University Brand Strategy and Communications (UBSC) to ensure all tour materials are current, effective, and properly branded.
Lead a cross-divisional tours team comprised of representatives from each academic college to increase collaboration with campus and college-specific tours.
Provide visitor experience and manage building operations for the Welcome Center.
Work Schedule Monday - Friday, 8:00am - 5:00pm; occasional overtime and weekends
Driving University Vehicle No
Security Sensitive This is a Security Sensitive Position.
Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits For information regarding our Benefits, click here.
EEO Statement The University of North Texas System is committed to equal opportunity and does not permit discrimination, harassment, or retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The UNT System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The UNT System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.
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