Essex Property Trust
Community Relations Representative
Essex Property Trust, San Jose, California, United States, 95199
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Community Relations Representative
role at
Essex Property Trust The
Community Relations Representative
plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. What You Will Do Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards. Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations. Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Assist in organizing and participating in occasional resident events across the property portfolio. Handle confidential resident and property information with discretion and professionalism. Perform other duties and special projects assigned to support community operations and resident satisfaction. Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards. What You Will Need High school diploma or equivalent required. College degree preferred. One year of experience in a customer service environment preferred. Commitment to providing exceptional customer service and a desire to help people. Strong organizational and time management skills to handle multiple responsibilities effectively. Ability to work independently and collaboratively in a centralized, high-volume hub environment. Must work on-site in the office five days per week. Proficiency with Microsoft Office Suite and familiarity with property management or CRM software. Ability to read, write, speak, and understand English. What The Job Requires Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders. Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Regular, consistent, and timely attendance required. Work is primarily conducted in an Essex office location at least 5 days per week. All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. The pay range for this position is $25.96 - $35.10 per hour. New hires generally start between $25.96 - $30.29 per hour.
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Community Relations Representative
role at
Essex Property Trust The
Community Relations Representative
plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. What You Will Do Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards. Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations. Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Assist in organizing and participating in occasional resident events across the property portfolio. Handle confidential resident and property information with discretion and professionalism. Perform other duties and special projects assigned to support community operations and resident satisfaction. Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards. What You Will Need High school diploma or equivalent required. College degree preferred. One year of experience in a customer service environment preferred. Commitment to providing exceptional customer service and a desire to help people. Strong organizational and time management skills to handle multiple responsibilities effectively. Ability to work independently and collaboratively in a centralized, high-volume hub environment. Must work on-site in the office five days per week. Proficiency with Microsoft Office Suite and familiarity with property management or CRM software. Ability to read, write, speak, and understand English. What The Job Requires Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders. Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Regular, consistent, and timely attendance required. Work is primarily conducted in an Essex office location at least 5 days per week. All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. The pay range for this position is $25.96 - $35.10 per hour. New hires generally start between $25.96 - $30.29 per hour.
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